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“nice, clean and complete SPA, best brunch in the city and comfy rooms”

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Radisson Decapolis Hotel Panama City
Ranked #20 of 116 Hotels in Panama City
Certificate of Excellence
Panama City, Panama
Level Contributor
60 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“nice, clean and complete SPA, best brunch in the city and comfy rooms”
4 of 5 bubbles Reviewed 25 April 2014

what else do i need? Decapolis hotel has everything! really comfy rooms, swimming pool with a small bar, Fusion restaurant has the best brunch in the city! and the SPA has a small gym, its just perfect!
Also, brava pizza restaurant is in the lobby of the hotel, and multicentro mall(with a foodcourt, a cinema and a casino) is near the hotel, and ofcourse Hard Rock Hotel is 1 block from decapolis!
business-couples-family-friends-and solo! you should try the decapolis experience.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank queenleyna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ssenega, Director de Recepción at Radisson Decapolis Hotel Panama City, responded to this review, 30 April 2014
Dear Alexandra,

Thank you for taking the time to share your experience with us. We are thrilled to see that you enjoyed your time at the hotel.

On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area!

Sincerely,

Santiago Senega
Front Office Manager
coordinador.recepcion@decapolishotel.com
Radission Decapolis Panama
+507-215-5000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,739 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (121)
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Montreal
Level Contributor
65 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 25 April 2014

Spent a few days in April 2014. Great location 20 minutes from the airport and direect connection to MultiCentro. Excellent breakfast. Ate at Fusion Restaurant and had a 5 star meal. Staff is very professional and rooms are modern and bright. Would go back with pleasure.

Room Tip: Rooms at the top for great views
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jogetnog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ssenega, Director de Recepción at Radisson Decapolis Hotel Panama City, responded to this review, 30 April 2014
Dear guest,

Thank you for taking the time to write about us. I am thrilled to see that you enjoyed your stay at Radisson in Panama City!

I have shared your compliments with the team. Thank you for giving me the opportunity to recognize them for a job well done and to remark to them the importance of a good attitude in the hospitality industry.

On behalf of our entire staff at Radisson we thank you for your business and we are looking forward to welcome you back again!

All the best,

Santiago Senega
Front Office Manager
coordinador.recepcion@decapolishotel.com
Radission Decapolis Panama
+507-215-5000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Orleans, Louisiana
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 23 April 2014

The people at the front desk and business center were very helpful, friendly, and pleasant. One of the guys at the front door and I worked out a deal that he would get us a nice cab and negotiate the best price and I would give him a couple of bucks. The lady bartender in the lobby bar could not have been more rude, nor could she have provided any worse service.
The room, location, etc., were fine but the pool sucks. It is on the fourth floor outside next to an elevated roadway so it feels a bit like putting a chaise lounge on the shoulder of an interstate highway.
All in all, it was great for the price.

Room Tip: Get a room on a high floor but on the opposite side of the hotel from the construction noise.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Patricio F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ssenega, Director de Recepción at Radisson Decapolis Hotel Panama City, responded to this review, 28 April 2014
Dear Patricio,

Thank you for taking the time to share how was your stay with us. We are thrilled to see that you enjoyed your time at the hotel.

Anyhow, I have shared your comments with the staff and I assure you we are working diligently to ensure a similar situation does not occur again in the future. Thank you for giving me the opportunity to recognize them for a job well done and to remark to them the importance of a good attitude in the hospitality industry.

On behalf of our entire staff at Radisson we thank you for your business and hope to see you again when your travels bring you back to the area!

Sincerely,

Santiago Senega
Front Office Manager
coordinador.recepcion@decapolishotel.com
Radission Decapolis Panama
+507-215-5000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arlington, Virginia
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 21 April 2014

this place was a mass of contradictions. the lobby was bizarre...all dark black lighting and pounding music and sushi bar (with mediocre sushi). the rooms were very nice and well appointed, clean and we got a suite which worked well for our family. the breakfasts were really great, with tons of good food and fruit. there is a HUGE construction site literally right next to the hotel..debris floats down to the pool. So be prepared for construction noise if you are on that side. The hotel "taxi" service is also a complete ripoff. They will tell you that for security you should take their drivers, then charge you 10x the going rate. And the driver they gave us got completely lost. More than once we booked a ride, only to be told later it was much more than initially quoted. they were supposed to meet us at the airport and didn't show, then when we found the booth they arranged a ride for us, more than I had been told on the phone, and $30 more than the regulated taxi rate. When we realized that the yellow taxis are safe, cheap and really easy to find, we stopped using the hotel drivers, and that worked great. But the hotel staff still pressured us. One staff member (concierge, front desk, etc, was really nice and smart and helpful. the others were pleasant but clueless. I would choose another hotel over this one...we stayed one night at the waldorf Astoria when we came back thro ugh PC--cheaper, much nicer rooms. (no breakfast though). And no ripoff drivers.

