We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Average at best”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Courtyard Panama at Multiplaza Mall
Ranked #21 of 116 Hotels in Panama City
Certificate of Excellence
Reviewed 21 January 2014

The hotel itself is simple but clean and neat. The staff are slow to respond to anything. The breakfast is poor and the staff seem overwhelmed with 6 people in the restaurant. We ordered room service and the tray was still outside the door 26 hours later, no-one had removed it. The hotel has a great location for shopping but no views. It does offer a comfortable but simple stay, somewhat overpriced for what you get.

  • Stayed: January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Dyllan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jalil M, Manager at Courtyard Panama at Multiplaza Mall, responded to this reviewResponded 23 January 2014

Dear Mr. Dyllan:

Thank you very much for airing your comments through this channel and letting us know of our shortcomings during your stay.

We are sorry to hear that your stay at our hotel was less than ideal. We want to assure you that all the proper measures have been taken so that the circumstances you enlisted won’t occur once more. We would love to have the opportunity to show you how pleasant it can be to stay at our hotel.

On the flip side, we are pleased to know that you find our hotel clean, neat, comfortable and in a great location. Multiplaza Mall is in fact one of the most exclusive malls in the country and we are extremely close to the Americas tower, where many high profile companies have their Latin American headquarters.

Again, thank you very much for reviewing our hotel. We always strive to achieve an excellent hotel experience. Only by receiving the comments of our valued customers, we can improve and progress towards our goal. Please don’t hesitate to contact me.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (918)
Traveller rating
Traveller type
Time of year
Language
  • More languages

376 - 382 of 918 reviews

Reviewed 18 January 2014

We stayed here twice because of a Caravan tour. The first time we were on the third floor and the room did not have a clean feel to it. It smelled musty. The king bed was very soft and had two deep impressions from previous sleepers. The carpet was soiled. The king room on the 7th floor had a newer, cleaner feel and did not have a smell. The bed was firm and comfy. Both rooms were adequately sized for two people. The buffet breakfast was very good with ample selections of eggs, bacon, sausage, fruit, breads, made to order omelletts, etc. We were told this hotel was selected because it was safe. The big positive was its proximity to a huge mall which had a large grocery, separate drug store and movie theatre. Anything you may have forgotten was available. Many of the stores were high end i.e. Channel, Ferragamo, Vuitton etc. If I were not on a tour, I would probably not stay here again. Overall, the hotel could use some upgrading.

Room Tip: The upper floors seem to be more recently updated.
See more room tips
  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank TB1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Floribeth G, General Manager at Courtyard Panama at Multiplaza Mall, responded to this reviewResponded 28 January 2014

Dear Guest

Thank you very much for your nice comments and taking the time to let us know about your experience in your stay with us. We are so pleased to know that you liked our breakfast and the location our Hotel Courtyard at Multiplaza Mall.
Once again thank you for taking the time to provide us with your valuable feedback. It is only with your insight that we can continuously improve.
Regards,
Floribeth G

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 January 2014

It's basically a good hotel, clean and nice, but every time I get there the AC drives me nuts..its like a truck.
Breakfast is very good, might worth all that noisy AC for that nice breakfast.
Nice view of the city.

Room Tip: Ask for rooms on the 2nd floor, same as the Jim, restaurant and stairs for the lobby.
See more room tips
  • Stayed: December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank longjub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Floribeth G, Gerente at Courtyard Panama at Multiplaza Mall, responded to this reviewResponded 23 January 2014

Dear Guest

Thank you very much for your nice comments and for taking the time to let us know about your experience in your stay with us. We are so pleased to know that you liked our breakfast.
Regarding AC we have already shared your comments with our maintenance staff and we can assure you that we are taking the necessary measures to correct this situation.
We hope to welcome you on your next trip to Panama.
Regards,
Floribeth G.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2014

I stayed 3 nights recently as part of Caravan Tours. The hotel is a typical Courtyard Marriott. The staff I interacted with were all very helpful, pleasant, friendly, and accommodating. Behind the guest registration area is the "business center," which consists of two public computers for use and a printer to print boarding passes.

