When I checked out at front desk, the staff mention the bill is okay and I don't have to pay anything. So I went to pick up my car. Suddenly, the staff make a gesture and request me to get inside again from 10 steps far away. And since my car just arrive, the staff call again just like I am running away. I feel this kind of gesture is very unprofessional and un-respect to the customer.
He mention I have to pay $10 becuase I use the valet parking. I was surprised again. All the Panama City Hotels, like Hard Rock, Riu...etc, they all provide valet parking service and we never have to pay the parking fee if we stay in that hotel. And if it's WESTIN's rule, you should mention very clearly for valet parking and self parking when we arrive the hotel. $10 is not a big money. But the way how they handle this is totally unacceptable.
I feel very disappointed and angry about this case. Especially can not accpet the front dest staff's attitude. Not recomment and I will never went to this hotel again!!
- Official Description (provided by the hotel):
- The Westin Panama is ideally situated in Costa del Este, a premium lifestyle development with corporate offices, real estate projects, and recreational areas. Corredor Sur (Southern Corridor) connects this upscale area to downtown and the airport. Make time for a WestinWORKOUT(R) Fitness Studio session, a swim in the pool, or an indulgent Sensory Spa treatment. Eat well in the restaurant and snack bar. Inspire others in our meeting spaces that are complemented by a business center and an executive lounge. ... more less
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- Also Known As:
- The Westin Panama Panama City