My rating is based on the customer service I received from the hotel manager, Fabiola.
I did not stay at the hotel so on ratings concerning the actual building I selected average being down the middle since I didn't experience it but thought it was fair to do so. However here is my review.
I made two reservations, one in May and one in June. As my travel dates approached I was crunched for cash and stayed at a different hotel. Prior to being in Panama I called the hotel and canceled my reservations. When I called I was answered by an employee that only spoke Spanish. As it is a Spanish speaking country, I tried my best to convey my requests in the bit of Spanish that I do speak.
Fast forward to being back in the states and I see I'm charged for my reservation and two penalty fees equivalent to my reservation prices. I immediately call the hotel to see how we can fix the issue. Again only Spanish speaking with broken English, but I'm advised to call the following day and the manager will be in who does speak English. So I do so and I'm greeted and apologized to by Fabiola. We rectify the mistake/miscommunication and I have to say she offered some of the best customer service that I have ever seen! Heck I haven't seen someone work that hard to make things right here in the states! When I pass through Panama again I'll be sure to stay here so I can thank Fabiola in person! Thanks Fabiola for your excellent customer service!!!
- Official Description (provided by the hotel):
- On business or leisure trip, here you will find a warm atmosphere, with all the facilities you need, also has the best location just minutes from the most important commercial areas of Panama, with easy transportation 24 hours. We are a Pet Friendly hotel! ... more less
- Reservation Options:
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- Also Known As:
- Centroamericano Hotel Panama City
- Centroamericano Hotel Panama/Panama City