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“Thin noisy plywood floors”

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Residence Inn by Marriott Auburn
Ranked #3 of 5 Hotels in Auburn
Springfield, MA
Level 3 Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Thin noisy plywood floors”
Reviewed 9 May 2014 via mobile

Unless you are on the 4th (top) floor, you will hear guests walking across the floor above you. The vibration is even felt horizontally from rooms beside you.
If your bed vibrating all night doesn't bother you, then this is a beautiful hotel.
Why would Marriott spend so much constructing a building, whose purpose is for guests is "to stop in and get a good nights sleep" and they have no better soundproofing than a typical residential house?
Foolish management decision. Marriott management should be forced to (try to) sleep in the rooms they designed, for their punishment.
I have had to ensure this issue at several high end Marriotts lately.


Stayed May 2014, travelled on business
Helpful?
3 Thank RobiLong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg M, General Manager at Residence Inn by Marriott Auburn, responded to this review, 21 May 2014
RobiLong - thank you for your feedback regarding the level of noise you experienced in your guest room. I have passed it on to the lodging development team for review. I am sorry to hear that we could not relocate you to a quieter room during your stay. Please let us know if you have future plans to stay with us in Auburn.
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245 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • German first
  • Any
English first
Hartford, Connecticut
Level 4 Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 2 May 2014 via mobile

Do not stay here!!!! Dirty tubs, pubic hair in bed, Tried to rooms both rooms dirty. Soap and shampoo stuck on tub floor, tooth paste dripping down the cabinets. Unacceptable! Spent two hours on the phone with customer service, we left the room and left the hotel and the customer service said we left the hotel and there is nothing they can do other then switch us to another room. How many rooms do we have to try to get a clean one!!!!!!! Customer service sucks! Never staying with merriot again or any of thier chains! Hilton hotels would never give me an issue! They actually guarantee thier rooms clean!

Stayed May 2014, travelled as a couple
Helpful?
4 Thank ash2929
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg M, General Manager at Residence Inn by Marriott Auburn, responded to this review, 21 May 2014
Thank you for your feedback regarding your unsatisfactory experience at the hotel. I am sorry that we were unable to accommodate you and that our product was not up to the standards you expect at a Marriott property. We will review and address the areas of concern that you highlighted in your review.
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Shapleigh, Maine
Level 6 Contributor
358 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed 2 May 2014

Great staff at the Auburn Residence Inn, always helpful and very friendly. They offer great suite rooms so you are very comfortable relaxing in your room. The pool area is very clean and I have seen staff testing the water numerous times during our stays. The breakfast staff is super at keeping the food filled and even ask questions if you need anything. They offer waffles which many other hotels do, but they offer blueberries, strawberries, whipped cream and other options that most don't. Good breakfast value included in your room price.

Room Tip: It is a quite area so I do not think it matters.
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  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MEShapleigh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg M, General Manager at Residence Inn by Marriott Auburn, responded to this review, 21 May 2014
Thank you for the review, PGShapleigh. We're glad to hear your enjoyed the property.
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Windsor, Maine
Level 6 Contributor
183 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 26 April 2014

We stayed for a FIRST robotics competition. The hotel was full of other people for the same competition, however, inside the room was quiet and peaceful. The pool area was large and very clean. Indeed, the whole property was clean, well kept, and up-to-date. We appreciated having the siting area and kitchen which allowed us to stretch out and really relax in the evening.

Room Tip: The two bedroom rooms have two bathrooms - handy if you are traveling with more than two people.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank momoboys_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg M, General Manager at Residence Inn by Marriott Auburn, responded to this review, 21 May 2014
momoboys_12, thank you for the review! We hope to have the Robotics teams back next year!
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Nova Scotia
Level 5 Contributor
79 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 15 April 2014

It's about 12 minutes off I-95 but it's worth the extra drive. The rates are reasonable for what you get (large rooms) and the property is very nice. The pool is larger than most hotel pools and there's a hot-tub also. Internet was very fast - 10 Mbps. Breakfast included the usual items, plus a waffle-maker with berry toppings. Mall & big-box stores within walking distance.

