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“Intercontinental property in name only!” 1 of 5 bubbles
Review of Dreams Delight Playa Bonita Panama

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Dreams Delight Playa Bonita Panama
Ranked #40 of 116 Hotels in Panama City
Phoenix, Arizona
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Intercontinental property in name only!”
1 of 5 bubbles Reviewed 3 July 2014

Our family had the opportunity to stay at this resort with the expectation that it would be 3 nights and 4 days of rest and relaxation as you would expect from an Intercontinental property. In all fairness, the property is fantastic and it has everything that you would want with a spa, great pools, three restaurants and a beach front location. Regardless all this amenities the one thing this property lacked was good old fashion CUSTOMER SERVICE! There is really no substitute for this of most basic of ingredients for a good stay.

Don't expect to be pampered here. The following is a list of our issues:

1. No pool service. During the 3 days there at no point did any staff member came up to use and asked us if we needed anything or offered to get us drinks. If you wanted anything you needed to walk up to the bar and get it yourself. What a missed opportunity not only to make things special for the guest, but also for missed revenue for the hotel.
2. Poor bar service. Since no drink service was provided at the pool I approached the pool bartender to order some drinks for my family. She then proceeded to mentioned that she had already cleaned the bar and she was in the process to closing down for the day a full 30 minutes before closing time. I had to push to get her to fix us some drinks and get passed her inconvenience.
3. Birds eat off the buffet. Wild birds were allowed to eat off the buffet and when mentioned this to the restaurant manager he did not apologized for the incident and furthermore was put out that we brought this to his attention.
4. Restaurant does not allow children. This property has 3 restaurants, however beware that one of these has a dress code and does not allow children. This point was not mentioned anywhere in their website, a point that would have been good for us to know. Also one of the restaurants was closed for repairs and and the only restaurant in the property open for lunch, during the hottest part of the day, was the out door restaurant.
5. Friendliness needs to be reviewed here. The overall feeling from the staff is that they are doing the bare minimal work needed to accomplished their jobs. Being friendly and project joy and a smile is just extra for them.
6. Discrepancies in the bill. To top things off, when it was time to check out we're presented only 1 page of our 2 page bill and several discrepancies were found that required my wife to spend about 15-20 minutes of the unpleasant task of ironing this out.

These are just some of the main complaints that we had with this property, there are more but in the interest of time and space we don't want to beat a dead horse.

Needless to say I was very sadden and disappointed that as a panamanian living abroad I got this sub-par level of service from my home country. All future guest be ware this is an Intercontinental property in name only.

Room Tip: Don't expect good service here.
See more room tips
  • Stayed July 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank Juan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IPB Guest R, Guest Relations Manager at Dreams Delight Playa Bonita Panama, responded to this review, 5 July 2014
Dear Juan P, Greetings from InterContinental Playa Bonita in Panama, We would like to thank you for taking your time and share your comments, we have taken notes of your pleasant recommendations.
We are really sorry for not meeting your expectations; comments such as yours allow us to take an honest look at our operations and make necessary improvements. I´ll share these comments with the staff to take corrective actions in the areas that you mention.
We will be very please if you allow us to serve you once again in the near future and we´ll show you and your family our improvements. Best regards. PL
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,294 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (267)
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English first
Torrington,Ct.
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 29 June 2014

Ever thing at the hotel was wright on . room , food , grounds , staff .
ocean swimming was the only thing that was not up to par.
power boats where not available . but there was plenty to do to make the stay great..
one of the nicest hotels we stayed at...