I cannot speak to service at the bar located on the first floor, but I did have 6 meals at the restaurant; breakfasts and dinners. All were served buffet style. After dining in other locations around the country, this restaurant knows how to prepare properly seasoned and moist chicken. Their beef, however, tended to be on the dry side. The buffet contents differed for each meal. Breakfasts included hot oatmeal, cold cereals, eggs, a meat or two of some kind, pastries, fresh fruits, and juices. The dinners typically included a fish, chicken, and beef dish (each, not all together), vegetables, breads, fruits, cheeses, sometimes pasta salads, sometimes fresh greens, often a soup. There were usually 2 or 3 dessert choices. Service was mixed - often incredibly slow or non-responsive, and at other times very attentive.

I had 2 different rooms during my 3 nights; 2 nights at the beginning of my tour and 1 night at the end of my tour. Both rooms were clean average Marriott rooms. The air conditioning units in both of my rooms were loud throaty sounding machines, so bring ear plugs if you want a cool room. My stay was comfortable and quiet, with the exception of the hard-working A/C machine.

I cannot speak to the gym or pool as I did not use those ammenities.

This property is adjacent to an enormous indoor shopping mall, 3 floors. There is a grocery store at one end, very convenient, and there is also a pharmacy. Several North American chains as well as other stores and restaurants are available. I wouldn't hesitate to stay here again.

  • Stayed: December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank AdventureLass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Floribeth G, Gerente at Courtyard Panama at Multiplaza Mall, responded to this reviewResponded 13 January 2014

Dear Guest

Thank you very much for your nice comments, we feel thrilled that you enjoyed your stay with us, particularly the quality of service of our staff, I will share your comments our associates.

Once again thank you for taking the time to provide us with your valuable feedback. It is only with your insight that we can continuously improve.

Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 December 2013

We have just concluded another visit with our favorite hotel in Panama.
The location, the warm and friendly staff, the excellet restaurant, the lovely rooms, and the best location and price to stay in Panama City. We are "pensionados" who have a home in Coronado, Panama and in Wrightsville, Pennsylvania in USA. We are members of the Marriott Rewards program.
As we arrive we are greeted by many friends(amigos), two ladies that come immediately to mind from our last visit - Neyce and Raquel, at the front desk who welcome us back. This is a hotel where you are a member of the family and not just a visiting guest. You are remembered and all your wishes for a wonderful stay are met. Next door is the Multiplaza Mall with wonderful shops and restaurants. You are conveniently near major businesses and banks in Punta Pacifica area. Our lawyer has her offices there and so it is very convenient to transact all matters relative to your needs for Panama. We are from Pennsylvania but are now "pensionados"- Panama residents as well and have a home in Coronado on the Pacific Ocean about 1 hr. away. We stay at this hotel both coming and going to Panama about 2 times per year. This trip was business, but most are "in-transit" to and from our Coronado home by the sea.
To all the staff and friends at Marriott Courtyard we say Saludos, and Gracias Amigos! We suggest - make the trip to Panama and enjoy a stay at Courtyard Marriott Multiplaza. You will be well "looked after" and "enjoy" your visit.
CAPT. Charles and Lori Piersall

Room Tip: Go for the "deluxe" room or "executive" room- best value!!
See more room tips
  • Stayed: December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank USNCAPTAIN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Floribeth G, Gerente at Courtyard Panama at Multiplaza Mall, responded to this reviewResponded 20 December 2013

Dear Guest

Thank you very much for your nice comments, we feel thrilled that you enjoyed your stay with us, particularly the quality of service of our staff, I will share your comments with Neyce and Raquel and the rest of our the associates.

Once again thank you for taking the time to provide us with your valuable feedback. It is only with your insight that we can continuously improve.

Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 November 2013

I booked a fully prepaid room at 130 USD/night at this property on hotels.com. Upon arrival, I was told that "as of about a month ago, the rooms are no longer prepaid", and they promptly had 150 preauthorization issued against my credit card. When I got to the room, I called the agent, who reiterated that the room was fully prepaid, called the hotel, and told me it was all cleared up. By the next morning, it was still not cleared up. The room itself had a heavy smell of humidity and mold, and was beginning to show serious signs of wear (stained carpets, moldy smell) as compared with the last time I was here. The staff were painfully slow. On the reservation, it said Breakfast at approximately $9.00, and it turned out to be closer to $15.00. And to reach reception was near impossible. It took them 10 minutes to answer a call, and when I tried to clear up the billing issues by phone, all I got was on-hold music. Nobody seems to know how to handle even a minor issue. The hotel is well located in a choice mall area in a good part of town. I'd stayed here once before, when the place was nearly new. It was quite good. It seems to have been a victim of its own success. It doesn't deserve any tripadvisor accolades, as it has neither the physical infrastructure, and certainly not the service quality that would qualify it for an award. I wont be staying at this joint again. I've had good and bad experiences in many hotels in Panama City, and this one is probably near the bottom of the heap.

