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“Great Location”

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Hilton Garden Inn Panama
Ranked #34 of 115 Hotels in Panama City
Certificate of Excellence
Reviewed 1 April 2014

Clean, safe and within walking distance to casinos and many restaurants. Hotel staff was very helpful. Room was ready when I arrived and very comfortable. Bedding was excellent but pillows could have been better. Bathroom was small but efficient. Would definitely stay there again the next time I'm in Panama.

  • Stayed: March 2014, travelled on business
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Review collected in partnership with Hilton Garden Inn
2  Thank derylwk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rene P, Gerente at Hilton Garden Inn Panama, responded to this reviewResponded 10 April 2014

On behalf of the Hilton Garden Inn Panama Staff we thank you for choosing this hotel and for sharing your experience in Trip Advisor.
Our main purpose is to offer a memorable service and great stay to each of our client, we are happy to learn when we achieve it!
We will be very pleased to welcome you again during your next visit at Panama City.
Best regards!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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219 - 225 of 804 reviews

Reviewed 27 March 2014

Hotel service in general is good although it could improve in certain areas, Room doors slam when they close, water heater in room 805 was luke warm other that that it was a pleasant stay, good service

  • Stayed: March 2014, travelled on business
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Review collected in partnership with Hilton Garden Inn
1  Thank Jorge S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rene P, Gerente at Hilton Garden Inn Panama, responded to this reviewResponded 28 March 2014

Thank you for taking the time to share your experience about your recent stay at our hotel in Trip Advisor .
We sincerely appreciate your feedback and we're very sorry you were unhappy.
We will take your comments under consideration as we continually work to improve our guest experience.
We hope you will consider staying with us in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2014

Very nice place to stay where your pets will be welcomed. Staff is friendly. Breakfasts are very nice and adequate, although they do not vary the menu from day to day. Insofar as restaurant for other meals, again no variation. Food can be especially good, depending on who is doing the cooking any particular day. Hotel is clean. Only the help at front desk speaks English and one person in the restaurant. My fault, not the hotel's.

  • Stayed: March 2014, travelled as a couple
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Review collected in partnership with Hilton Garden Inn
1  Thank M. Joan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rene P, Gerente at Hilton Garden Inn Panama, responded to this reviewResponded 28 March 2014

Dear Guest,
On behalf of the Hilton Garden Inn Panama Staff we thank you for choosing this hotel and for sharing your experience in Trip Advisor.
Our main purpose is to exceed each of our clients’ expectations and we are very pleased to learn when we achieve it.
We do hope to welcome you again as a guest at Hilton Garden Inn Panama during your next visit at Panama City.
Best regards!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2014

We were very impressed with the service we received during our stay. The room was in great shape, although we did request a room change after the first night as our window faced construction building. They were able to move us after the second night which was not a problem and the noise wasn't too bad. In particular, Omar was amazing in giving us suggestions during our stay, helping us with a bit better room, etc. He stood out as one of the most helpful staff at the Hilton Garden Inn in Panama. The only thing I would be advised is that unlike most of the other hotels in the area in this pride range $90-100, breakfast is NOT included. Also, this Hilton contracts with a driver taxi service in nice A/C sedans that can arrange to drive you and pick you up. They also have tours, but you may be able to find a slightly better price for those elsewhere...still a good choice!

  • Stayed: March 2014, travelled as a couple
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Review collected in partnership with Hilton Garden Inn
1  Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rene P, Gerente at Hilton Garden Inn Panama, responded to this reviewResponded 28 March 2014

On behalf of the Hilton Garden Inn Panama Staff we thank you for choosing this hotel and for sharing your experience in Trip Advisor.
Our main purpose is to offer a memorable service and great stay to each of our client, we are happy to learn when we achieve it!
We will give your congratulations to Omar.
We will be very pleased to welcome you again during your next visit at Panama City.
Best regards!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2014

Since last October I staying in this hotel every second week for two nights. The staff is very helpful and welcoming, the rooms are surprisingly spacious for that price category, and their mattresses with comfort-adjusting control are great! Good choice at breakfast, very tasty, but the teas are bags only and not the very best. Like all over Centralamerica.... try and get rooms on the side facing the Hotel Panama, or else you'll be looking at one of these skyscraper constructions sites. Avoid level 15, you might just find yourself one level beneath the whirlpool on the terrace on level 16 ...