Room Tip: second to last section of rooms best.
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  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Tobbie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IPB Guest R, Guest Relations Manager at Dreams Delight Playa Bonita Panama, responded to this review, 3 July 2014
Dear Tobbie, Thanks for chose InterContinental Playa Bonita Resort and Spa. we appreciate you are taking the time for written this positive review! We are glad you enjoyed our Resort and services.
Looking forward to welcome you again soon! Best regards, PL.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Panama City, Panama
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed 7 June 2014 via mobile

Only choice for the buffet was panamanian food. Background music was panamanian. Pool was ok. Service and confort was ok. Nothing to do at night. Just drink at the bar. Not very good taste after all. Needs to improve the choice of food to offer

Stayed June 2014, travelled as a couple
Helpful?
5 Thank Gabriel P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IPB Guest R, Guest Relations Manager at Dreams Delight Playa Bonita Panama, responded to this review, 8 June 2014
Dear Gabriel P, We appreciate that you are taking the time to share your experience. Your opinion is very important for us. Sorry if we didn't fulfill with your expectation. Every night for dinner, we offer thematic menus. For your comment, you visited us while we offered Panamanian buffet .
We hope to see you back and have the opportunity to serve you once again. Best regards, PL
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 3 June 2014

I stayed at this property for a conference in May. Although the location was a bit far form the city (25 minutes by car), the hotel had a private beach access. The infiniti pool was right in front of the beach allowing guests to relax by the pool and enjoy the breathtaking ocean view. The gym was quite nice with up-to-date equipment and also a beautiful view of the ocean.

The staff was extremely kind and courteous. They had a very positive attitude and made sure you were well taken care off. One concierge in particular was extremely friendly, resourceful and professional (her name is Yakelin). If you need suggestions on what to see and how to best arrive there, she is the one to talk to.

I highly recommend staying at the Intercontinental at Playa Bonita if you want to a elegant beach-front property with stellar service and spectacular ocean views.

  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Patirck Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IPB Guest R, Guest Relations Manager at Dreams Delight Playa Bonita Panama, responded to this review, 5 June 2014
Dear Patirck Y, Thanks for choose InterContinental Playa Bonita Resort and Spa, we appreciate you are taking the time for written this review.
We are glad to know that Yakelin helped you on making your stay more pleasant, also that you enjoyed our services, facilities and beautiful views. We hope to see you back and have the opportunity to serve you once again. Greetings from Panama. PL
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Panama City, Panama
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 27 May 2014

Bought the all inclusive package from Saturday May 24th to Monday May 26th and it was a total scam. The price included all national drinks and all food in 3 restaurants. Well as it turns out they only had 1 restaurant available which was in the beach area, they only had 1 kind of beer available(although the country has 3 different national beers) the service in general was horrible. When I asked why they only had the beach restaurant available they said it was at the discretion same food they had for lunch was for dinner, french fries , fried chicken and fajitas. In addition in the evenings there was no entertainment. I felt totally scammed and cheated out of my money and I would never recommend this to anyone. We checked out early on Sunday night and the front desk staff asked me why I was leaving early and I told them the reason why. They called the front desk manager and he spoke to me and apologized for the inconvenience. They did not charge us a $10.00 consumption which we had at one of the bars…

Room Tip: Rooms are very comfortable and spacious. All rooms have views of the ocean
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  • Stayed May 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
6 Thank SGLPanama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IPB Guest R, Guest Relations Manager at Dreams Delight Playa Bonita Panama, responded to this review, 30 May 2014
Dear SGLPanama we appreciate you have taken your time to share your comments with us. These are very important to constantly improve our standards of service quality.
We will take into consideration your review to take corrective actions in the areas that you mention. We do apologize for don´t filling your expectations.
Looking forward to seeing you again! And give us the opportunity to show you our improvements. Best Regards from InterContinental Playa Bonita Resort and Spa Panama, PL
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 14 May 2014

Every room has a view of the water, they have times when there are no activities (for sleep). Great amounts of food, breakfasts are amazing, the coffee...the coffee is so fresh and perfect.
Sun down has great views and the pools are kept in great condition.
And drinks? Whenever you want!!

