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Reviews (824)
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546
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All reviewscosta del estebusiness suitebusiness tripfront desk and conciergegreat hotelheavenly bedbusiness districtmodern roomstop floorclub loungespecial thanksnice gymclose to the airportrooftop poolpleasant stayold citychiara
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Reviewed 10 December 2017 via mobile

The Westin in Costa del este is without a doubt the best hotel in Panama! The hotel has a modern design, a great location and an incredibly accommodating staff! Ask for Eric Mendoza, Jose Ledesma or Enrique Sanchez while you're there, they'll make sure you have a pleasant stay.

Stayed: July 2017, travelled on business
Thank Roberto T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esteban U, Quality Assurance Manager at The Westin Panama, responded to this reviewResponded 23 December 2017
Google Translation

Estimado Roberto T,

Gracias por compartirnos sus gratos comentarios. Para nosotros ha sido un placer recibirlo en estas visitas y brindarle la atención y servicio personal que nos caracteriza. Sin duda Eric, Jorge y Enrique ejemplifican el nivel de servicio que buscamos brindar. Estoy seguro que estarán felices de leer sus palabras y esperando recibirlo nuevamente por acá!

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Reviewed 4 December 2017 via mobile

Like all Westin hotels, this place has extremely comfortable beds. The location is ideal for business because there are many multi-national companies in the area. Also there are some shops and restaurants within walking distance. Only minus is that Costa del Este is a bit removed from the heart of Panama City so you will not see the true panama from here.

Stayed: December 2017, travelled on business
1  Thank LauraMacio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esteban U, Quality Assurance Manager at The Westin Panama, responded to this reviewResponded 9 December 2017

Hi LauraMacio,

Thank you very much for posting your feedback. It's nice to hear that our location was ideal for your business needs. The area of Costa del Este is growing by the minute with many restaurants, bars and two shopping malls within 5 minutes. We look forward to welcoming you soon!

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Reviewed 26 November 2017

What everybody should call a GREAT HOTEL. From the staff (specially Adriana and Sebastian from the Concierge Desk), to all the staff at the check-in counters, the staff at restaurant and the executive lounge.
Special mention to Carlos Marin (chofer that works for the hotel) and Luz (from the roof-top Sensory Spa), i have no words to thanks enough all these people. This is my 4th time at this hotel and its services are always going up.
Being a hotel mainly for business, it has something special that make you feel at home when abroad.

Room Tip: All rooms have external views. From most of them you have a partial view of the Pacific Ocean.
  • Stayed: November 2017, travelled on business
    • Value
    • Location
    • Service
Thank Guillermo S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esteban U, Quality Assurance Manager at The Westin Panama, responded to this reviewResponded 30 November 2017

Thanks a lot Guillermo S,

Your feedback is very important and it's a delight to hear everything during your stay was great. It's wonderful to hear such kind comments from our staff. We will share your comments with Carlos Marín, Luz, and the rest of our staff who made your stay memorable. We look forward to making you feel at home in Panama again!

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Reviewed 25 November 2017

We debated whether to book the airport hotel or to get a bit closer in to the city without being in the main part of the city. This turned out to be a perfect option. It's a quick 15 minute uber ride. The costs was less than $10 to get there.
The check in was super friendly and efficient. They were waiting for us and within a couple of minutes we were checked into our suite. The business suite had two rooms that weren't huge but roomy enough for us. The usual heavenly bed gave us a good sleep.
The executive lounge is very nice on the 18th floor but there was no one there. The galls working there spoke no English which was fine but a bit surprising given the clientele one would expect to find in the lounge. The food the usual fare.
We spent the next morning relaxing at the pool on the 18th floor. A bit cold for me - wish they could heat it. But a nice place to relax nevertheless.
The hotel is located a block from the pathway along the ocean and we had a good long walk. It was very pleasant. The neighbourhood is Costa Del Este which is very upscale and has tons of restaurants and services. We walked out for dinner and felt very safe. I would stay here again - maybe even for longer.

  • Stayed: November 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Calgarysheila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esteban U, Quality Assurance Manager at The Westin Panama, responded to this reviewResponded 30 November 2017

Thank you Calgarysheila.

We are very glad you decided to stay with us and to hear your stay was perfect in every way. It's terrific to hear you check-in was smooth and quick and that our Heavenly Bed was as good as you remembered it. Our neighborhood is growing every day and we're glad you noticed the peacefulness of the location. We will be looking forward to your next visit, hopefully a longer one!

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Reviewed 15 November 2017 via mobile

I will definitely go back to this hotel whenever I need to go to Panama City, it is extremely well located, my office was so near I went walking and its just about 15 minutes away from the airport and from the city and shopping malls! It is also surrounded by all kinds of restaurants and there is also a Mall almost opening!
The service was excellent and very personalized, Jorge, Daniel, Eduardo and Liz from reception were always very kind and responsive to my needs!

Stayed: November 2017, travelled on business
Thank JennyHD15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esteban U, Quality Assurance Manager at The Westin Panama, responded to this reviewResponded 30 November 2017

Dear JennyHD15,

Thank you for such an amazing review. We're delighted to hear your stay with us was wonderful. The area of the hotel is growing every day and soon a magnificient mall, Towncenter, is now open to the public. Soon many more areas of interest will join the many restaurants and plazas in the area. We hope you visit us soon!

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