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“An unexpected, but superb experience!”

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Riande Granada Urban Hotel
Ranked #42 of 115 Hotels in Panama City
Certificate of Excellence
Reviewed 21 August 2013

I usually don’t comment on my stays; however, I had to make an exception with this hotel. I ended up at Granada Urban Hotel because a friend who stayed there earlier this year highly recommended it. The Hotel is newly renovated; the lobby is very spacious and has a nice lounge bar at the entrance. The rooms are very comfortable and the decoration delightful. But the best memory I take with myself is without a doubt Solo Restaurant. Not only was the service superb, but the food was delicious…from the bread they serve you at the beginning which is addictive, to the appetizers, main dishes and desserts. I will definitively miss eating here. I cannot end my review without commenting on the hotel’s service; everyone was always helpful and cordial.

  • Stayed: August 2013, travelled with friends
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Thank Maria0879
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiandeHoteles, Guest Relations Manager at Riande Granada Urban Hotel, responded to this reviewResponded 2 September 2013

Dear Maria,

On behalf of the entire staff at the Riande Granada Urban Hotel, I would like to thank you again for choosing us as your home when visiting Panama. And thank you to your friend who recommended us!

We are pleased to know that our renovated facilities where to your liking and that you enjoyed the unique style of the Riande Granada. Your positive comment about the Solo Restaurant has been communicated to our restaurant staff and they are proud to have exceeded your expectations.

Most of all we are delighted to hear that you found our staff helpful and cordial, as this is an area we are constantly trying to improve.

Maria, we hope to welcome you very soon at the Riande Granada Urban Hotel.

Janet Wernli
Guest Relations Manager

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188 - 194 of 479 reviews

Reviewed 1 July 2013

The Panama City traffic is almost as bad as Sao Paulo. That means you must choose a hotel near where you want to be in the morning. If you're flying out of the domestic terminal (Air Panama, etc) stay at this hotel. It's about 10 minutes from the terminal -in traffic. Stay at the Riande Airport Hotel, not this one.

Lovely place with awesome rooms for an affordable price. The desk crew were slow and seemed confused, but the welcoming porters were quick and kind.

The Riande is a good clean and safe value in Panama City.

  • Stayed: June 2013, travelled with friends
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Thank MountainFriendsPhoto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiandeHoteles, Guest Relations Manager at Riande Granada Urban Hotel, responded to this reviewResponded 2 September 2013

Dear guest,

On behalf of the entire staff at the Riande Granada Urban Hotel, I would like to thank you again for choosing us as your home when visiting Panama.

It is true that traffic in Panama is often congested; fortunately we are located at walking distance from the financial, banking and shopping areas. As you also mentioned, we are close to the Albrook Marcos A. Gelabert International Airport (PAC) for flights with Air Panama. For travelers flying from Panama Tucuman International Airport (PTY) we would recommend the same as you: staying at the Riande Aeropuerto Hotel, Casino & Resort. So thank you for your helpful recommendations to other travelers.

We are happy to know you enjoyed your room and found our porters welcoming, quick and kind. Your comment about our front desk staff has been communicated to them and we will do our best to improve efficiency.

Once again, thank you for your positive comment and we look forward to welcoming you again at one of our two properties.


Janet Wernli
Guest Relations Manager

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Reviewed 8 June 2013

i can honesty say that this Hotel is alla bout customer service.
Everyone that i encountered was super friendly and helful from the front desk to the excellent restaurant SOLO,very good food!.
My room was beautiful and was an bigger suprise was how confortable the bed was!
I can tell you i looked at Many venues in the Panama area and this was by far the best!

Room Tip: superior rooms, executive rooms
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  • Stayed: June 2013, travelled on business
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Thank 643Robertl643
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiandeHoteles, Guest Relations Manager at Riande Granada Urban Hotel, responded to this reviewResponded 2 September 2013

Dear Robert,

On behalf of the entire staff at the Riande Granada Urban Hotel, I would like to thank you again for choosing us as your home when visiting Panama.

