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“Visiting Colleges”

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Hilton Garden Inn Auburn Riverwatch
Ranked #1 of 5 Hotels in Auburn
Certificate of Excellence
Boston, United States
1 review
“Visiting Colleges”
Reviewed 20 August 2014

the location was ideal for us, hotel was near falls, convenient parking, very spacious room and bathroom, tastefully decorated, room and bathroom wear clean, the staff was helpful. The only negative was the super noisy AC system.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Corinne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIAuburnJD, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this review, 22 August 2014
Dear Corinne S.,

We can't thank you enough for the perfect score you have given us!! We are so happy to hear that you enjoyed your stay. I sincerely apologize for the noise you experienced with the AC unit in your guest room. We have just recently noticed an increase in responses regarding noisy AC units in a few of our rooms so our engineering department is proactively monitoring this closely. We appreciate your feedback as we strive to ensure each guest has a comfortable stay with us! Thank you for taking part in helping us offer the best accommodations possible for all our guests.

Sincerely,
Jessica Donovan
207-784-4433
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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638 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (100)
Date | Rating
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Washington DC, District of Columbia
Level Contributor
139 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed 19 August 2014

Friendly staff and a nice lobster roll special for dinner Close to river and easy access to bridge to Lewiston. A bit over-priced for place and property. AC worked well if a bit noisy, kept room cool. Would stay here again for casual visit or business.

  • Stayed August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank mlahm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIAuburnJD, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this review, 22 August 2014
Dear mlahm,

Thank you for choosing to stay at the Hilton Garden Inn Auburn Riverwatch while visiting Bates College. Bates has a great facility and we love having visiting guests stay with us! We appreciate your feedback regarding the rates and can assure you we are very competitive within our market. We strive to offer the best value for price which seems to be where we exceed when compared to some competitors. However, this feedback is very much appreciated as we work to set rates for next year! Thank you again for taking the time to share your comments with us and fellow travelers. Please don't hesitate to contact me direct the next time you find yourself in need of accommodations in the Lewiston-Auburn area!

Best regards,
Jessica Donovan
207-784-4433
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Lewiston, United States
1 review
Reviewed 19 August 2014

Great hotel, clean rooms, comfortable. Awesome views of the river and balloonfest. Breakfast was great. Have stayed a few times and always happy. Looking forward to staying next year with Family and friends

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jennifer H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIAuburnJD, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this review, 22 August 2014
Dear Jennifer H.,

Thank you for your wonderful remarks on the views that our hotel offers! We're happy you were able to enjoy another great year at the Balloon Festival. We're so glad the weather was decent for most of the weekend. We appreciate you referring your friends and family to us and look forward to having you as our guest again soon!

Sincerely,
Jessica Donovan
207-784-4433
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 10 August 2014

Staying at the Hilton Garden Inns have consistently been wonderful experiences because they offer a restful, comfortable, and welcoming atmosphere. The rooms are beautiful, quiet and very clean. The staff is very professional and pleasant. When there is a choice, we always opt for this hotel even though other options may have lower rates.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Steven S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIAuburnJD, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this review, 16 August 2014
Dear Steven S.,

Thank you so much for your business and for your loyalty to the Hilton family of hotels! We are glad to hear you had a great visit and look forward to your return!

Hospitably yours,
Jessica Donovan
207-784-4433
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Bayville, New York
1 review
Reviewed 10 August 2014

Ryan in the restaurant and Kayleigh at the front desk could not have been nicer. They provided superior service and made our stay the most enjoyable that we have had in a very long time.
Other staff members were great as well.

We will certainly be back.

Room Tip: The corner table in the dining room had a TV, with a full control remote - it was great and kids lov...
See more room tips
  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIAuburnJD, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this review, 16 August 2014
Dear John B.,

Thank you for recognizing Ryan and Kayleigh's outstanding service! We couldn't be happier to hear that you had an enjoyable stay. We appreciate your loyalty to our hotel and can't wait to have you back as our guest!

Sincerely,
Jessica Donovan
207-784-4433
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York, United States
1 review
Reviewed 10 August 2014

The hotel was clean and large. When we had a problem with our group checkin, Adam was all over it. He definitely went above and beyond and saved the day for the bride. The lobby was nice, with either coffee and tea in the morning, or flavored water during the day and evening available. Would definitely stay here again.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Lisa G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIAuburnJD, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this review, 16 August 2014
Dear Lisa G.,

Thank you for taking the time to share your feedback with us and fellow travelers. We apologize for the room type confusion upon arrival. I'm so happy to hear that Adam was able to accommodate your group and make everyone's stay pleasant! Thank you for acknowledging the cleanliness of our hotel and the helpfulness of our staff. We look forward to welcoming you back to our hotel in the future.

Sincerely,
Jessica Donovan
207-784-4433
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dartmouth, Nova Scotia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 August 2014

A great weekend away for us and the property was perfect. The rooms were spotless, very comfortable bed, 5 Star all the way, the hallways appears to have brand new carpet, complimentary HOT cookies and great coffee in the lobby . Nice walk along the river boardwalk. Very close and convenient to a lot. It was just a great weekend

  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank artisianswindow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIAuburnJD, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this review, 9 August 2014
Dear artisianswindow,

Thank you, thank you, thank you for giving us a perfect score!! We are overjoyed to hear that you had such a wonderful experience at our facility. We appreciate your feedback on the cleanliness of your guest room and the convenient location we offer. Thank you for choosing our hotel for your accommodations while you visited the Lewiston-Auburn area. We hope to see you again in the near future!

Sincerely,
Jessica Donovan
207-784-4433
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Auburn Riverwatch

Property: Hilton Garden Inn Auburn Riverwatch
Address: 14 Great Falls Plz, Auburn, ME 04210-5915
Phone Number:
Region: United States > Maine > Auburn
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Auburn
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Auburn Riverwatch 3*
Number of rooms: 138
Reservation Options:
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Also Known As:
Hilton Garden Inn Auburn Riverwatch Hotel Auburn
Hilton Auburn
Auburn Hilton

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