  • Stayed February 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Kyle R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IPB Guest R, Guest Relations Manager at Dreams Delight Playa Bonita Panama, responded to this review, 17 May 2014
Dear Kyle R, Greetings from InterContinental Playa Bonita Resort and Spa. Firstly thank you for sharing your experience of your recent stay with us. Your opinion is very important to us and it helps us to improve our services. Very happy you enjoyed an amazing breakfasts and our fresh coffee.
We are looking forward to welcome you again in the future. Warm regards, PL
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Courtice, Canada
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 30 April 2014 via mobile

I would like to start off by saying I highly recommend this hotel

My wife, 6 month old daughter and I, traveled to Panama as a group of 13 in January for a week. Our ages ranged from 6 months to 60 years and everyone of us thoroughly enjoyed our stay. The hotel was extreme clean, the staff was remarkably friendly and the food was amazing.

Facility-this resort style hotel was only 35min from the airport and as mentioned above the facility was very clean. Both the Indoor and outdoor buffet areas were spotless, and windows cleaned what seemed like hourly. Our room was above satisfactory, and the view of the ocean from the 5th floor is breath taking. Being able to watch the big ships as they wait in line to pass through the canal made for a beautiful backdrop day and night. Furthermore the little amenities in the room like slippers and robes goes a long way with making the rooms that much more cozy. Our bed was comfortable and clean, no signs of bed bugs, ignore other posts about bed bugs, it's sand fleas from the beach, ( more on beach in later section.)

Pool- Pools were very clean and not over chlorinated. The main pool is divided into 2 sections that are separated by a small wall under a bridge. The one section is the infinity pool and the other is the swim up pool bar. I'm not sure why they have done this but you gotta get out of one to get in the other. (Ironically, Panamanians, with help from others figured out how to attach 2 oceans but they can't figure out how to attach 2 pools????) Anyway there's two pool for kids to swim in, 1 is attached to the main pool so parents can be either in a foot of water or four feet if they choose. (Theres a small waterfall divider that seperates kids pool to main, see pictures) It's pretty well designed for a family however watch out for stray water volleyball hits as it can get close to the kids area. The adults only area/pool looked nice and comfortable but we never made it over there, the main pool was more then enough for us. Lots of seating is available but can get a little busy on weekends.

Beach- I would have to say that the only set back about the hotel is the beach and ocean floor. Beach is average but the ocean floor is mostly edgy volcanic rock. For anyone that has not travelled central america the beach is a typical beach, slightly rocky and glittered with sea shells. It's not as beautiful as the Cuban beaches or even the Dominican beaches, I would say its very average for a Central American beach. If you are going solely to sit on the beach be fair warned its not white sandy beaches. Like I said the pool area is very spacious and comfortable, besides the ocean doesn't have a swim up bar. The beach does look nice, we spent only an hour or two on it all trip due to other posts about sand fleas. We were not interested n finding out if the other posts were true about the sand fleas so we spent almost all our time poolside, we did however get a few bites from the hour we were on it.

Activities- the golf is a neat touch, we set up a mini tournament consisting of chipping, putting and driveing for our group. It Was a good way to kill a few hours. Downfall here is that the only have 3 irons and all are righthanded #7's. It made it easy to choose your club. We used the kayaks, giant chess board, beach volleyball, pool vollyball, beach soccer, pool table and the ping pong table, all were in great condition. I didn't use the gym but my brother did say it was very modern, lots of selection and it's location was amazing. He was able to look out the floor to ceiling glass windows and have an ocean view workout and run.

Night entertainment was good, we watched 2 shows and participated in karaoke night. Shows were entertaining and well choreographed. Karaoke was fun however the only one that carry a tune was the young lady running it.

Staff- staff was amazing, we had a great time primarily because of the staff. From the very begining when I emailed Victor about a crib for my daughter and other things that you can't bring with you for a small child the staff was extremely helpful. FYI a few tips goes along way when recognizing the hard work there doing and you can tell they go the extra mile for those that recogize thier hard work. example:I don't think i needed to order a single refill because the staff already had my glass replenished before I needed to say a word. Special thanks to...... Assitant GM Victor, Jose in the bar, Norielis and Zanchielo pool side, Louis Carlos from the animacian crew.

