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“Excellent Hotel for Business”
5 of 5 bubbles Review of The Westin Panama

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The Westin Panama
Ranked #2 of 116 Hotels in Panama City
Certificate of Excellence
Waynesville, Ohio
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Excellent Hotel for Business”
Reviewed 18 July 2014

This is a relatively new property with exceptional service and amenities. The rooms are quite large, modern and comfortable. It has a great workout facility and a very nice infinity pool. The staff is among the best I have seen anywhere.

  • Stayed July 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Darren P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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562 reviews from our community

Traveller rating
    341
    171
    32
    12
    6
See reviews for
50
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375
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (62)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Phoenix, Arizona
Level Contributor
65 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 30 June 2014

We had the pleasure of booking two rooms at this hotel so that we could have our grandson baptized. The wonderful Monica Guerrero (Rooms Division Manager) allowed us an early check-in because we were to be at the church at 3:00 p.m. Upon checking in at 1:00 p.m., we were sent to two lovely rooms with an adjoining door allowing us the freedom to go back and forth without leaving our rooms. Every staff member we encountered from the car valets, front desk, bar and restaurant were all helpful, courteous and, for us gringos, proficient in English to assist with whatever request or question we had. We completely recommend this lovely hotel. It has close proximity to the airport yet just 10-15 minutes from the center of town. Nearby are the great Riba Smith store and several smaller restaurants as well. Definitely 5 star!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nowtheworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 June 2014 via mobile

Awesome service all around especially Elliott at pool area and Maria at pasifica restaurant! ! Resort is great, three pools, gym, two night clubs, plus the exclusive Terra & Fuego restaurant. They have huge ballroom,beautiful flowers all around resort.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rene S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colón, Colon, Panama
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 June 2014

When I checked out at front desk, the staff mention the bill is okay and I don't have to pay anything. So I went to pick up my car. Suddenly, the staff make a gesture and request me to get inside again from 10 steps far away. And since my car just arrive, the staff call again just like I am running away. I feel this kind of gesture is very unprofessional and un-respect to the customer.

He mention I have to pay $10 becuase I use the valet parking. I was surprised again. All the Panama City Hotels, like Hard Rock, Riu...etc, they all provide valet parking service and we never have to pay the parking fee if we stay in that hotel. And if it's WESTIN's rule, you should mention very clearly for valet parking and self parking when we arrive the hotel. $10 is not a big money. But the way how they handle this is totally unacceptable.

I feel very disappointed and angry about this case. Especially can not accpet the front dest staff's attitude. Not recomment and I will never went to this hotel again!!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank KevinLEE185
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esteban U, Quality Manager at The Westin Panama, responded to this review, 30 June 2014
Dear Mr. Lee,

Thank you for reaching out to us.
Please allow me to apologize for the poor experience during your checkout.
Certainly the attitude displayed by our front desk associate is not characteristic of the level of service we intend to provide our guests. I am very sorry your bill was not presented correctly.

Mr. Lee, as I wrote in the email sent to you a week ago, I would like to speak to you regarding this unfortunate event.

I look forward to hear back from you.

Kind regards,

Esteban Ulate
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rio de Janeiro, RJ
Level Contributor
104 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 15 May 2014

The hotel is located in a very nice area, with some bars and restaurants nearby. The decoration is very nice and the staff is very friendly. The room has an excellent size, huge bed and the bathroom is very nice. The room service is good.

Room Tip: Rooms with the view to the Pacific ocean
See more room tips
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ReinaldoViola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esteban U, Quality Manager at The Westin Panama, responded to this review, 20 May 2014
Dear ReinaldoViola,

Thank you for sharing your experience on Tripadvisor. It gives us great pleasure when our guests have a comfortable stay and enjoy our services. Our team will be delighted to hear these great words.

We can't wait to welcome you back!

Be well,

Esteban
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mexico City, Mexico
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 May 2014

I've stayed 3 times in this hotel and 2 out of 3 the shower was not properly cleaned. It's a shame they are not able to keep a room clean.
Otherwise, the service is nice, but I'm worried they don't pay enough attention to the hygiene of the facilities.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Analu R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esteban U, Quality Manager at The Westin Panama, responded to this review, 20 May 2014
Dear Analu R,

Thank you for sharing your experience with us. I am sorry to hear the cleanliness of our rooms was sub par during your stay. We take pride in offering our guests a pristine, clean environment and we live by this promise. Since we heard about this, we have made some changes in our cleaning procedures that have produced wonderful results.

We hope to have the opportunity to welcome you in the near future!

Be well,

Esteban
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dothan, Alabama
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 May 2014

Great service with lots of TLC from the staff and team. Even though I was constrained with my Spanish, the staff made the entire stay a pleasant experience and one that I would recommend to my fellow colleagues and friends.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jared F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Westin Panama

Property: The Westin Panama
Address: La Rotonda Avenue | Costa del Este, Panama City, Panama
Phone Number:
Region: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Panama City
#2 Luxury Hotel in Panama City
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Westin Panama 4*
Number of rooms: 218
Official Description (provided by the hotel):
The Westin Panama is ideally situated in Costa del Este, a premium lifestyle development with corporate offices, real estate projects, and recreational areas. Corredor Sur (Southern Corridor) connects this upscale area to downtown and the airport. Make time for a WestinWORKOUT(R) Fitness Studio session, a swim in the pool, or an indulgent Sensory Spa treatment. Eat well in the restaurant and snack bar. Inspire others in our meeting spaces that are complemented by a business center and an executive lounge. ... more   less 
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Also Known As:
The Westin Panama Panama City

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