My family and I arrived at midnight, but knowing that our flight would arrive so late, we sent an e-mail a week before to confirm this with the hotel. Not only did we not get a response, but our room was not ready at midnight (10 hours after the normal check in!). My children were tired, since we had been traveling for 15 hours and we looked forward to sleep. The lady at the front desk made us wait for an hour and could not find an available room. She gave us the junior suite for the trouble, but there was only one bed and a tiny sofa bed so we did not fit. We waited for another hour while the extra bed arrived, only to be told ONE hour later (after we had unpacked) that they realized there were no spare beds. It was already 2 am so they gave us a second room which had a horrible moldy smell. Then, we changed rooms again the next day. That was three rooms in less than 12 hours. No apologies, nothing.
The last day my daughter noticed two small bugs but no one thought anything of it until after we left because my older daughter developed itchy bites. Yes, they were bug bites.
So overall, no I do not recommend this hotel.
- Official Description (provided by the hotel):
- Courtyard at Multiplaza Mall is the only hotel within Multiplaza complex. At Multiplaza Mall guests will find more than 350 venues such as department stores, boutiques, movie theaters, restaurants, coffee shops and the best nightlife in Panama. This hotel is located at the heart of the entertainment and business center of Panama City, next to Torre Las Americas corporate center and Punta Pacifica Hospital. Just a few minutes away from the hotel you will find Costa del Este Business Park and Tocumen Airport. Hotel amenities include room service, sushi bar, coffee shop, a fully equipped fitness center, outdoor pool and business center. Guests can enjoy a buffet or a la carte in our restaurant Pacific Grill which serves breakfast, lunch and dinner. All rooms feature 40" LCD TVs, free Wi-Fi internet with streaming speed access, sound proof windows, 300-thread count Egyptian cotton linen sheets and more. The Panama Canal, Causeway of Amador, Casco Antiguo and other attractions are at your fingertips when you stay with us. ... more less
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- Also Known As:
- Courtyard Panama City
- Panama City Courtyard
- Courtyard Panama At Multiplaza Mall Panama City