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Continental Hotel & Casino
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Reviews (734)
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All reviewshotel is centrally locatedspoke englishvery nice hotelmetro stationbusiness districtroom was largecitypanamabellmanactaxiscanal
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195 - 200 of 734 reviews
Reviewed 20 August 2012

Some years ago I decided to stop staying at this property. However, I had to attend a meeting organized by other organization. The Continental was the meeting headquarters. I have to say I was surprised with some changes they have implemented. The rooms were renovated and look much better than before, more comfortable too. The meeting room where we worked was also rejuvenated. The service has improved a lot. The wifi worked very well. Unfortunately the food is still in desperate need of help, particularly the breakfast.

Room Tip: Higher floors to stay away from noise
  • Stayed: August 2012, travelled on business
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Thank TucanTico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamanthaBBlake, E-Commerce Manager at Continental Hotel & Casino, responded to this reviewResponded 9 April 2013

Dear Guest: thank you very much for taking the time to explain your experience during your stay in our hotel. Your feedback is greatly appreciated. We hope to see you again at our hotel during your next travel.

Sincerely yours,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2012

This hotel is clean, has big rooms and excellent breakfast. On the other hand it does not offer free wi-fi, the queues checking in and out are terrible and there is a casino inside the hotel which I really dislike, but that's a matter of personal taste.

  • Stayed: April 2012, travelled on business
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1  Thank Mike M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mirna C, Guest Relations Manager at Continental Hotel & Casino, responded to this reviewResponded 17 October 2013

Dear Guest:

Thank you for your opinión, it is very important to us. We are sorry that you left with mixed feelings, we hope to have a next opportunity, to fulfill your expectations.

Best regards,

Mirna Capel
Customer Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2012

This hotel is not for the family minded or safe for couples with kids. They do not allow family visitors and this is an uncommunicated rule. I brought my wife home to Panama to visit and meet her family after many years in the USA and the hotel does not allow family visitors unless you sit in the lobby. They were disrespectful and rude to members of my wifes family. They also do not allow you to bring in a family member as a baby sitter unless you get them their own room. (another unknown and uncommunicated rule). Should you have a complaint do not expect management to speak with you as they were never available to voice your concerns with. I will never return to this hotel and absolutely do not recommend them especially if you have a family vacation in mind or little kids. The managers did not care about our kids safe concerns.

If you want to have a family vacation please do not choose this hotel. Our family did not get the customer service we were expecting. Managers are rude, they do not care about kids safety and they do not want you to even show your room to your family.

The place is located close to a prostitution area and it's not good for your family.

We are sad we choose this horrible hotel for our vacation. We then went to the beach rent a cabanna for $50.00 for 2 days and we have so much fun in this little cabanna surronded by a beatiful beach and very nice people who made our trip enjoyable. The city is horrible, the towns what they call "El Interior" is very nice. We recommended all family to go to Coronado, Santa Clara, but stay far away from the city and especially from this hotel with a horrible cust. services and management.

Sadly disappointed from the USA!!!

Room Tip: If you want to have a family vacation please do not choose this hotel. Our family did not get the customer service we were expecting. Managers are rude, they do not care about kids safety and they do not want you to even show your room to your family. The place is located close to a prostitution area and it's not good for your family. We are sad we choose this horrible hotel for our vacation. We then went to the beach rent a cabanna for $50.00 and we have so much fun in this little cabanna surronded by a beatuful beach and very nice people who made our trip enjoyable. City is horrible, the towns what they call "El Interior" is very nice. We recommended all family to go to Coronado, Santa Clara, but stay far away from the city and especially this hotel with a horrible cust. services and management.
  • Stayed: June 2012, travelled with family
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1  Thank Cj J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mirna C, Guest Relations Manager at Continental Hotel & Casino, responded to this reviewResponded 17 October 2013

Dear Guest:

We are sorry for the inconvenience during your stay in our hotel.

We offer to you and family our sincere apologies and assure you, that your complaint has been taken very seriously. Your opinión is very importan to us.

Sincerely,

Mirna Capel
Customer Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2012

The Continental Hotel and Casino in Panama City is an older hotel, but it is located adjacent the downtown business district. It is convenient to restaurants, shopping and night life. The rooms are nice sized, and the beds are comfortable.

  • Stayed: June 2011, travelled with family
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2  Thank DennisAtkinson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mirna C, Guest Relations Manager at Continental Hotel & Casino, responded to this reviewResponded 17 October 2013

Dear Mr. Atkinson:

Thank you for your response, your opinión es very important to us.

We are glad that you find our hotel a Nice place.

Best regards,

Mirna Capel
Customer Service Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 May 2012 via mobile

Wait forever in the restaurant

Rude manager in the business center

No coordination with the airlines that stick you here and forget about you

Try to charge thirty five dollars a person to go to the airport when for ten dollars you can stick four people in a taxi

Staff to busy with their airline stuck guests to bother with the regular guests

For the price plenty of places to stay.

  • Stayed: May 2012
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5  Thank honey40921
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mirna C, Guest Relations Manager at Continental Hotel & Casino, responded to this reviewResponded 17 October 2013

Dear Guest:

We are very sorry that you felt that our staff did not care.
.
We do apologies for the inconvenience and want to assure you, that your opinion is very important to us.

Sincerely,

Mirna Capel
Customer Service Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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