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“Excellent Property, Fabulous Staff”

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Hilton Garden Inn Auburn Riverwatch
Ranked #1 of 5 Hotels in Auburn
Certificate of Excellence
Dartmouth, Nova Scotia
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent Property, Fabulous Staff”
Reviewed 8 August 2014

A great weekend away for us and the property was perfect. The rooms were spotless, very comfortable bed, 5 Star all the way, the hallways appears to have brand new carpet, complimentary HOT cookies and great coffee in the lobby . Nice walk along the river boardwalk. Very close and convenient to a lot. It was just a great weekend

  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank artisianswindow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIAuburnJD, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this review, 9 August 2014
Dear artisianswindow,

Thank you, thank you, thank you for giving us a perfect score!! We are overjoyed to hear that you had such a wonderful experience at our facility. We appreciate your feedback on the cleanliness of your guest room and the convenient location we offer. Thank you for choosing our hotel for your accommodations while you visited the Lewiston-Auburn area. We hope to see you again in the near future!

Sincerely,
Jessica Donovan
207-784-4433
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657 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (101)
Date | Rating
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  • French first
  • German first
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  • Portuguese first
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  • Any
English first
north smithfield ri, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 August 2014

We have sayed on severl occassions at this hotel and have always found it to be clean comfortable and relaxing if possible I recomend the top floor with the window facing the rivers beautiful views.This hotel never diasappoints

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Rachel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIAuburnJD, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this review, 5 August 2014
Dear Rachel C.,

We appreciate you taking the time to post a review about your recent stay with us. The biggest compliment we can receive from our guests is that they are willing to come back as well as recommend us to others. Thank you so much for your loyalty to our hotel. I'm happy to hear that you are able to relax while visiting our hotel, and I would have to agree with you- the view of the falls are amazing! We look forward to seeing you again in the near future.

Sincerely,
Jessica Dononvan
207-784-4433
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auburn ME, United States
1 review
Reviewed 2 August 2014

Stayed here for two nights to visit by kids in camp. Was a 20 min drive to camp. Hotel was quiet and clean. Close by to eateries and shopping. Was packed this weekend yet I felt like I had space to move around. Very nice walk around the river.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Marla S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIAuburnJD, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this review, 5 August 2014
Dear Marla S.,

Another year has come and gone, where does the time go!? We truly look forward to camper's weekend each year. The hustle and bustle of families coming and going while spending time with one another is something we feel lucky to be a part of! Thank you for choosing to stay at our hotel during this special time. We are happy to hear that you enjoyed your accommodations and we hope to see you again soon.

Sincerely,
Jessica Donovan
207-784-4433
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 August 2014

This hotel was fabulous! Staff was courtesy and helpful. Rooms were immaculately clean. Fresh coffee in AM is great and cookies in the afternoon were a plus. I would highly recommend the Hilton Garden.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank 434cynthiaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIAuburnJD, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this review, 2 August 2014
Dear 434cynthiaf,

Thank you for the perfect score!! Nothing makes us happier than knowing our guests are happy. We are so glad to hear you enjoyed your stay. Thank you for sharing this with fellow travelers as well. We look forward to your return in the future and hope you choose to stay at the Hilton family of hotels wherever your travels may bring you!

Hospitably yours,
Jessica Donovan
207-784-4433
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nashua, United States
1 review
Reviewed 31 July 2014

The customer service was excellent! Thank you Adam! Room was not luxurious but seemed new, very clean, and well equipped with everything we needed. Parking could be a problem. We had to wait a few minutes for a spot to open up when returning from a movie at 11:00pm. Didn't have a chance to use the dinning room but did enjoy the decanter of cold lemon water and compimentary pastries offered in the lobby. Happy to stay there again next time we're out that way...

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Kyla W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIAuburnJD, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this review, 2 August 2014
Dear Kyla W.,

Thank you for your wonderful review! We are so happy to hear you found the accommodations to be clean and well-furnished. The aknowledgement you gave to our guest service agent, Adam, will be shared with him and his colleagues. He truly cares about our guests and will always go above and beyond to exceed expectations. We are very fortunate to have him on our team! Thank you again for staying with us and we look forward to your return visit in the future.

Sincerely,
Jessica Donovan
207-784-4433
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
livingston, United States
1 review
Reviewed 30 July 2014

I am a HHonor member, so I always stay in Hilton hotel. This hotel is not only at high rate, but also does not include breakfast. also the AC unit in a room made really loud noise, I could not sleep in a whole night.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Cindy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIAuburnJD, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this review, 2 August 2014
Dear Cindy T.,

Thank you for taking the time to share your feedback with us through TripAdvisor. We appreciate your status as an Hhonors member and apologize for any discomfort you experienced during your visit. Thank you for sharing your concern regarding the exclusion of breakfast. We do offer a bed and breakfast package for those guests who would prefer to have breakfast included and I sincerely apologize if this was not offered to you upon booking your reservation. We appreciate your loyalty to our family of hotels at Hilton, and promise to ensure your satisfaction each and every time you visit. Please don't hesitate to reach out to me directly to further discuss your experience. We hope you will give us another opportunity to better demonstrate the complete quality stay you expect and deserve.

Sincerely,
Jessica Donovan
207-784-4433
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Old Greenwich, Connecticut
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 July 2014

This hotel charged us $350+ per night because our stay happened to coincide with other events in the area that night. They offered us no cancellation option and then when we arrived we had no internet nor could anyone help us to connect. We were told they would have someone contact us but no one ever did. Top dollar for the stay and an inability to get any work done!

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jackie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIAuburnJD, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this review, 31 July 2014
Dear Jackie S.,

Please accept my sincerest apologies regarding the internet connectivity complications you experienced during your visit. I apologize that we were unable to get your computer connected to the internet. Prior to this we had not experienced any situations where guests were unable to connect, and I understand you were able to eventually adjust the settings on your computer to gain access. However, the process in which it took to make this happen is not typical of our response and I appreciate you bringing this to our attention.

I understand you were looking to cancel your non-refundable reservation prior to your arrival. I apologize we were not able to accommodate this for you. Typically our cancellation policy is very lenient; however for specific dates throughout the year we do require a non-refundable deposit to secure a reservation upon booking. I know you’ve stayed with us multiple times in the past and we strive to make each guest’s stay pleasant and comfortable every time they visit. I hope you will consider giving us another opportunity in the near future to provide you with the service you’ve come to expect and appreciate from us.

If I can be of further assistance please don’t hesitate to contact me direct at 207-784-4433.

Sincerely,
Jessica Donovan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Auburn Riverwatch

Property: Hilton Garden Inn Auburn Riverwatch
Address: 14 Great Falls Plz, Auburn, ME 04210-5915
Phone Number:
Region: United States > Maine > Auburn
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Auburn
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Auburn Riverwatch 3*
Number of rooms: 138
Reservation Options:
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Also Known As:
Hilton Garden Inn Auburn Riverwatch Hotel Auburn
Hilton Auburn
Auburn Hilton

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