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“Good hotel and service”

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Radisson Decapolis Hotel Panama City
Ranked #25 of 114 Hotels in Panama City
Certificate of Excellence
London, United Kingdom
Level 5 Contributor
52 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Good hotel and service”
Reviewed 9 February 2013

We stayed here and also at the Hard Rock next door - chalk and cheese in terms of style, but both very good hotels. Radisson is slightly older and it shows in the bedroom style/ finish, but service is very professional and the breakfast is very good (and as a smaller hotel, felt calmer/ more refined than the HR). An earlier review mentions a problem with the airport transfer, which you can get in one of the packages - try as we did, we couldn't find out the times before we got to the airport (in a call to the hotel including 6 transfers to different people) BUT when we complained at the hotel they dealt with it extremely well. By the way, it does only run 3 times per day, so I wouldn't advise trying to rely on it; we paid $32 at the Decameron desk or a private transfer, which is about the same as a cab.

  • Stayed February 2013, travelled as a couple
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Helpful?
1 Thank Dean1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Andrea P, Director de Relaciones con Clientes at Radisson Decapolis Hotel Panama City, responded to this review, 29 January 2015
Thank you very much Dean1964 for taking the time to share your wonderful experience with us here in Radisson Decapolis Hotel. We are very happy to know that you could enjoy of our great location and all we have close to us just to give you an excellent service and a fantastic visit to Panama. We hope you come back soon and give us the honor to welcome you again!!
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (122)
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English first
Irvine, California
Level 5 Contributor
89 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 5 February 2013

This hotel seemed to do very good or very bad, and it came out as an average. The very good: The room was wonderful. Shower, bed, light, view of city, and cleanliness were all excellent. I also liked the hotel interiors, especially the lobby and open views up and around. The very bad: The check in was miserable. They only had two clerks, who were very slow along with their process. Finally a third arrived to clear out the line, but not before some of us waited 15 minutes for a total of three customers to be served. Finally, the breakfast buffet was just plain awful. The eggs were some soupy conction. Without them the bacon and potatoes lost their flair. The fruits were average at best. The juice came from a box. The french toast and pancakes tasted like cardboard. I've had some delicious breakfast buffets in neighboring Colombia, and expected much better than this. This was hardly better than a Comfort Inn or La Quinta type breakfast in the US.

  • Stayed January 2013, travelled on business
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Helpful?
2 Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Andrea P, Director de Relaciones con Clientes at Radisson Decapolis Hotel Panama City, responded to this review, 29 January 2015
Thank you very much Michael C for taking the time to share your wonderful experience with us here in Radisson Decapolis Hotel. We are very happy to know that you could enjoy of our great location and all we have close to us just to give you an excellent service and a fantastic visit to Panama. We hope you come back soon and give us the honor to welcome you again!!
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New York City, New York
Level 4 Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 1 February 2013

This is my 2nd stay at the Radisson Decapolis Hotel and overall it was worth the visit. Though it is next to the New Hard Rock Megapolis Hotel it feels a world apart. The hotel has a very funky Miami vibe and I found the staff to be helpful and the breakfast buffet a good choice overall (though you do get a repeat of many of the same dishes daily). The Decapolis is linked to Multicentro Mall which is good if you want to do some shopping or fast food dining on a rainy day. It is located in a good location from tourist attractions and shopping. Probably a 5 minute ride to the Casco Antiguo, less than 10 minutes to the Amador Causeway and the Albrook Shopping Center ( a must for a day of bargain shopping). The downside is that the pool area is very small so you need to get their early or all the chairs are taken. I am sure reviews will be mixed since unfortunately Panama isn't known for being so service oriented when it comes to tourists. Having stayed in several other hotels in Panama City I would go back. If you can ask for a high floor with a view of Panama Bay and the Historic Old City center in the distance.

  • Stayed January 2013, travelled with friends
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Helpful?
1 Thank elcoqui13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Andrea P, Director de Relaciones con Clientes at Radisson Decapolis Hotel Panama City, responded to this review, 29 January 2015
Thank you very much elcoqui13 for taking the time to share your wonderful experience with us here in Radisson Decapolis Hotel. We are very happy to know that you could enjoy of our great location and all we have close to us just to give you an excellent service and a fantastic visit to Panama. We hope you come back soon and give us the honor to welcome you again!!
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NY
Level 3 Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 21 January 2013

This hotel is exceptionally convenient and has all the necessary amenities with a FANTASTIC bell staff. The pool is kinda small but it's right in the middle of the city so hard to expect much more. It was kinda expensive for what we got but the rooms were well-sized, the staff was excellent and the included breakfast (we got that included) was very plentiful. If you are kosher, it's super convenient to be close to the major kosher supermarkets as well as the restaurants and synagogues. The bell staff was very knowledgeable about Shabbat and helped us get to/from our rooms with ease.