We are very happy to hear that the service we provided exceeded your expectations, as this is an area we truly focus on. Your positive comments about our front desk and restaurant staff has been communicated to them and they are glad to have satisfied you.

We also take pride in offering high quality linen in all room types and are delighted to hear you slept well in our comfortable beds.

Robert, once again thank you for your review and we look forward to welcoming you back very soon.


Janet Wernli
Guests Relations Manager

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Reviewed 27 May 2013

I have stayed at several Panama hotels over the last five tears as I travel there for business. The Bristol Hotel was full and I opted for the Riande Urban (over the Marriott which was more expensive.) It is in banking/business section of town close to banks, shopping and restaurants which was good for my business trip. The rooms go from small to large depending on which one you chose; but all are decorated nicely and have cable TV. I had a large corner room. The breakfast in the morning is adequate for Panama, but I found the Bristol breakfast better. I had a very nice dinner of Cornivna (fish similar to grouper) at the hotel restaurant. Telephone service is not great as you have to call the hotel operator for each call which was an inconvenience for business calls. The room was comfortable as well as the bed. The downstairs lobby is very nicely done. The pool was clean and inviting but a little small. Overall, a nice city hotel.
Taxis are pretty inexpensive and available most of the time outside the hotel. You can actually have a less expensive taxi by walking across the street in the small shopping center and just hailing one. The international airport is a 20-30 minute ($25-$30.00) taxi ride from the hotel.

Room Tip: Corner rooms are nice.
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  • Stayed: March 2013, travelled on business
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Thank JAMES B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiandeHoteles, Guest Relations Manager at Riande Granada Urban Hotel, responded to this reviewResponded 2 September 2013

Dear James,

On behalf of the entire staff at the Riande Granada Urban Hotel, I would like to thank you again for choosing us as your home when visiting Panama.

We are, as you mentioned, ideally located for business travelers because of our proximity to the banking, financial and shopping areas, so thank you for mentioning this as well as giving valuable recommendations concerning taxis in Panama City.

The property has been entirely renovated this year and we are glad you enjoyed our brand new rooms, lobby and signature restaurant.

Our buffet breakfast offers a selection of fresh local fruit, two warm dishes such as eggs or sausage, a waffle maker as well as standard continental breakfast options (toast, cereal, cheese, meat cuts, yogurts and juice). We also feature a reasonably priced à la carte “American Breakfast” menu, if you feel like indulging in something more filling. Please develop on how we could improve our breakfast, so we can better satisfy your needs.

Concerning phone service, I will give you a tip: you can actually phone directly from your room for national calls, by dialing “9” and the phone number. International phone calls have to be processed by our operator simply because some guests do not know the national or area codes of the countries they are phoning. It is meant to make your life easier so we are sorry to hear it didn’t.

James, once again, thank you for your positive review. We hope to welcome you here at the Riande Granada Urban Hotel very soon.


Janet Wernli
Guests Relations Manager

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Reviewed 7 May 2013

Very nice hotel, good decoration, good rooms, good food.It's in a good situation, near A. España where are the best shops in town. Also near rent a car offices and casino. There is always a taxi at the door and the porter advise you for the best one; he also helps you (as the people from reception), in order to spent your journey.

Room Tip: Street rooms are better than back rooms...
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  • Stayed: April 2013, travelled as a couple
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Thank Jose L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiandeHoteles, Guest Relations Manager at Riande Granada Urban Hotel, responded to this reviewResponded 2 September 2013

Dear Jose,

On behalf of the entire staff at the Riande Granada Urban Hotel, I would like to thank you again for choosing us as your home when visiting Panama.

Thank you for mentioning our location because we are indeed close to banks, shops, restaurants and casinos in Panama City.

We are glad to hear you enjoyed our entirely renovated facilities which have a unique style.

Most importantly, our receptionists and porters are proud to hear that you found them helpful, good service is our prime goal.

Jose, once again thank you for your comments. I hope to welcome you back soon at the Riande Granada Urban Hotel.


