My wife and I stay at Residence Inns whenever we can. They are clean, comfortable, and enjoyable properties. We have stayed at the Residence Inn in Auburn on 2 occasions. Last year, we had a wonderful experience. This year, we stayed for 4 nights and our experience was not the same. What it boils down to is service. We found the staff a bit unfriendly to say the least. One evening, when we arrived back from a day in Portland, we found that our room had not been serviced. The bed wasn't made and the towels were not replaced. This wasn't a big deal for us, mistakes happen. When we called the front desk I told the clerk that we didn't need the bed made, all we would need would be a fresh supply of towels. The lady on the phone was abrupt and told me that she would report this the next day. I told her that we didn't want to make a big deal about this; all we wanted were some towels. She said that she would have some sent up. Later that evening this same person arrived with 2 towels. This was fine, but we asked if we could also have a few washcloths. In a terse tone she said that washcloths were not requested.
The property is great - mostly because all Residence Inns tend to be great. For me, service is everything. Being pleasant is everything. I don't think that some of the people who work in this hotel are happy with their jobs. Even the man in charge of breakfast was abrupt and at times a bit frustrated with what he was doing.
We will always opt for Residence Inns, however, in the future; we will bypass Auburn in favour of Portland. Service and friendly staff are almost as important to us as cleanliness and comfort.
- Official Description (provided by the hotel):
- Residence Inn by Marriott Auburn, in Auburn, ME, is a 100-suite hotel offering all-suite accommodations ranging from studios to 1-bedroom and 2-bedroom suites. Our Auburn extended-stay hotel's specialty is hosting business and leisure travelers for long-term stays, but we are perfect for short visits to Auburn. All stays include complimentary breakfast buffet courtesy of our Gate House. Also, we invite you to enjoy a complimentary dinner available on Mondays, Tuesdays, and Wednesdays. Our indoor pool area is open daily from 6am to 11pm. An outdoor barbecue and fire pit are also available. Meeting space on the property if perfect if you're thinking of having a meeting or a social gathering. Residence Inn by Marriott Auburn is surrounded by local shopping and restaurants... many within walking distance. When you're considering a stay in the Lewiston/Auburn area... think of Residence Inn by Marriott Auburn! ... more less
- Reservation Options:
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- Also Known As:
- Residence Inn Auburn Hotel Auburn