Room Tip: The two-bedroom suite also has two bathrooms and is a great value - about the same price as you'...
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CBM_20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg M, General Manager at Residence Inn by Marriott Auburn, responded to this review, 21 May 2014
Thank you for the review, CMB_20. Our complimentary high speed internet is even faster now with better coverage thanks to an upgrade we completed in May.
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DC Metro Area
Level 5 Contributor
36 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 26 March 2014

We were here for the NCAA Division III Hockey Tournament and reserved a 2-bedroom suite. The rooms were spacious and clean. We had two bathrooms and a large kitchen and sitting area. I've rented apartments that were smaller!

The wifi worked great; The gym had adequate equipment and weights (two treadmills, one elliptical, one stationary bike, set of barbells).

The free breakfasts were nice, something for everyone. Make-your-own-waffles, ham, scrambled eggs, yogurts (organic and non), bananas, chopped cantaloupe, bagels, bread. Coffee, teas, orange and apple juice.

It's conveniently situated in a new shopping area with several restaurants within walking distance (Ruby Tuesday's, Buffalo Wing Factory, TGI Friday's, Panera Bread, etc) and stores such as Walmart.

We had a door jam issue and they fixed it immediately, made it like new. We never heard anyone in the rooms near us.

-Highly recommend.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DragaMoreta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fredericton, NB
Level 4 Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 26 February 2014

My wife and I stay at Residence Inns whenever we can. They are clean, comfortable, and enjoyable properties. We have stayed at the Residence Inn in Auburn on 2 occasions. Last year, we had a wonderful experience. This year, we stayed for 4 nights and our experience was not the same. What it boils down to is service. We found the staff a bit unfriendly to say the least. One evening, when we arrived back from a day in Portland, we found that our room had not been serviced. The bed wasn't made and the towels were not replaced. This wasn't a big deal for us, mistakes happen. When we called the front desk I told the clerk that we didn't need the bed made, all we would need would be a fresh supply of towels. The lady on the phone was abrupt and told me that she would report this the next day. I told her that we didn't want to make a big deal about this; all we wanted were some towels. She said that she would have some sent up. Later that evening this same person arrived with 2 towels. This was fine, but we asked if we could also have a few washcloths. In a terse tone she said that washcloths were not requested.

The property is great - mostly because all Residence Inns tend to be great. For me, service is everything. Being pleasant is everything. I don't think that some of the people who work in this hotel are happy with their jobs. Even the man in charge of breakfast was abrupt and at times a bit frustrated with what he was doing.

We will always opt for Residence Inns, however, in the future; we will bypass Auburn in favour of Portland. Service and friendly staff are almost as important to us as cleanliness and comfort.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 3003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Residence Inn by Marriott Auburn

Property: Residence Inn by Marriott Auburn
Address: 670 Turner St, Auburn, ME 04210-5254
Region: United States > Maine > Auburn
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 5 Hotels in Auburn
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Residence Inn by Marriott Auburn 3*
Number of rooms: 100
Official Description (provided by the hotel):
Residence Inn by Marriott Auburn, in Auburn, ME, is a 100-suite hotel offering all-suite accommodations ranging from studios to 1-bedroom and 2-bedroom suites. Our Auburn extended-stay hotel's specialty is hosting business and leisure travelers for long-term stays, but we are perfect for short visits to Auburn. All stays include complimentary breakfast buffet courtesy of our Gate House. Also, we invite you to enjoy a complimentary dinner available on Mondays, Tuesdays, and Wednesdays. Our indoor pool area is open daily from 6am to 11pm. An outdoor barbecue and fire pit are also available. Meeting space on the property if perfect if you're thinking of having a meeting or a social gathering. Residence Inn by Marriott Auburn is surrounded by local shopping and restaurants... many within walking distance. When you're considering a stay in the Lewiston/Auburn area... think of Residence Inn by Marriott Auburn! ... more   less 
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Also Known As:
Residence Inn Auburn Hotel Auburn

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