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“A good stay”

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Centroamericano Hotel
Ranked #73 of 115 Hotels in Panama City
Reviewed 13 May 2014

We stayed at Hotel Centroamericano and never had any problems. Check in was probably the fastest I have ever seen. I had prepaid the room and had the key within a minute with no other paperwork to do. Staff was friendly overall, though some would be more businesslike until after a few interactions. Others were very personable from the beginning.

Everything worked, hot water, air conditioning, etc. I did notice that the hot water was on the opposite setting from what I thought it would be, so I would have initially thought there was no hot water, but in other countries, I have learned to experiment or ask for help before deciding something is broken. More often than not, when I can't get something to work, I am doing it wrong.

I called for assistance with the room safe early in the morning, and within two minutes a very pleasant lady showed me how to do it.

I heard little traffic or other noise, so my room was peaceful enough.

Everything was as promised, and the Cinta Costera as well as the subway are very close. The hotel restaurant was good, basic. Breakfast was a selection of breakfast foods you would expect...eggs, pancakes and the like. The fresh fruit was a favorite though!

We had a good stay and felt like it was a good deal. Having irons for guests would be a nice touch.

  • Stayed: May 2014, travelled with friends
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1  Thank bakphoenix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hcpanama, Director de Relaciones con Clientes at Centroamericano Hotel, responded to this reviewResponded 17 May 2014

Hello, thank you very much for such positive comments, really, we couldn't be happier!, is our mission to always provide the best treatment and service to our guests and we strive daily to achieve that, we are pleased that our clients appreciate it!.
We are so proud anytime our staff receive recognition from guests, and they also appreciate your comments and encourage them to keep on with the good job.
Thank you very much for your recommendations, we take them in consideration for keep improving every day.
We hope you enjoyed your stay in Panama, and come back soon we will be happy to receive you again.
You can follow us on our facebook page (Hotel Centroamericano in the search).
Thank you very much and greetings!
Andrea Perez

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80 - 86 of 318 reviews

Reviewed 2 May 2014

The staff was very helpful. A few went out of their way to make sure our first visit to Panama was great. The room was clean, exactly as marketed, shower was hot, and the a/c cool. The included light breakfast next door was also good. Good wifi.

Room Tip: We stayed in 510 and 509 on the top floor.
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  • Stayed: April 2014, travelled with family
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Thank Kimpbrooks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hcpanama, Director de Relaciones con Clientes at Centroamericano Hotel, responded to this reviewResponded 5 May 2014

Hello, we are so glad to read this review, we are thrilled that you had a pleasant stay during your time in Panama, always try our best to give you the best service and we really appreciate that our guests value all our efforts.
We hope you come back soon, we will be happy to receive you again.
You can follow us on our Facebook page, (Hotel Centroamericano, in the search bar).
Thank you very much and regards!
Andrea Pérez

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Reviewed 26 April 2014

The staff at this hotel are great! At our arrival we were greeted with smiles and attempts to clearly communicate in English. The staff were very helpful with giving directions for navigating the city and were always friendly. Good wifi. Good laundry facilities. Good breakfast (even though no coffee before rest. opened.) Small rooms, but clean. Not the greatest of areas, but taxis were fairly easy to catch. Has an elevator, but not handicap friendly.

  • Stayed: April 2014, travelled on business
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Thank klw4307
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hcpanama, Director de Relaciones con Clientes at Centroamericano Hotel, responded to this reviewResponded 28 April 2014

Hello, we are very thankful for your review and for all the positive comments you write, we're glad you had a good stay at the Hotel, we are very proud of our staff when they receive recognition from guests, and they also greatly appreciate your comments, and encourage them to continue doing a good job.
We hope you come back soon, we will be happy to receive you again.
You can follow us on our Facebook page, (Hotel Centroamericano, in the search bar).
Thank you very much and regards!
Andrea Pérez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 April 2014

PROS:

Very reasonable price, which includes breakfast. Breakfast menu had several options to choose from, and were delicious, especially the liver!!! Clean hotel/room (was told that the hotel was remodeled around 5 years ago or so). Great location, in my opinion. Available room safe. Hot water always. Several regular computers for guests to use. One washer/dryer, which we did use.

CONS:

If you are looking for a gym or pool, there is none here. This is a very small hotel. Also, it is a shame that there are no small fridges in the room; we needed one for a medication. The staff did provide us a foam ice chest, which we did have to empty and refill with ice on a daily basis. Room plugs are tucked away, and in inconvenient locations. Absolutely nooooo counter space in bathroom; we ended up using the top of the toilet tank for this. Night manager not friendly at all. Room is very small, although it was manageable. No trash can for room, only a small one in bathroom.