Room Tip: One that doesnt smell like mold. It's a crap shoot.
See more room tips
  • Stayed: November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank adambena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Floribeth G, Gerente at Courtyard Panama at Multiplaza Mall, responded to this reviewResponded 6 January 2014

Good morning dear Guest

Thank you for share your comments.
Could you please let me know the details of the inconveniences you had with your billing.
Please contact me thru this email address. floribeth.gutierrez@r-hr.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 November 2013

I had to visit Panama for work in July, and stayed at the Courtyard in Multiplaza. I think is one of the most expensive Courtyards I have ever stayed, but it was worth every penny. Super conveniently located. good rooms, good service, all of it. It makes the business travel more comfortable. I think it was so good that it should be branded as Marriott! Highly recommended, just be prepared to pay top buck!

  • Stayed: July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank adrialvarez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Floribeth G, Gerente at Courtyard Panama at Multiplaza Mall, responded to this reviewResponded 4 December 2013

Dear Guest, thank you very much for your comments.
We will be happy to have you as a guest again in our hotel.
Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Panama City hotels
0.9 mi away
The Bristol Panama Hotel & SPA
The Bristol Panama Hotel & SPA
#7 of 116 in Panama City
844 reviews
0.4 mi away
Ramada Plaza Panama Punta Pacifica
1.1 mi away
DoubleTree By Hilton Panama City
Show Prices
Show Prices
Show Prices
0.7 mi away
Sheraton Grand Panama
Sheraton Grand Panama
#46 of 116 in Panama City
603 reviews
0.9 mi away
Panama Marriott Hotel
Panama Marriott Hotel
#14 of 116 in Panama City
1,173 reviews
1 mi away
Hyatt Place Panama City Downtown
Hyatt Place Panama City Downtown
#11 of 116 in Panama City
966 reviews
Show Prices
Show Prices
Show Prices

Been to Courtyard Panama at Multiplaza Mall? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Courtyard Panama at Multiplaza Mall

Address: Via Israel Avenue | Multiplaza Pacific Mall, Panama City, Panama
Region: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Panama City
#5 Family Hotel in Panama City
#10 Romantic Hotel in Panama City
#17 Luxury Hotel in Panama City
Price Range: £70 - £104 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Courtyard Panama at Multiplaza Mall 4*
Number of rooms: 248
Official Description (provided by the hotel):
Courtyard at Multiplaza Mall is the only hotel within Multiplaza complex. At Multiplaza Mall guests will find more than 350 venues such as department stores, boutiques, movie theaters, restaurants, coffee shops and the best nightlife in Panama. This hotel is located at the heart of the entertainment and business center of Panama City, next to Torre Las Americas corporate center and Punta Pacifica Hospital. Just a few minutes away from the hotel you will find Costa del Este Business Park and Tocumen Airport. Hotel amenities include room service, sushi bar, coffee shop, a fully equipped fitness center, outdoor pool and business center. Guests can enjoy a buffet or a la carte in our restaurant Pacific Grill which serves breakfast, lunch and dinner. All rooms feature 40" LCD TVs, free Wi-Fi internet with streaming speed access, sound proof windows, 300-thread count Egyptian cotton linen sheets and more. The Panama Canal, Causeway of Amador, Casco Antiguo and other attractions are at your fingertips when you stay with us. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, TripOnline SA, Ebookers, HotelQuickly, Evoline ltd, getaroom.com, Cancelon and 5viajes2012 S.L. so you can book your Courtyard Panama at Multiplaza Mall reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Courtyard Panama City
Panama City Courtyard
Courtyard Panama At Multiplaza Mall Panama City

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing