I'm not sure where to begin, check in was great the woman seemed to be in distress but that didn't interfere with her customer service. Later she was unable to change a 100 dollar bill which I found unusual. The room was nice at first glance, but I noticed a water spot on the drywall by the air conditioner. It has mold on it. My entire family now have sinus infections due to mold spores. The A/C unit dripped water, the floor is soaked around the unit, can't even imagine what grows there. My comforter had burn marks I took it back but the quality control here is deplorable. While going downstairs to change my blanket for an unburned one I was crowded by two men who had an open beer with him, he and his friend were very drunk, I was terribly uncomfortable. Returning to my room I found that my safety lock doesn't work. The door has settled and is off kilter not allowing the lock to meet the whole made for it. This made me nervous because the drunk men are on my floor. I called down to the front desk and I got their voicemail, they did not return my call. My friends who recommended this place said it was built only a year ago, seems like it was either built poorly or maintaining this investment is not a priority of the management. Sleep wasn't possible between the constant drip of the AC unit, car alarms, and drunks on my floor I fear I did not get the sleep I so desperately needed and thought I would get here. The next morning I was informed that the managers were not available and wouldn't be available until Wednesday, my stay was Friday-Sunday. They switched me rooms but that door didn't lock either. I checked out on Saturday. I never talked to the manager but he finally authorized my refund on Thursday. It was a nightmare check your room thoroughly and if it isn't good leave within an hour of checkin or you'll have to call corporate and file many complaints and the refund will take several weeks. I couldn't go to another hotel for this very reason.
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