Tours- This has nothing to do with the hotel but I feel it should addressed for future tour seekers. We ended up doing a tour through sunwing that is run by aventuras 2000 tours. We did the canal boat tour for $100.00. This trip has the ability to be a good trip but it is so unorganized it wrecked the hole day. First off we were told we would be picked up at 10:00 am, the bus didn't get there till 10:45. By 11:30 we had arrived at our boat dock only to be told that they are not ready for use to board they are preparing the food and drink. After another 30-45 min people started to get impatient and wanted to get off the buses to use the washroom take pictures, stretch etc. The only bathrooms available were on the ship, so people started boarding to use the facilities. After using the facilities people started getting cozy and finding seats on the boat, assuming that we would be leaving shortly. Roughly 15 min later boarding this boat were told this wasn't our boat and we had to get off! "Our boat would be there in 15 min". Everyone filed off the boat and back to the main loading area in disbelief that the tour was this unorganized. Eventually our boat arrived but this was after roughly an hour and a half of being screwed around. As you can imagine, at this point there is such a sour taste in your mouth that what shoulda been a great trip was only ok. This is 2.5-3 hours we coulda been pool side enjoying the day stress free not having smoke blown up our ( you know what's).

Ending on a positive note, this hotel was in a great location and was very well run. Hats off to Intercontinental Playa Bonita management and staff

Thanks for all the beautiful memories.

Regards
Happy group

Stayed January 2014
Helpful?
5 Thank MrAustin1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IPB Guest R, Guest Relations Manager at Dreams Delight Playa Bonita Panama, responded to this review, 3 May 2014
Dear ShaneA, Thanks for sharing your experiences of your recent stay at InterContinental Playa Bonita Resort and Spa in Panama.
It is our pleasure to know you had a memorable stay and unique experiences on our property. We are pleased that our efforts to create memorable experiences are paying off.
On behalf of all the staff thank you for having stayed with us and give us the opportunity to serve you, we are pleased that you enjoyed the views from your room, our facilities and services in general.
We appreciate your feedback and special recognition to Assitant GM Victor, Jose in the bar, Norielis and Zanchielo pool side, Louis Carlos for helped you on making your stay more pleasant
We hope soon to give us another opportunity to welcome you and your family back to your new home in Panama. Best Regards, PL
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Dreams Delight Playa Bonita Panama

Property: Dreams Delight Playa Bonita Panama
Address: Road to Veracruz km 7 | Arraijan District, Panama City, Panama (Formerly Secrets Playa Bonita Panama)
Phone Number:
Region: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Romantic Hotel in Panama City
#15 Spa Hotel in Panama City
#23 Luxury Hotel in Panama City
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Dreams Delight Playa Bonita Panama 4*
Number of rooms: 307
Official Description (provided by the hotel):
In the unique destination of Panama, guests can experience beaches, rainforest, mountains and city—all from Dreams Delight Playa Bonita Panama. Located on Playa Bonita, the closest beach to Panama City and literally meaning "beautiful beach," Dreams Delight Playa Bonita Panama is perfect for special romantic getaways and memorable family vacations. 11 seaside towers offer 307 luxurious guest rooms and suites with jungle walkways and stunning views. Gourmet a la carte restaurants, bars and lounges are all included our Defined Delights™* vacation concept—where all your vacation essentials are included. Nearby, guests can visit the Panama Canal, Panama City's colonial district, designated a UNESCO World Heritage Site or the largest mall in the Americas. Everyone has their own idea of a Dream vacation, and it can all be found at Dreams Delight Playa Bonita Panama. ... more   less 
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Also Known As:
Intercontinental Playa Bonita Hotel Panama City
Intercontinental Panama City
Intercontinental Playa Bonita Resort
Playa Bonita Panama
Dreams Delight Playa Bonita Panama Panama City

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