Janet Wernli
Guest Relations Manager

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Reviewed 19 April 2013

After extensive travel around Central America it was a refreshing experience to arrive at the Riande Granada. The hotel is newly refurbished, very funky decor, with spacious clean and interesting rooms. Attention to detail is excellent. The staff were most helpful and the Manager was outstanding. The hotel is close to lots of restaurants, although the hotel's own restaurant was not to be bypassed. I can thoroughly recommend this hotel, which was also very reasonably priced.

  • Stayed: March 2013, travelled with family
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1  Thank DebGee54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiandeHoteles, General Manager at Riande Granada Urban Hotel, responded to this reviewResponded 2 September 2013

Dear guest,

On behalf of the entire staff at the Riande Granada Urban Hotel and with a small delay, I would personally like to thank you again for choosing us as your home when visiting Panama.

Your positive comments about my staff and I make me very happy, because exceptional service is always our aim. I’m also happy to hear that the unique design and style of our brand new facilities were to your liking.

Once again, thank you for your review. I look forward to welcoming you again very soon.


Sharon de Bailey
General Manager

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Reviewed 14 April 2013

We moved here having stayed at the awful Veneto Grand Hotel and Casino for one night and couldn't stay there a minute longer. The Riande was excellent, good, clean rooms, excellent service, warm and friendly staff. Restaurant was great - the best food we ate in Panama City.
We had a bit of road noise in our room was the only thing that could have been improved

Room Tip: Ask for a room on the quieter side of the hotel (ie facing the side street)
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  • Stayed: March 2013, travelled as a couple
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2  Thank Kay R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiandeHoteles, Guest Relations Manager at Riande Granada Urban Hotel, responded to this reviewResponded 2 September 2013

Dear Kay,

On behalf of the entire staff at the Riande Granada Urban Hotel and with a small delay, I would like to thank you again for choosing us as your home when visiting Panama.

Thank you for your positive comments about the cleanliness of our property, our housekeeping staff is proud to hear you noticed their hard work. Our goal is to provide warm and friendly service and we’re happy to hear that you felt at home with us.

Your positive comment about the Solo Restaurant has been communicated to our Chef, David Quesada, to his delight.

Concerning road noise: we are located in the heart of the financial, banking and shopping area, and people tend to honk horns a lot in Panama City. This is why I would give the same tip you did to travelers in need of quiet: ask for a quiet room upon check-in. If we have one available, we’ll be happy to give it to you to better accommodate your needs.

Kay, once again, thank you for your review on Tripadvisor and we hope to welcome you again very soon.


Janet Wernli
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Riande Granada Urban Hotel

Address: Calle Eusebio A. Morales | El Cangrejo, Panama City, Panama (Formerly Granada Hotel and Casino)
Phone Number:
Region: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #42 of 115 Hotels in Panama City
Price Range: £45 - £73 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Riande Granada Urban Hotel 3.5*
Number of rooms: 136
Official Description (provided by the hotel):
Welcome to Riande Urban Hotel! We are an urban hotel located in the heart of Panama's financial district and commercial area for the comfort of both business and leisure guests. Our modern boutique hotel was entirely renovated in April 2013 and offers 141 spacious rooms for a productive business trip, leisure or even a shopping expedition in Panama. We offer great service and a chic atmosphere, with amenities to satisfy all your needs: exclusive executive club, a well-equipped business center, free wifi access throughout the hotel; ample meeting rooms, relaxing swimming pool, a wonderful terrace with tanning area, and a 24/7 gym. Our signature restaurant operated by famous Chef David Quesada, "Solo Restaurante" will satisfy the finest palates. You will also find a beautiful artisanal Biergaten with a large selection of beverages and a tasty menu. The hotel also offers 24/7 room service, free buffet breakfast for all guests and Solo Cafe all day long. ... more   less 
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Also Known As:
Riande Granada Hotel Panama City
Hotel Riande Granada
Riande Granada Urban Hotel Panama/Panama City

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