**But, all in all, an overall positive experience here, which I would recommend.

  • Stayed: April 2014, travelled with family
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1  Thank Jose D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hcpanama, Director de Relaciones con Clientes at Centroamericano Hotel, responded to this reviewResponded 22 April 2014

Hello, we are very thankful for your review and for all the positive comments you write, we're glad you had a good stay at the Hotel. We try to consider all your contributions and criticism to improve day by day, we are a small and familiar hotel but we try our best to give you the best service at the best price possible, we really appreciate that you value all our efforts.
We do not count with gym or pool, we would like so, but for now we didn't have that possibility, so sorry!.
Also, im sorry you find some inconveniences, we will take care of this situations to make your stay even better the next time.
We hope you come back soon, we will be happy to receive you again.
You can follow us on our Facebook page, (Hotel Centroamericano, in the search bar).
Thank you very much and regards!
Andrea Pérez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 April 2014

This is a basic hotel at an excellent price. Very clean. No frills. The breakfast is basic and good enough (coffee, fruit, a juice--not so fresh--, eggs or pancakes) and served in the hotel cafe which has cheap dishes and great fruit juices. The airconditioner and the water pressure gave us some trouble but the management was attentive. The TV has a good selection of channels, but mostly in Spanish. The nearby neighbourhood might look a bit rough but it is OK. It is good to visit the Casco Viejo (the old city centre), which is a good 20-25 minute walk. For the rest, try the newest metro in the Americas (it opened this April 2014). There are two metro stations nearby the hotel. The one that is now open is Santo Tomas metro station, and is on Calle 38 (the hotel is on Calle 34). You can ride to the end of the line to Albrook, where there is a huge shopping mall, and where you find the bus terminal for the rest of Panama and Central America. The domestic airport is also in Albrook.

  • Stayed: April 2014, travelled with friends
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2  Thank dolphinOttawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hcpanama, Director de Relaciones con Clientes at Centroamericano Hotel, responded to this reviewResponded 9 April 2014

Hello, thank you very much for writing and for all the wonderful comments you mentioned, we're glad you had a good experience at the hotel and that you were able to enjoy the opening of the Panama Metro, which as you mentioned it is conveniently close to us.
We hope you come back soon, we will be happy to receive you again.
You can follow us on our Facebook page, (Hotel Centroamericano, in the search bar).
Thank you very much and regards!
Andrea Pérez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2014

We were looking for a place to stay for one night on our way through Panama City. The hotel was clean, friendly service, hot water, and comfortable beds. The hotel was conveniently located near Albrook airport. The neighborhood was quiet, and also a quick cab away from Casco Viejo. Overall, a decent stay & a great value for one night but not for multiple nights.

  • Stayed: March 2014, travelled with friends
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1  Thank Marie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hcpanama, Director de Relaciones con Clientes at Centroamericano Hotel, responded to this reviewResponded 14 March 2014

Hello, thank you very much for your review, we're glad you had a good stay, we are a small and familiar hotel but we try our best to give you the best service at the best price possible, we really appreciate that you value all our efforts.
We are very proud of our staff when they receive recognition from customers, and they also greatly appreciate your comments, and encourage them to continue doing a good job.
We hope you enjoyed your stay in Panama, and come back soon we will be happy to receive you again.
You can follow us on our Facebook page, (Hotel Centroamericano, in the search).
Thank you very much and regards!
Andrea Pérez

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 March 2014

We wanted to splurge and get a decent room for our time in Panama City. We were extremely surprised and happy to see the room actually looked like the pictures on their website. The staff are friendly and helpful and breakfast was quite nice. It seems like they actually do listen to feedback as problems Previously commented on have been resolved, such as bathmats in the shower and clean shower stalls.

The only recommendation would be to get thicker/darker curtains as the room gets quite bright from sunrise and spoils a good sleep in.

This was a splurge for us so we didn't mind the cost, however it could be a bit expensive if on a budget.

  • Stayed: March 2014, travelled as a couple
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Thank trave183
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hcpanama, Director de Relaciones con Clientes at Centroamericano Hotel, responded to this reviewResponded 12 March 2014

Hello, we are very thankful for your review and for all the positive comments you write, we're glad you had a good stay at the Hotel.
We try to consider all your contributions and criticism to improve day by day, so we appreciate that our customers recognize our work and leave satisfied and looking forward to return.
Thank you very much for the suggestion of the curtains, we have the idea of changing them soon for this very reason, anyway we regret that you could not enjoy a good morning dream.
We hope you come back soon, we will be happy to receive you again.
You can follow us on our Facebook page, (Hotel Centroamericano, in the search bar).
Thank you very much and regards!
Andrea Pérez

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Centroamericano Hotel

Address: Ave. Ecuador 4-24 Esq. Justo Arosemena | La Exposición, Panama City 16-03993, Panama
Region: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #73 of 115 Hotels in Panama City
Price Range: £25 - £46 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Centroamericano Hotel 3*
Number of rooms: 61
Official Description (provided by the hotel):
On business or leisure trip, here you will find a warm atmosphere, with all the facilities you need, also has the best location just minutes from the most important commercial areas of Panama, with easy transportation 24 hours. We are a Pet Friendly hotel! ... more   less 
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Also Known As:
Centroamericano Hotel Panama City
Centroamericano Hotel Panama/Panama City

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