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Reviewed 3 weeks ago

We stay in various motels from the Hilton brand. This one was very good all around. Would have enjoyed a continental breakfast. The location was excellent. We were not disappointed with our choice and would stay again.

  • Stayed: June 2018, travelled with family
    • Value
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Review collected in partnership with Hilton Garden Inn
Thank Bonnie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIAuburn, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this reviewResponded 1 week ago

Dear Bonnie,

Thank you for taking the time to share your experience with us! We greatly appreciate your comments regarding continental breakfast. Where the Hilton Garden Inn brand does not serve a continental breakfast, we do offer a breakfast inclusive rate to our guests which allows you to get breakfast at a discounted rate as part of your room package. Feel free to reach out to any member of our front desk team to book this offer! We hope to welcome you back soon!

Sincerely,
Amanda Newton
207-784-4433

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

The hotel itself was nice. The staff were hit or miss. It seemed as if they prefer business people opposed to families as weren't treated the best. The pool was down our entire trip which was a huge disappointment to our kids. We would have just switched hotels but they continued to tell us the pool was going to be fixed shortly....never happened.

  • Stayed: June 2018, travelled with family
    • Value
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Review collected in partnership with Hilton Garden Inn
Thank Michael G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIAuburn, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this reviewResponded 1 week ago

Dear Michael,

Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. Please contact me direct at the phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

Sincerely,
Amanda Newton
207-784-4433

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Reviewed 4 weeks ago

ager was very rude on arriving at 11am. Would not recommend to stay here. Definitely would find a better hotel close that would love to have you stay at their hotel and treat you politely and very helpful if an incident would occur.

  • Stayed: June 2018, travelled with friends
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Review collected in partnership with Hilton Garden Inn
Thank poppycoward95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIAuburn, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this reviewResponded 1 week ago

Dear Poppy,

Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. Please contact me direct at the phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

Sincerely,
Amanda Newton
207-784-4433

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

We booked here with a big wedding group. We were pleasantly surprised to see how clean and updated the hotel was. It is conveniently located. Within walking distance there are bars, restaurants and a few shops. Loved it.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Hilton Garden Inn
Thank puddlejumpers4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIAuburn, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this reviewResponded 4 weeks ago

Dear Puddlejumpers,

We can not begin to thank you enough for your kind review of our property! It's wonderful to hear your time spent here was so positive. We look forward to seeing you again very soon!

Sincerely,
Amanda Newton
207-784-4433

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Reviewed 12 June 2018

We checked in the day before and were assigned a room. Arrived late at night. The room seemed fine. However, we were right near the elevator which chimed constantly most of the night and the next morning. The toilet could be heard upstairs as well. The rooms are clean and comfortable but make sure the location of yours is good!

  • Stayed: June 2018, travelled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank suzlerner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIAuburn, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this reviewResponded 4 weeks ago

Dear Suzlerner,

Thank you for providing us with this feedback in regards to your recent stay. It's great to hear your overall stay was enjoyable, however we are sorry to hear about the noise from the elevator and plumbing in your guest room. Our Guest Services team is available 24/7 to ensure a most enjoyable time and we encourage that any issues are brought to our attention immediately so that we may correct them! We hope to welcome you back to our property again very soon!

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