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“Surprisingly good”

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Continental Hotel & Casino
Ranked #41 of 115 Hotels in Panama City
Reviewed 17 March 2014

We didn't know much about the hotel before our arrival, and booking the room turned out to be a great decision. The Continental has old world charm, but it's been renovated so the rooms are comfortable and equipped with safes, although our bathroom did not have a tub (spacious shower though). We also had the minibar cleared out so we could use the fridge.

The hotel has an outdoor pool, a jacuzzi and an exercise room. Drinks are reasonably priced ($5) and it was nice to have them brought to the jacuzzi. There is live entertainment almost every night of the week, with band performances by the pool or piano playing in the bar. The business center has a lot of computers, and staff members were very helpful in arranging tours and suggesting places to visit. The front desk was also very responsive to our requests. The hotel provides free wi-fi, but we had trouble getting our devices to connect to the network. However, the hotel did give us new codes for access when we asked.

The buffet breakfast was good, and the price was decent (about $17.50 with tax and tip). We basically ate enough during a late breakfast to carry us to dinner. Room service and housekeeping could have been a bit better - we never had enough towels or water bottles. But that was a minor inconvenience.

The hotel is located in the center of the city. It's not in the poshest neighborhood, but Via Espana has restaurants (including a really nice 24-hour diner), convenience stores, souvenir shops, and easy access to taxis and buses. We only used the hotel taxi service to go to the airport. It was cheaper for us to negotiate with drivers on the main street. We were only 10-15 minutes away from the Causeway ($5-$8, depending on whether we went during rush hour) and Casco Viejo ($4-$6). Calle Uruguay, a center for nightlife, is only five minutes away ($2-$3).

Room Tip: Try to get a room that doesn't overlook the street - you can hear the noise from the traffic. Yo...
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  • Stayed: March 2014, travelled as a couple
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1  Thank Lauren T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mirna C, Director de Relaciones con Clientes at Continental Hotel & Casino, responded to this reviewResponded 19 March 2014

Dear Ms. Lauren T:

Receive warm greetings on behalf of all employees of the Continental Hotel & Casino. We thank you for the time you took to write your comments about our services and facilities.

We are pleased that we could meet your expectations. However we can confirm that we have already discussed with the departments of internet, room service and housekeeping to strengthen the sequence of service and do the necessary corrections to guarantee our best service.

We are at your service, for your next visit to the city of Panama.

Thanks for letting us serve you.

Sincerely,

Mirna Capel
Customer Service Manager

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169 - 175 of 708 reviews

Reviewed 10 March 2014

Travelled on a last minute seat sale through FlightHub.com from Alberta Canada to Panama City. The hotel price was about $90/day for an 8 night stay. Hotel staff are very nice, rooms are comfortable and basic... Clean, older furniture but beds were comfortable. Water temp in the shower is controlled to a warm temp. Rooms are cleaned daily and they do a good job but there is no coffee service in the rooms... Small fridge stocked with goods but you can have the gods removed and stock it with your own groceries. I found the location to be reasonably close to all services within a few minute walk; a good compromise for the price. We were located on the 7 th floor and you could still hear the street traffic; lots of taxis honking to let people know that there cabs were available but this isn't any different for any hotel located in this area. Pool was okay but it could stand to have the leaves skimmed more frequently. Grocery store within five minute walk and plenty of restaurants. I would recommend this hotel from a lower cost perspective for the budget conscious traveller.

Stayed: March 2014, travelled with family
1  Thank Rob L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mirna C, Director de Relaciones con Clientes at Continental Hotel & Casino, responded to this reviewResponded 17 March 2014

Dear Mr. Rob L:

Receive greetings on behalf of all employees of our hotel. We appreciate the time you took to write a review, which motivate us to keep improving every day.

We have noted your comments in relation to the coffee maker in the room and this service will be implemented in the coming weeks. We will also be reviewing the gathering of leaves in the pool constanly.

Thank you for choosing us, we are at your service.

Sincerely,

Mirna Capel
Customer service Manager

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Reviewed 24 February 2014

I was here for a 5 day trip. Centrally located, has been refurbished, well. easy check in/out.
Good restaurant, especially for breakfast w/buffet.

Excellent hotel security.

There IS free wifi, spotty at times, also a business center w/printer.
Room and bed, clean and comfortable. Only two things, no tub and water never got beyond just warm( I was on the 10th floor). There is a room safe.
Nice pool and Jacuzzi. A bar w/pool table. Nightly happy hour + finger foods.

The staff was more than eager to help w/any request.

Shopping and restaraunts in walking distance.

Room Tip: Get a room off the street, it can be loud from a lower floor.
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  • Stayed: February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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Thank mrmarino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mirna C, Director de Relaciones con Clientes at Continental Hotel & Casino, responded to this reviewResponded 10 March 2014

Dear Mr. Marino:

We appreciate the time you took to write a review about our services. We are pleased to know that we were able to meet your expectations.

Also appreciate each of your comments, it allow us to strengthen our areas.

We will like to inform you, that we have met with the Maintenance Manager and he has resolved the water temperature problem.

Once again thank you for the opportunity.

sincerely,

Mirna Capel
Customer Service Manager

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Reviewed 13 February 2014

If you want a nice bar and a unique musicaly experience, go here Mon. - Wed. nites at 8 p.m. The bar has a Ca 1930s Wurlitizer theater organ that controls a host of remote pipe and percussion sections. The player is quite fun and is happy to explain the workings and history of this fantastic unique instrument. Just a neat experience. Drinks are very reasonable as well and great service. We did not stay here but was part of our happy hour routine. FUN!!!

