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“Nice hotel, below average food”

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Hilton Garden Inn Panama
Ranked #29 of 113 Hotels in Panama City
Certificate of Excellence
panama, Panama
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Nice hotel, below average food”
Reviewed 26 September 2013

This is a new hotel ; front desk staff are slow and you will not be greeted warmly Rooms are excellent ,well equipped and clean Breakfast is quite poor quality but not much worse than most other hotels in the city Location is good

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Cameron B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rene P, Director General at Hilton Garden Inn Panama, responded to this review, 30 September 2013
Dear Guest,
On behalf of the Hilton Garden Inn Panama Staff we thank you for choosing this hotel and for sharing your experience in Trip Advisor.
We apologize for the inconvenience you have experiences during your stay, considering our promess is deliver guest satisfaction. We will take into consideration your important comments in order to continue improving and we hope you gave us the opportunity to serve you one more time.
Best Regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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747 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (67)
Date | Rating
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English first
2 reviews
Reviewed 26 September 2013

I only stayed one night due to my late arrival in Panama. The hotel was great and the rooftop view is quite nice. The celebration for the global fight was going on across the street. Enjoyed being on the roof and not immersed in the crowd, yet I felt the great energy. The hot tub looked very inviting, albeit I didn't make use of it. The exercise room was also interesting and had I stayed for more than one night, I know I would have enjoyed using all of the amenities. There was a bit of an unpleasant odor on the lobby floor.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 269beatriceh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rene P, Director General at Hilton Garden Inn Panama, responded to this review, 30 September 2013
Dear Guest,
On behalf of the Hilton Garden Inn Panama Staff we thank you for choosing this hotel and for sharing your experience in Trip Advisor.
We apologize for the unpleasant odor you smelt in the lobby, it is caused by the construction next by the hotel and we continuously controlled it with ambiance perfumes.
We do hope to welcome you again as a guest at Hilton Garden Inn Panama during your next visit at Panama City, in particular to enjoy all the hotel amenities.
Best Regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fairhope, Alabama
Level Contributor
164 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 25 September 2013

I spent 5 nights here in Sept 2013 and it was my 2nd stay. I found the hotel just as good as before. The rooms are very basic, but clean. The breakfast did seem to be slightly more skimpy than last year, but was still okay. I was disappointed to find a new building being constructed less than 20 feet from this hotel. The construction started very early in the morning, but at least they stopped early in the evening. Overall, still a good business hotel at a good value.
The location here is pretty good, so I'll likely stay again.

Room Tip: Get a room on the side away from the construction. That side should also have better views.
See more room tips
  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MasonOrion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rene P, Director General at Hilton Garden Inn Panama, responded to this review, 25 September 2013
Dear Guest,
On behalf of the Hilton Garden Inn Panama Staff we thank you for considering the hotel as your first option while traveling at Panama City and for sharing your experience in Trip Advisor. Your comments are very important for us in order to continuously improve the service. We recommend you to indicate in your reservation that you prefer a room with a view and we will do our best to give you one if available.
We do hope to welcome you again as a guest at Hilton Garden Inn Panama during your next visit at Panama City.
Best Regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wilmington, North Carolina
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 18 September 2013

I used HHonors points to book this reservation but noticed the room rates at the time were around $89 per night (USD). Room nice, clean...hotel staff was friendly, bellman set us up with a cab that could handle our surfboards and he was happy to help. Walking distance to nice restaurants and night life. Would stay here again in a minute.

  • Stayed February 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brandon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rene P, Director General at Hilton Garden Inn Panama, responded to this review, 20 September 2013
Dear Guest,

On behalf of the Hilton Garden Inn Panama Staff we thank you for choosing this hotel for your visit at Panama City and for sharing your experience at the property in Trip Advisor. We really enjoy helping our guest and offer the best service possible; we are very pleased to learn when we achieved it.
We do hope to welcome you again as a guest at Hilton Garden Inn Panama during your next visit at Panama City.
Best Regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
48 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 15 September 2013 via mobile

Excellent hotel in the heart of the city. Easy walking to nice restaurants and microbrews, grocery, etc. Very friendly staff, clean, wonderful breakfast, nicely priced. There is a safe in the room for your valuables .

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LNuss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rene P, Director General at Hilton Garden Inn Panama, responded to this review, 18 September 2013
Dear guest,
On behalf of the Hilton Garden Inn Panama Staff we thank you for choosing this hotel for your visit at Panama City and for sharing your experience at the property in Trip Advisor. Our main purpose is to exceed each of our clients’ expectations and we are very pleased to learn we achieve it!
We hope to welcome you again as a guest at Hilton Garden Inn Panama during your next visit at Panama City.
Best Regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Meridian, Mississippi
Level Contributor
65 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 7 September 2013

Overall, a mixed stay. Breakfast was decent... not amazing. They gave us an enormous room that was obviously newly constructed. Terrible view of neighboring construction. Worst part was no hot water.
I left my shoes there and they were willing to send them back to me for about $70 USD (needless to say, we decided against having them send the shoes).
Rooftop pool area has a great view but it is TINY.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Celesta C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rene P, Director General at Hilton Garden Inn Panama, responded to this review, 18 September 2013
Dear guest,
On behalf of the Hilton Garden Inn Panama Staff we thank you for choosing this hotel for your visit at Panama City and for sharing your experience at the property in Trip Advisor. In fact, your comments are very important to improve the hotel service. We would like to apologize for the inconvenience that you've had during your stay.
Do not hesitate to contact us for your next visit at Panama City.
Best Regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Jose, Costa Rica
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 September 2013

When I go to Panama I usually try to stay in this hotel, it has great service and it's located near via España, so it is a very centrical place! Nice restaurants near by, shopping centers, you may even go walking down the streets with no problem I believe.

I really recomend this hotel! i have no complaints what so ever...

Just wish it was cheaper hahaha!

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andres M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diego U, General Manager at Hilton Garden Inn Panama, responded to this review, 4 September 2013
Dear Guest,
The Hilton Garden Inn Panama Staff thanks you for sharing your experience in our hotel. Our main purpose is to exceed each of our clients’ expectations and we are very pleased to learn we achieve it!
We are looking forward to your next stay in Panama City in order to welcome and pamper you!
Best regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Panama

Property: Hilton Garden Inn Panama
Address: Eusebio A Morales y calle 49 A oeste | El Cangrejo, Bellavista, Ciudad de Panamá, Panama City, Panama
Phone Number:
Region: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Best Value Hotel in Panama City
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Hilton Garden Inn Panama 3.5*
Number of rooms: 170
Reservation Options:
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Also Known As:
Hilton Garden Inn Panama Panama City

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