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“Fair price, good hotel, noisy AC (!!)”

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Courtyard Panama at Multiplaza Mall
Ranked #26 of 115 Hotels in Panama City
Certificate of Excellence
Reviewed 16 January 2014

It's basically a good hotel, clean and nice, but every time I get there the AC drives me nuts..its like a truck.
Breakfast is very good, might worth all that noisy AC for that nice breakfast.
Nice view of the city.

Room Tip: Ask for rooms on the 2nd floor, same as the Jim, restaurant and stairs for the lobby.
  • Stayed: December 2013, travelled on business
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Thank longjub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Floribeth G, Gerente at Courtyard Panama at Multiplaza Mall, responded to this reviewResponded 23 January 2014

Dear Guest

Thank you very much for your nice comments and for taking the time to let us know about your experience in your stay with us. We are so pleased to know that you liked our breakfast.
Regarding AC we have already shared your comments with our maintenance staff and we can assure you that we are taking the necessary measures to correct this situation.
We hope to welcome you on your next trip to Panama.
Regards,
Floribeth G.

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Reviews (862)
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Reviewed 5 January 2014

I stayed 3 nights recently as part of Caravan Tours. The hotel is a typical Courtyard Marriott. The staff I interacted with were all very helpful, pleasant, friendly, and accommodating. Behind the guest registration area is the "business center," which consists of two public computers for use and a printer to print boarding passes.

I cannot speak to service at the bar located on the first floor, but I did have 6 meals at the restaurant; breakfasts and dinners. All were served buffet style. After dining in other locations around the country, this restaurant knows how to prepare properly seasoned and moist chicken. Their beef, however, tended to be on the dry side. The buffet contents differed for each meal. Breakfasts included hot oatmeal, cold cereals, eggs, a meat or two of some kind, pastries, fresh fruits, and juices. The dinners typically included a fish, chicken, and beef dish (each, not all together), vegetables, breads, fruits, cheeses, sometimes pasta salads, sometimes fresh greens, often a soup. There were usually 2 or 3 dessert choices. Service was mixed - often incredibly slow or non-responsive, and at other times very attentive.

I had 2 different rooms during my 3 nights; 2 nights at the beginning of my tour and 1 night at the end of my tour. Both rooms were clean average Marriott rooms. The air conditioning units in both of my rooms were loud throaty sounding machines, so bring ear plugs if you want a cool room. My stay was comfortable and quiet, with the exception of the hard-working A/C machine.

I cannot speak to the gym or pool as I did not use those ammenities.

This property is adjacent to an enormous indoor shopping mall, 3 floors. There is a grocery store at one end, very convenient, and there is also a pharmacy. Several North American chains as well as other stores and restaurants are available. I wouldn't hesitate to stay here again.

  • Stayed: December 2013, travelled solo
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2  Thank AdventureLass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Floribeth G, Gerente at Courtyard Panama at Multiplaza Mall, responded to this reviewResponded 13 January 2014

Dear Guest

Thank you very much for your nice comments, we feel thrilled that you enjoyed your stay with us, particularly the quality of service of our staff, I will share your comments our associates.

Once again thank you for taking the time to provide us with your valuable feedback. It is only with your insight that we can continuously improve.

Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 December 2013

We have just concluded another visit with our favorite hotel in Panama.
The location, the warm and friendly staff, the excellet restaurant, the lovely rooms, and the best location and price to stay in Panama City. We are "pensionados" who have a home in Coronado, Panama and in Wrightsville, Pennsylvania in USA. We are members of the Marriott Rewards program.
As we arrive we are greeted by many friends(amigos), two ladies that come immediately to mind from our last visit - Neyce and Raquel, at the front desk who welcome us back. This is a hotel where you are a member of the family and not just a visiting guest. You are remembered and all your wishes for a wonderful stay are met. Next door is the Multiplaza Mall with wonderful shops and restaurants. You are conveniently near major businesses and banks in Punta Pacifica area. Our lawyer has her offices there and so it is very convenient to transact all matters relative to your needs for Panama. We are from Pennsylvania but are now "pensionados"- Panama residents as well and have a home in Coronado on the Pacific Ocean about 1 hr. away. We stay at this hotel both coming and going to Panama about 2 times per year. This trip was business, but most are "in-transit" to and from our Coronado home by the sea.
To all the staff and friends at Marriott Courtyard we say Saludos, and Gracias Amigos! We suggest - make the trip to Panama and enjoy a stay at Courtyard Marriott Multiplaza. You will be well "looked after" and "enjoy" your visit.
CAPT. Charles and Lori Piersall

Room Tip: Go for the "deluxe" room or "executive" room- best value!!
  • Stayed: December 2013, travelled on business
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Thank USNCAPTAIN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Floribeth G, Gerente at Courtyard Panama at Multiplaza Mall, responded to this reviewResponded 20 December 2013

Dear Guest

Thank you very much for your nice comments, we feel thrilled that you enjoyed your stay with us, particularly the quality of service of our staff, I will share your comments with Neyce and Raquel and the rest of our the associates.

Once again thank you for taking the time to provide us with your valuable feedback. It is only with your insight that we can continuously improve.

