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“Old hotel operated by terrible people”

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Continental Hotel & Casino
Ranked #41 of 113 Hotels in Panama City
Walnut Creek, California
Level Contributor
293 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
“Old hotel operated by terrible people”
Reviewed 20 February 2012

This hotel is terrible.

1. We arrived and there was no electricity. There was no warning given. They gave us the room keys, we get up there, and there is no power. They don't pick up their phone, you have to go down, and then most of them are talking to one another, rather than helping customers.

2. Extremely rude staff with a serious attitude. Definitely not what you want to be greeted to.

3. The rooms have been built with no workmanship. Loose tiles, poor caulking, things falling apart, a TV that isn't straight.

4. Way too expensive given that for the same price I can go and stay in a 5-star hotel for the same money.

5. Kind of eerie, gives off a very odd vibe.

  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank treepondersleaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mpgiesemann, Manager at Continental Hotel & Casino, responded to this review, 23 February 2012
Dear rrafay:

we apologize by the inconvenience of the electricity it was a matter of the city and the metro construction out of our hands, for the means of the employees that where rude i would love to have a more detailed version of what happened to you, i would appreciate if you send me your comments to reservations@continentalhotel.com.

sincerilly
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670 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (55)
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English first
Miami, Florida
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 6 February 2012

I just left there yesterday, Sun Feb 5th so this report is accurate, I am currently staying at a different hotel because of the terrible noise, this hotel is located at a very busy intersection. I was on the 6th floor facing the street and believe me the traffic noise is horrible, the honking of horns is incessant day and night and the sound of trucks, cars and motorbikes will drive you crazy, there is construction going on all around this hotel so you will not get peace and quiet anywhere, they are building a Sonesta Hotel next door. One review said the pool view is inspiring...Huh! were we at the same hotel?...the pool view rooms face a huge ugly wall that is part of the construction and the pool is tiny, I never saw anyone in it during the 3 days I stayed at this hotel. The work out room is tiny and terrible, no towels and very limited equipment. I read other reviews, first of all breakfast is not free, it is $17 for buffet or $9 for continental style unless you get it included in your price of the room. The breakfast buffet is mediocre at best. The service was quite good and the people that work there are very friendly. The rooms are decent and clean. This hotel is cheaper than most in the area, so I guess you get what you pay for.

Room Tip: Choose a room away from the street on any level otherwise be prepared for a sleepless night and 4am...
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  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gedly888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mpgiesemann, Manager at Continental Hotel & Casino, responded to this review, 16 April 2012
Thank you very much for taking the time to explain your experience during your stay in our hotel. Your feedback is greatly appreciated. We are taking care of all your recomendations in order to take the proper actions to resolve it. Again we apologize for all the inconvenience during your stay, we always strive to provide an excellent services to our guest. We would like to welcome you back in the near future and have the opportunity to make your stay an extraordinary experience.
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Torrance, California
1 review
Reviewed 16 January 2012

people were very helpfull, desk, restaurant. The price of the food, very cheap and very good. room was very clean.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BerninT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mpgiesemann, Manager at Continental Hotel & Casino, responded to this review, 16 April 2012
thank you for giving us the opportunity to offer you our hospitality and service. your suggestions and opinions are very appreciated. Please forgive any inconvenience this may have had on your stay. We hope to see you again at our hotel during your next travel.
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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 January 2012

A booked a package and wasn't sure about the hotel I got, got to the airport and my transportation wasn't there so I took a cab, worst mistake I could have done, the taxi drivers are crazy It is something NY wise but without the steess and streets they have, got to the hotel and thought this is as old as me, reception a great service, bellmen the best, I even met the lady who made my reservation, they have really big rooms, clean, a pool view that is inspiring, I'd love to come back on my next trip

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank gpnavy36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mpgiesemann, Manager at Continental Hotel & Casino, responded to this review, 16 April 2012
Dear Customer
Thank you for choosing the Continental Hotel & Casino during your trip to Panama. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our service.
We hope you give us another chance to serve you, if you happen to visit Cancun in the future.
Very truly yours,
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BH/MG/Brasil
Level Contributor
103 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 11 December 2011

the hotel is nice but the staff needs more training to treat better the guests. a comfortable room but a small swimming pool with lots of shadows.