  • Stayed: March 2014, travelled on business
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Review collected in partnership with Hilton Garden Inn
1  Thank HajoL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rene P, Gerente at Hilton Garden Inn Panama, responded to this reviewResponded 19 March 2014

Dear Guest,
On behalf of the Hilton Garden Inn Panama Staff we thank you for choosing this hotel and for sharing your experience in Trip Advisor.
Our main purpose is to exceed each of our clients’ expectations and we are very pleased to learn when we achieve it.
We do hope to welcome you again as a guest at Hilton Garden Inn Panama during your next visit at Panama City.
Best regards!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 March 2014

I enjoyed staying at this hotel. While there was no concierge (typical for the Garden Inns, I believe), the desk staff went out of their way to answer questions and accommodate our requests. Rooms were clean, AC lovely, our travel companions said the breakfast was great (although, expensive -- what else is new in a hotel -- we went down a street, and across from the casino, NEXT to the Greek place, found a great breakfast option), location a bit out of the way, but the price was right. I found the bed to be very comfortable, our friends said their second one (we stayed at the beginning and end of our trip) was lumpy.

Room Tip: We had rooms over two stays on both sides of the hotel, and one night next to the elevator. Never h...
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  • Stayed: March 2014, travelled as a couple
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1  Thank trvlnsandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rene P, Gerente at Hilton Garden Inn Panama, responded to this reviewResponded 19 March 2014

On behalf of the Hilton Garden Inn Panama Staff we thank you for choosing this hotel and for sharing your experience in Trip Advisor.
Our main purpose is to offer a memorable service and great stay to each of our client, we are happy to learn when we achieve it!
We will be very pleased to welcome you again during your next visit at Panama City.
Best regards!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 March 2014

I stayed here Feb. 12 for one night.

I had a very good stay at this hotel. It is in a great location for walking to restaurants and other places. It is very clean and quiet. I also ate at the restaurant in the hotel in the food was good.
We stayed here one night, as a layover for our flight to Aruba the next day.

The hotel is not near the airport and we reserved a rental car before arriving to drive to the hotel. The freeway is the best way to Panama City from the airport AND YOU MUST HAVE A GPS OR YOU WILL GET LOST. There are very very very few street signs in Panama City (and Panama as a matter of fact), so just having a paper map will not help - YOU WILL GET LOST WITHOUT A GPS; TRUST ME ON THIS. If you take the freeway to Panama City, be sure to have at least $10 on hand so that you can pay the tolls - there are about 3 of them. When you get to the first toll, ask them to give you a toll pass so that you can put the $10 on it and just flash the toll pass when you get to the next toll booths. If you are driving on the freeway between the airport and Panama City at night, there is no one at the toll booth and no place to insert money - at least that what we saw when heading back to the airport at 4am to catch our flight. So, make sure that you have enough money on the toll pass to get you to Panama City and back to the airport. You can take the city streets to Panama City from the airport, but just beware of all of the crazy drivers and all of the traffic. They appear not to have any rules of the road on the streets.

Lastly, I had to haggle with the management of the Hilton Garden Inn for about an hour for them to give me my free breakfast. I am a Hilton Gold member, but the front desk told me that they only give free breakfast to Diamond members. I told them that was absolutely incorrect and that I stay at Hilton hotels all over the world and have never been denied free breakfast at a Hilton Garden Inn as a Gold member. In order to fix this problem, I had to email Hilton Honors (no toll free number from outside the US) and explain the problem. They immediately emailed back and explained that both my wife and I get free breakfast as a Gold member and to provide management with the email that they sent me. After presenting the email from HH to management, my two kids, wife, and myself were given the free breakfast.

One more thing! If you want to visit the Panama Canal tourist area, you must be there before 5pm - they absolutely will not let you in after 5pm. They close at 5!! If you can't make there by 5pm, you can still see some of it and where the ships enter. Just drive up the road from the main entrance, about 3-5 miles, until you see the train tracks and a fence on the left side of the road. There is parking there and you can watch lots of activity.

  • Stayed: February 2014, travelled with family
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Thank ILoveToRoam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rene P, Gerente at Hilton Garden Inn Panama, responded to this reviewResponded 11 March 2014

On behalf of the Hilton Garden Inn Panama Staff we thank you for choosing this hotel and for sharing your experience in Trip Advisor.

Our main purpose is to offer a memorable service and great stay to each of our client, we are happy to learn when we achieve it!

We will be very pleased to welcome you again during your next visit at Panama City.

Best regards!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Panama

Address: Eusebio A Morales y calle 49 A oeste | El Cangrejo, Bellavista, Ciudad de Panamá, Panama City, Panama
Phone Number:
Region: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #34 of 115 Hotels in Panama City
Price Range: £48 - £64 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Garden Inn Panama 3.5*
Number of rooms: 170
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Also Known As:
Hilton Garden Inn Panama Panama City

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