Regards,

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Reviewed 30 November 2013

I booked a fully prepaid room at 130 USD/night at this property on hotels.com. Upon arrival, I was told that "as of about a month ago, the rooms are no longer prepaid", and they promptly had 150 preauthorization issued against my credit card. When I got to the room, I called the agent, who reiterated that the room was fully prepaid, called the hotel, and told me it was all cleared up. By the next morning, it was still not cleared up. The room itself had a heavy smell of humidity and mold, and was beginning to show serious signs of wear (stained carpets, moldy smell) as compared with the last time I was here. The staff were painfully slow. On the reservation, it said Breakfast at approximately $9.00, and it turned out to be closer to $15.00. And to reach reception was near impossible. It took them 10 minutes to answer a call, and when I tried to clear up the billing issues by phone, all I got was on-hold music. Nobody seems to know how to handle even a minor issue. The hotel is well located in a choice mall area in a good part of town. I'd stayed here once before, when the place was nearly new. It was quite good. It seems to have been a victim of its own success. It doesn't deserve any tripadvisor accolades, as it has neither the physical infrastructure, and certainly not the service quality that would qualify it for an award. I wont be staying at this joint again. I've had good and bad experiences in many hotels in Panama City, and this one is probably near the bottom of the heap.

Room Tip: One that doesnt smell like mold. It's a crap shoot.
  • Stayed: November 2013, travelled on business
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Thank adambena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Floribeth G, Gerente at Courtyard Panama at Multiplaza Mall, responded to this reviewResponded 6 January 2014

Good morning dear Guest

Thank you for share your comments.
Could you please let me know the details of the inconveniences you had with your billing.
Please contact me thru this email address. floribeth.gutierrez@r-hr.com

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Reviewed 28 November 2013

I had to visit Panama for work in July, and stayed at the Courtyard in Multiplaza. I think is one of the most expensive Courtyards I have ever stayed, but it was worth every penny. Super conveniently located. good rooms, good service, all of it. It makes the business travel more comfortable. I think it was so good that it should be branded as Marriott! Highly recommended, just be prepared to pay top buck!

  • Stayed: July 2013, travelled on business
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1  Thank adrialvarez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Floribeth G, Gerente at Courtyard Panama at Multiplaza Mall, responded to this reviewResponded 4 December 2013

Dear Guest, thank you very much for your comments.
We will be happy to have you as a guest again in our hotel.
Best regards,

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Reviewed 22 November 2013

This hotel is absolutely well located. in the Business area in the City and close to a shopping Mall. The rooms are warm and the employees are kind. BUT be aware of asking for a room with a quite cooler system. They have old equipment in many rooms that aren´t recomendable if you are sensible to noise.
Despite all of that i like the place. Notice that they have a small pool and a gym and spa area also small but nice.

Room Tip: Ask for a room with not noising cooler
  • Stayed: November 2013, travelled on business
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1  Thank GMOL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Floribeth G, Gerente at Courtyard Panama at Multiplaza Mall, responded to this reviewResponded 4 December 2013

Dear Guest: We appreciate your comments and for taking the time to let us know about your experience with our hotel.
You are very important for us. It is only with your insight that we can continuously improve.
Best Regards,

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Reviewed 10 October 2013

My husband and I enjoyed our two-night stay at this hotel. The room was comfortable; the bathroom was basic but very clean. The outdoor swimming pool was beautiful with the lights on at night; it was like an oasis in the center of skyscrapers. This hotel is next to a very big shopping plaza with a food court of 30+ options, so it's definitely convenient for frugal travelers who do not want to eat all their meals at expensive restaurants.

I would have given this property a 5-rating if it wasn't for one unpleasant experience. On our first day we asked the concierge how much the taxi would cost to go to Casco Viejo. The concierge referred to a booklet which showed the price (one-way) was $20. Then the concierge directed us to a white, unmarked van waiting outside the hotel lobby, whose driver gave us the same quote. It didn't take us too long to realize that the "real" taxis, i.e. the yellow cabs that could be found easily outside the mall or anywhere else, would only charge at max $10 for the same trip. We were a bit upset with the dishonest recommendation by the concierge; otherwise the stay would have been perfect.

  • Stayed: July 2013, travelled as a couple
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3  Thank Linglu W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Courtyard Panama at Multiplaza Mall

Address: Via Israel Avenue | Multiplaza Pacific Mall, Panama City, Panama
Region: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Panama City
#5 Family Hotel in Panama City
#10 Romantic Hotel in Panama City
#19 Luxury Hotel in Panama City
Price Range: £63 - £106 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Courtyard Panama at Multiplaza Mall 4*
Number of rooms: 248
Official Description (provided by the hotel):
Courtyard at Multiplaza Mall is the only hotel within Multiplaza complex. At Multiplaza Mall guests will find more than 350 venues such as department stores, boutiques, movie theaters, restaurants, coffee shops and the best nightlife in Panama. This hotel is located at the heart of the entertainment and business center of Panama City, next to Torre Las Americas corporate center and Punta Pacifica Hospital. Just a few minutes away from the hotel you will find Costa del Este Business Park and Tocumen Airport. Hotel amenities include room service, sushi bar, coffee shop, a fully equipped fitness center, outdoor pool and business center. Guests can enjoy a buffet or a la carte in our restaurant Pacific Grill which serves breakfast, lunch and dinner. All rooms feature 40" LCD TVs, free Wi-Fi internet with streaming speed access, sound proof windows, 300-thread count Egyptian cotton linen sheets and more. The Panama Canal, Causeway of Amador, Casco Antiguo and other attractions are at your fingertips when you stay with us. ... more   less 
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Also Known As:
Courtyard Panama City
Panama City Courtyard
Courtyard Panama At Multiplaza Mall Panama City

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