Room Tip: ask for the side away from the construction, and up high, away from the lobby music
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ann s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ssenega, Director de Recepción at Radisson Decapolis Hotel Panama City, responded to this review, 28 April 2014
Dear Ann,

Thank you for taking the time to share your experiences with us. In reviewing your comments I noticed areas where I consider being not acceptable, including transportation service, pool area and some comments about the staff.

I want to make sure that you feel your comments were heard.

I'm hoping that you'll visit us again. If you'd like, you can reach me at the phone number or email listed below. It would be a pleasure to personally discuss with you any specifics and / or suggestions you'd like to offer.

We are working diligently to correct these issues and I appreciate that you brought them to my attention.

Sincerely,

Santiago Senega
Front Office Manager
coordinador.recepcion@decapolishotel.com
Radission Decapolis Panama
+507-215-5000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Panama City, Panama
Level Contributor
130 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
4 of 5 bubbles Reviewed 26 March 2014

Rooms are very spacious and staff is very professional. Got lucky and slept in a room in the upper levels, the views are just incredible! although there is some noise coming out of the machine at the roof.

Room Tip: Highest level is a little noisy
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Stayed February 2014, travelled as a couple
Helpful?
Thank Usuario7713
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ssenega, Director de Recepción at Radisson Decapolis Hotel Panama City, responded to this review, 30 April 2014
Dear guest,

Thank you for taking the time to share your experience with us. We are thrilled to see that you enjoyed your time at the hotel.

On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area!

Sincerely,

Santiago Senega
Front Office Manager
coordinador.recepcion@decapolishotel.com
Radission Decapolis Panama
+507-215-5000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
107 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 bubbles Reviewed 20 March 2014

We stayed at this hotel for 2 weeks and not once we have been disappointed. The service is great, the staff is always smiling and very helpful. Average hot breakfast but very good and fresh fruits. Nice pool area but not very quiet at the moment cause of the construction next to it.
The room was lovely and spacious and the cleaner was very nice. We never heard a single noise from our room. The sushi menu is very good and not too expensive and the cocktails are nice.
Great location, cheap taxis to downtown or old town or you can even walk (about 30/40mins).
I would go back to this hotel next time.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Arnaud-Gandolo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ssenega, Director de Recepción at Radisson Decapolis Hotel Panama City, responded to this review, 30 April 2014
Dear Arnaud,

Thank you for taking the time to share your experience with us. We are thrilled to see that you enjoyed your time at the hotel.

On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area!

Sincerely,

Santiago Senega
Front Office Manager
coordinador.recepcion@decapolishotel.com
Radission Decapolis Panama
+507-215-5000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santiago, Chile
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 19 March 2014

We were pretty much obligated to go to the Radisson after spending most of our time at the Hard Rock, which completely destroyed this place in both price and service. The service is generally awful, it took them over 24 hours to get rid of a previous nights room service. We had a flight to catch right after check out and were woken at 10am by constant hammering/maintenance work up until 30 mins before checkout. Moreover, the painting behind the bed fell and nearly hit my head during the night. We complained during the noisy period but were only offered breakfast rather than the cessation of the work that was going on. The concierge implied that I lied about the painting, saying that paintings don´t just fall on their own..... Later when we checked out we were told we were the only people that complained, which was extremely hard to believe. After much, arguing we were offered a mere 25% discount on the stay, which we were both insulted by when the rate was $200 a night. The pool was also undergoing maintenance during out stay and looked alot less inviting than the one at the Hard Rock which was much cheaper.

This place is has horrible service and tremendously overpriced. If you want a hotel in the same location, I would hands down recommend the Hard Rock Hotel.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ELSPEWTARDO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JuanSGonzalezG, Rooms Division Manager at Radisson Decapolis Hotel Panama City, responded to this review, 21 March 2014
Thank you for taking the time to share your feedback. We take pride in our “Yes I Can!” culture and do apologize that you did not receive this level of service. We take the time to listen to your constructive comments, so we can continually improve our services.

We hope for another opportunity, we are sure we will be able to surprise you and exceed your expectations.

Please reach out to any of our employees directly for your next stay.

Kind regards,

Juan S. González
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Radisson Decapolis Hotel Panama City

Property: Radisson Decapolis Hotel Panama City
Address: Avenida Balboa-Multicentro, Panama City, Panama
Region: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Panama City
#3 Casino Hotel in Panama City
#3 Romantic Hotel in Panama City
#7 Business Hotel in Panama City
#12 Spa Hotel in Panama City
#16 Luxury Hotel in Panama City
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Radisson Decapolis Hotel Panama City 4*
Number of rooms: 240
Reservation Options:
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Also Known As:
Radisson Panama City
Hotel Decapolis Panama
Panama City Radisson
Decapolis Hotel Panama
Radisson Decapolis Hotel Panama City

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