  • Stayed: February 2014, travelled as a couple
    • Value
    • Service
Thank jay c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mirna C, Director de Relaciones con Clientes at Continental Hotel & Casino, responded to this reviewResponded 14 February 2014

Dear Mr. Jay C:

Receive our best wishes and thanks for taking the time to write your comments about our Lobby Bar Wurlitzer.

We are pleased to hear that you had a nice impression during your visit to our hotel.

We remain at your service, hoping to see you sometime soon.

Sincerely,

Mirna Capel
Customer Manager

P. D. Happy St. Valentine

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Reviewed 26 January 2014

I was impressed and and , given some critics, surprised positively by this hotel. Really I have no complaints. The location is excellent in the Panama City very center. I checked in at 12h30pm and I got the room in just 5 minutes (Later on, I asked two or three times some questions to the reception staff and I was attended quickly all of them, also the check out was finished in 3 minutes). The room was big and with all amenities (safe, bath robe, ..). The bed was very comfortable. The hotel is fully operational and very clean: restaurant, bar, swimming pool, gym. Always three staff people for help and security at the main entrance. The buffet breakfast was very good in quality,quantity and diversity. Three lifts to get to the room floor. The hotel, even built in the 60s o 70s, is well maintained and I didn't get the feeling of and old property. And last, but not least, the staff, with no exception, was very kind, polite and service oriented. If I have to come back to Panama, for sure I will come back to this hotel.

Room Tip: If you can, take an inside room (I mean with swimming pool view) as the street rooms are more noisy...
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  • Stayed: January 2014, travelled solo
    • Value
    • Location
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    • Cleanliness
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Thank Manuel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mirna C, Guest Relations Manager at Continental Hotel & Casino, responded to this reviewResponded 27 January 2014

Dear Mr. Manuel:

Receive our warmest greetings on behalf of all employees of our hotel. We thank you for your positive comments, about our facilities and services.

We are very motivated to continue providing the best to all our customers.

We remain at your service, thank you very much again.

Sincerely,

Mirna Capel
Customer Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 January 2014 via mobile

I am amazed on the awesome customer service received, from the cleaning staff to the costumer service at the front lobby !
The hotel restaurant had very good food specially the barbecue by the pool at nights , waiters are very polite and amicable !!!
Recommended 100%

Stayed: January 2014, travelled on business
Thank jova2113
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mirna C, Guest Relations Manager at Continental Hotel & Casino, responded to this reviewResponded 27 January 2014

Dear Mr(s): Jova:

We thank you on behalf of our hotel for your feedback and the time you took to write your opinion.

We are pleased that our service and attention made ​​you feel comfortable and well cared for.

We are at your service.

Sincerely,

Mirna Capel
Customer Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 January 2014

We stayed here for 2 nights in January, 2014. We were given a room on the 10th floor, which is considered the executive level. First, the room was probably the cheapest we've paid for this level of accommadations in Panama City and it came with breakfast. So, the first day breakfast was served downstairs in the main dining room- buffet style with many choices of both hot and cold items. For a free breakfast it was well stocked-fresh omelets, eggs, fresh fruit, baked goods, cheese and cold cuts etc.. very good. The next morning we were given breakfast on the executive level (if you stay on the 10th or 11th floor you get a private dining area if there are enough registered guests on those floors). We were the first people in the breakfast area at 6am and they had a variety of choices both hot and cold and a really cool fresh fish item that was beautifully presented. Again, like downstairs, hot eggs cooked to order, cereals, cheese, etc. The location is also excellent, particularly for business, because it is so central in the city. There are tourist and typical local fare available close by so you could pay $3 for a meal (as my husband likes to do) or you could pay $20.
And last, but not least, the mojito in the bar was probably the best ever. It was well made and they didn't skimp on the liquor.

Room Tip: 10th or 11th floor is the executive area which comes with a special dining room for breakfast.
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  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Lvtotravelneat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mirna C, Guest Relations Manager at Continental Hotel & Casino, responded to this reviewResponded 17 January 2014

Dear Guest:

First of all appreciate the time you took to write a review about our services.

We are pleased to know that you enjoy our attention and we were able to meet your expectations.

We are at your service, hope you visit us again.

Sincerely,

Mirna Capel
Customer Service Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Continental Hotel & Casino

Address: Via Espana and Ricardo Arias Street, Panama City 0823, Panama
Region: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#7 Casino Hotel in Panama City
#11 Best Value Hotel in Panama City
#27 Luxury Hotel in Panama City
Price Range: £46 - £57 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Continental Hotel & Casino 4*
Number of rooms: 363
Official Description (provided by the hotel):
The Continental Hotel is strategically located in the heart of Panamas business and financial district, within the most privilege spot of Via España. This beautiful hotel is conveniently surrounded by important banks and headquarters of the major corporations in Latin America. We also include among our neighbors, fancy restaurants, designer boutiques, famous shopping centers, popular night clubs and glamorous lounges. Visitors can attend their business affairs or take shopping tours within only minutes from their room, while taking advantage of all the amenities of a comfortable and elegant hotel that is centrally located, offering easy access to a variety of landmarks and places of interest. Situated only 20 minutes from the international airport - by highway - and less than 30 minutes from the Panama Canal. ... more   less 
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Also Known As:
Continental Hotel Panama City
Continental Hotel And Casino
Continental Riande Hotel
Hotel Continental Panama
Riande Continental Panama
Hotel Riande Panama
Continental Riande Panama City
Continental Hotel & Casino Panama/Panama City

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