  • Stayed December 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DUDU-BH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mpgiesemann, Manager at Continental Hotel & Casino, responded to this review, 16 April 2012
thank you for giving us the opportunity to offer you our hospitality and service. your suggestions and opinions are very appreciated. Please forgive any inconvenience this may have had on your stay. We hope to see you again at our hotel during your next travel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lethbridge, Canada
Level Contributor
44 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 4 December 2011

We stayed here on Dec 1, 2011 for one night. I had booked the two rooms through Expedia. The clerk at the desk was rude, and unfriendly. The check in took 45 minutes with no one in front of me, she only spoke to me to demand my Passport and my Credit Card.

When we got to our assigned rooms they were both already occupied. This took another 20 minutes to correct and only with the help of the Bell Boy. Who was the only positive in this experience.

After getting two more rooms our key cards didn't work, another trip to the desk clerk by this time it was obvious she doesn't like tourists. When we finally got into our rooms there was no bedding on the beds. The poor Bell Boy was extremely embarrassed and called for maid service for us.

We arrived at the Hotel at approximately 7:30 and we were finally able to get into our rooms at 9:35.

Never again.

Room Tip: Ensure the rooms are not occupied.
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  • Stayed December 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dave K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mpgiesemann, Manager at Continental Hotel & Casino, responded to this review, 16 April 2012
Thank you very much for taking the time to explain your experience during your stay in our hotel. Your feedback is greatly appreciated. We are taking care of all your recomendations in order to take the proper actions to resolve it. Again we apologize for all the inconvenience during your stay, we always strive to provide an excellent services to our guest. We would like to welcome you back in the near future and have the opportunity to make your stay an extraordinary experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
2 reviews
Reviewed 15 November 2011

I stayed at the hotel with a friend for two nights. As a native from Panama, I chose the hotel because of its great location, it is surrounded by several restaurants, stores and close enough the tourists areas. The hotel itself is beautiful and clean. The casino is comfortable and a nice experience.
The downside was customer service. Luckily, I know Spanish fluently so I was able to communicate easily with the staff, excluding the bell men, but most of the staff didn't speak English. I had a female cousin visit me at the hotel and she was told that "it wasn't visiting hours." That really made me upset because I know they only told her that because they were discriminating against her. Another thing I didn't like is that it took an hour to bring towels to the room and they only gave us facial towels when we asked for them.
The magnetic keys didn't work one night and it was annoying. It was also really cold at night and the thin bed sheets didn't help.

  • Stayed November 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aisha A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mpgiesemann, Manager at Continental Hotel & Casino, responded to this review, 16 April 2012
Thank you very much for taking the time to explain your experience during your stay in our hotel. Your feedback is greatly appreciated. We are taking care of all your recomendations in order to take the proper actions to resolve it. Again we apologize for all the inconvenience during your stay, we always strive to provide an excellent services to our guest. We would like to welcome you back in the near future and have the opportunity to make your stay an extraordinary experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Continental Hotel & Casino

Property: Continental Hotel & Casino
Address: Via Espana and Ricardo Arias Street, Panama City 0823, Panama
Phone Number:
Region: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#7 Casino Hotel in Panama City
#7 Best Value Hotel in Panama City
#24 Luxury Hotel in Panama City
Price Range (Based on Average Rates): £
Hotel Class:4 star — Continental Hotel & Casino 4*
Number of rooms: 363
Official Description (provided by the hotel):
The Continental Hotel is strategically located in the heart of Panamas business and financial district, within the most privilege spot of Via España. This beautiful hotel is conveniently surrounded by important banks and headquarters of the major corporations in Latin America. We also include among our neighbors, fancy restaurants, designer boutiques, famous shopping centers, popular night clubs and glamorous lounges. Visitors can attend their business affairs or take shopping tours within only minutes from their room, while taking advantage of all the amenities of a comfortable and elegant hotel that is centrally located, offering easy access to a variety of landmarks and places of interest. Situated only 20 minutes from the international airport - by highway - and less than 30 minutes from the Panama Canal. ... more   less 
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Also Known As:
Continental Hotel Panama City
Continental Hotel And Casino
Continental Riande Hotel
Hotel Continental Panama
Riande Continental Panama
Hotel Riande Panama
Continental Riande Panama City
Continental Hotel & Casino Panama/Panama City

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