Room Tip: We were on the 27th floor and it was extremely quiet. We did not face the ocean, which was initially...
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  • Stayed January 2013, travelled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Pezmeister1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Andrea P, Director de Relaciones con Clientes at Radisson Decapolis Hotel Panama City, responded to this review, 29 January 2015
Thank you very much Pezmeister1 for taking the time to share your wonderful experience with us here in Radisson Decapolis Hotel. We are very happy to know that you could enjoy of our great location and all we have close to us just to give you an excellent service and a fantastic visit to Panama. We hope you come back soon and give us the honor to welcome you again!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arizona
Level 6 Contributor
113 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 15 January 2013

We stayed for one week in a suite here and this is a fabulous bargain - $20 included alcohol, breakfast buffet (continental only is included, hot items cost $5 and up). Business Center, spa and casual restaurant were closed probably due to slow holiday traffic. Suite has everything including a scale and walk-in closet. But this is still not top notch due to decor. However, staff is pretty helpful, and we did love the bellmen who did everything possible for us. We stayed here due to location - did not like Marriott neighborhood (looked like nothing is around it and kind of seedy), Trump Club is in condo land with nothing at all within any walking distance. We avoided the new Hard Rock as comments here indicated it was noisy. We had lunch there and service was fairly insignificant. Plus lots of groups and noisy families. All in all if we went back to Panama city we would stay here. Cannot beat having a 3rd floor walk way to a large casino and huge shopping mall. Based on comments here with the dress code in the restaurant, we saw the posted code and noticed many people who violated it - such as bermuda shorts and sandals at dinner by a senior citizen woman (who did look quite respectable and well dressed).

  • Stayed January 2013, travelled as a couple
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Helpful?
1 Thank ArizonaTraveler2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Andrea P, Director de Relaciones con Clientes at Radisson Decapolis Hotel Panama City, responded to this review, 29 January 2015
Thank you very much ArizonaTraveler2 for taking the time to share your wonderful experience with us here in Radisson Decapolis Hotel. We are very happy to know that you could enjoy of our great location and all we have close to us just to give you an excellent service and a fantastic visit to Panama. We hope you come back soon and give us the honor to welcome you again!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level 4 Contributor
37 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 12 January 2013

This hotel was very clean, the bell hop staff helpful at arrival, and the restaurant staff very attentive and friendly. It is a modern hotel and the rooms are spacious and clean. Doors between adjoining rooms are paper thin and you can unfortunately hear your neighbours. Pool area is nice and the pool has "skylights" in the bottom which let light into the main dining room - pretty incredible! Hot tub was a bit dated and not very warm. Hotel location is very good right near Ave Balboa, so it is pretty easy to avoid heavy city traffic if you are driving. Both the main restaurant and the pizza restaurant served very good food and service was excellent. Check out was a pain as their was only one agent - they need express check-out for those who've paid in advance. Bell hop service leaving the hotel was horrible - despite having two bell hops, no one offer to help with our bags or get us a cab. Fortunately we had been in PC and had no issue walking around the corner and hailing a cab ourselves (was probably cheaper anyway!). Overall, it is a good hotel and was very reasonably priced.

  • Stayed January 2013, travelled as a couple
    • Value
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Helpful?
2 Thank Travelx2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Andrea P, Director de Relaciones con Clientes at Radisson Decapolis Hotel Panama City, responded to this review, 29 January 2015
Google Translation
Muchísimas gracias por sus comentarios Travelx2, estamos muy complacidos de haber recibido su visita y haberles podido brindar tan emocionante semana junto a nosotros. Estamos muy felices de haber cumplido con sus expectativas y haberles podido ofrecer nuestro excelente servicio a través de todos los detalles que hemos creado para ustedes. Esperamos poderlos recibir nuevamente muy pronto y así volver a disfrutar de gratos momentos y convertirlos en recuerdos inolvidables.
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Vancouver, Canada
Level 4 Contributor
32 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 10 January 2013

We stayed here in a suite for a week and loved it. The location was great, steps to a casino and to a downtown mall. Service was good and the breakfasts were excellent. Rooms were clean, large and quiet
Only real negative we had was the price of (white) taxis that hovered around the hotel. Seemed that there was some kind of a deal taking place, as the price of cab fare dropped considerably by ignoring the attendants at the front and walking 1/2 a block around the corner and hailing a yellow cab. Make sure to barter as there seems to be a multi-price system for tourists.

  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jcanucker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Andrea P, Director de Relaciones con Clientes at Radisson Decapolis Hotel Panama City, responded to this review, 29 January 2015
Thank you very much Jcanucker for taking the time to share with us your amazing experience in Radisson Decapolis Hotel. We feel much honored with your visit and glad to read your comments. We are very happy to know that we could actually give you such a wonderful stay with a great location and excellent service, full of good memories that will last forever. We hope we can have you back very soon so we can enjoy together another fantastic visit to Panama City!!!
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Additional Information about Radisson Decapolis Hotel Panama City

Property: Radisson Decapolis Hotel Panama City
Address: Avenida Balboa-Multicentro, Panama City, Panama
Phone Number:
Region: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Panama City
#3 Romantic Hotel in Panama City
#3 Casino Hotel in Panama City
#7 Business Hotel in Panama City
#12 Spa Hotel in Panama City
#18 Luxury Hotel in Panama City
Price Range (Based on Average Rates): £
Hotel Class:4 star — Radisson Decapolis Hotel Panama City 4*
Number of rooms: 240
Reservation Options:
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Also Known As:
Radisson Panama City
Hotel Decapolis Panama
Panama City Radisson
Decapolis Hotel Panama
Radisson Decapolis Hotel Panama City

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