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Reviewed 23 December 2016 via mobile

Beautiful, new hotel. Excellent customer service. Richard went above and beyond his job expectations to accommodate me in a comfortable room and to make me feel like a valued customer. Cheers to great customer service ! I'll be back on a future business trip and will stay with y'all again.

Date of stay: December 2016
Trip type: Travelled on business
Thank jasonmM4706XZ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 August 2016 via mobile

Over-all the place is not terrible. The hotel is going for a resurfacing but needs a extensive face lift. The lobby has new modern furniture, but the elevators and hallways are shabby, not chic. The mattress are low end and the air conditioning was off in the room. The room smelled stale but after the filtration was turned on it was bearable. We checked in late and left early. The price was a little expensive for the hotel but we were glad for a bed.

Date of stay: August 2016
Trip type: Travelled with family
1  Thank Chrisnock
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Walterene L, General Manager at Holiday Inn Express & Suites Alexandria, an IHG Hotel, responded to this reviewResponded 10 August 2016

Thank you for taking time to comment on your stay. We do apologize about our renovation going on. We do hope you will stop by and see our total renovation on your next trip to Alexandria.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2016 via mobile

I stayed here for ten days in early June. Yes, it was under construction, I get that. I was on one of the floors that was completed and it was disgusting. I stay in a LOT of Holiday Inns. I'm platinum and will continue to stay in Holiday Inns. This one was by far the worst. It wasn't even that old. Simply dirty, unsupervised, and no effort put into keeping it up to Holiday inn standards. There were stains on the floor of the elevator lobby that I passed day after day. My room seemed to never be vacuumed, dusted or cleaned. The worst holiday inn I've been in yet, and I've been in a lot of them, worldwide.

Date of stay: June 2016
Trip type: Travelled on business
1  Thank willchelle
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Walterene L, General Manager at Holiday Inn Express & Suites Alexandria, an IHG Hotel, responded to this reviewResponded 6 July 2016

I do apologize for the issues mentioned in you comments. I have spoken with all employees and let them read them. We are working to make sure that these things do not occur again.

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Reviewed 13 March 2016

Clean and comfortable all the way around. Excellent beds. Breakfast included turkey sausage, which was a pleasant surprise for this person who does not eat pork. Updated furniture. This hotel does not have a restaurant or bar, but both are within easy driving distance, and the staff is friendly and helpful with directions and recommendations. In fact, they seem to have an agreement with Cajun Landing Restaurant - which will give you a free desert if you mention you were referred by this hotel.

Room tip: Top floor is quieter. Elevator is somewhat slow.
Date of stay: March 2016
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank ArtGlassEnsembles
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Walterene L, General Manager at Holiday Inn Express & Suites Alexandria, an IHG Hotel, responded to this reviewResponded 14 March 2016

Thank you very much for your comments on your stay. We are always so happy to hear that your stay was enjoyable. We do hope to see you on your next trip to Alexandria.

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Reviewed 18 February 2016

Stayed one night on our way to New Orleans. The receptionist, Liza was very friendly. Rooms were clean and bed was comfortable. Breakfast was good. Hotel was conveniently located near restaurants. Only concern was the bathroom had mold or mildew in the shower area and the water drains slowly in the shower.

Date of stay: February 2016
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank dgnr77
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Walterene L, General Manager at Holiday Inn Express & Suites Alexandria, an IHG Hotel, responded to this reviewResponded 19 April 2016

Thank you for commenting on your stay with us. I do hope on your next trip to Alexandria you will give us another try.

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