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Review of Senator Inn & Spa

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Senator Inn & Spa
Ranked #5 of 9 Hotels in Augusta
GreenLeadersSilver level
Maryland
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Similar review to other Average ratings”
Reviewed 8 October 2013

I will list my impressions with the economy room we had. The not so good: Smelled of something off, brown colored walls not appealing, no bedspread, carpeting throughout was old, small bathroom, especially the toilet area, signage for parking lots and amenities could be improved, took a while to figure out the inn layout. The good : Convenient location off the turnpike, breakfast was very good (got up too late to get the free one) with both food and service quality, saw George Hamilton at breakfast, nice-sized fridge, coffee machine, ironing board, bathroom was clean, hair dryer.
This was our first layover in Augusta, will try something else next time.

Room Tip: I read a complaint about a first floor room with an outside door to the parking lot not being assign...
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TomVMaryland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JDDWentworth, Manager at Senator Inn & Spa, responded to this review, 28 October 2013
Thank you for sharing TomVMaryland,
We have a variety of rooms here at the Senator Inn that range from an economy room with a single queen bed to a luxury suite with a Jacuzzi tub. Our economy rooms give us the ability to offer low rates while still being able to provide the full amenities of the spa and restaurant. We are constantly updating and renovating our property and apologize if the condition of your room was unsatisfactory. Our housekeepers use a technique in which the comforter is tucked between two sheets rather than the traditional bedspread. We always have extra blankets at the front desk that are ready to be delivered upon request. Thank you again for sharing.
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792 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (238)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 October 2013 via mobile

I tagged along to Maine on my husband's work trip. He finished in Bangor early and we decided to head back south to get some miles under our belt. We booked a room last minute at the Senator and were very happy with the hotel. We stayed in a president level room and it was clean and had an updated tv/sheets. I had seen other negative reviews about the rooms so I was very happy with the cleanliness.

We took full advantage of the hotel amenities. We used the gym, pool, steam room and even got a massage ($69 for 45 mins!). Everything exceeded our expectations given we only paid $116 for the night. We also had dinner and breakfast at cloud 9. All of the staff was super friendly. We were big fans of $3 Allagash White drafts and the crab dip appetizer.

I think this will be my husband's go to hotel when he's back in the area.

Stayed October 2013, travelled on business
Helpful?
1 Thank Deana W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Watertown, Massachusetts, United States
1 review
Reviewed 30 September 2013

We had such a great time at the Senator. Four of us shared a room with two queen beds. It was relaxing and perfect for a little getaway. Our dog was able to stay with us too! The room was clean, the beds were comfy, and we were able to watch a movie in "surround sound" by having the TV in the bedroom on the same channel as the one in the front sitting room. We really enjoyed our time! The continental breakfast was delicious - above and beyond most others.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kate M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JDDWentworth, Manager at Senator Inn & Spa, responded to this review, 1 October 2013
Thank you for sharing Kate M!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lewiston
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 September 2013

I stayed here on 9/26/13. The first floor room was minus a bedspread and the TV was from the 1990's. The walls and particularly the ceiling were lacking in sound insulation and the thumping noises of people walking on the second floor reverberated through the room. When that wasn't happening, the AC unit on the roof thrummed constantly. I felt like I was next to the engine room of a ship. The bathroom tiles were popping up off the floor. The bathroom floor was filthy - needed a drastic steam cleaning. I will never stay here again. I encourage management to spend the night in room 146 and enjoy the same experience that I had. The hotel looks like it's wrapped in a pretty package, but it's an empty gift.

Stayed September 2013, travelled on business
Helpful?
1 Thank John P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JDDWentworth, Manager at Senator Inn & Spa, responded to this review, 1 October 2013
JohnP,
We have a variety of rooms here at the Senator Inn that range from an economy room with a single queen bed to a luxury suite with a Jacuzzi tub. Our economy rooms give us the ability to offer low rates while still being able to provide the full amenities of the spa and restaurant. We are constantly updating and renovating our property and apologize if the condition of your room was unsatisfactory. Our housekeepers use a technique in which the comforter is tucked between two sheets rather than the traditional bedspread. We always have extra blankets at the front desk that are ready to be delivered upon request. Very few rooms still have the tube style televisions. At this point we have converted to high definition flat screens in 118 of our 124 rooms and plan to be completely turned over by the end of November. With no rooftop A/C units in that wing it has been difficult for our maintenance team to track down the noises which you encountered. I am happy to inform you and future travelers that we have begun renovating the bathrooms in our legislative wing. These renovations consist of new floor to ceiling tile, new toilets, new vanity/sinks, and brand new stand up showers.

We thank you for your feedback and only hope to have a 2nd chance to show you the true Senator Inn & Spa experience.
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Bangor
Level 3 Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 27 September 2013

Stayed here again on business. Not impressed. Got a room on the other side of the hotel this time. Still a VERY dated room which seemed dirty. The decor is very old. The bedding seemed old. There was a refrigerator and coffee maker, the wires were all over the room. Staff was great. The spa smelled wonderful. Food was great. I would not stay here again unless my company makes me or the rooms get a complete makeover.

Room Tip: Im not sure there are any. A business associate was on the second floor in a larger room. It still h...
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  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Midge207
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JDDWentworth, Manager at Senator Inn & Spa, responded to this review, 1 October 2013
We are currently updating and renovating our congressional wing and apologize if the condition of your room was unsatisfactory. We expect these updates to be completed by early 2014.

For future travelers looking for the best value we suggest booking our Presidential Room. For only $10.00 more*, these updated rooms boast an extra 80 SqFt, modern furniture and upholstery, and in-bath televisions and telephones.
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Berlin, Connecticut
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 September 2013

We needed a centrally located hotel for excursions to Augusta, Waterville, Unity, Hallowell and on to Brunswick and Wiscasett. This hotel provides good value and the price includes a substantial breakfast. The homemade blueberry muffins and cinnamon bread were outstanding. The surprisingly good dinner menu satisfied two foodies. Every staff person was warm and friendly. You have the feeling they enjoy working there and care about your comfort. While we didn't have time to utilize the spa facilities, the pool looked beautiful. Our room was comfortable and quiet, despite the hotel being on a busy road. While the public areas of the hotel have been upgraded, our room was in need of some renovation. Bathroom cabinet and door paint in our room was chipped and tile could be cleaner, but that would not deter us from staying there again or recommending to friends.

Room Tip: Inside rooms may be quieter than those facing the road. I'd read a review that rooms were noisy...
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lorraine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JDDWentworth, Manager at Senator Inn & Spa, responded to this review, 1 October 2013
Thank you for your wonderful comments Lorraine S. We are happy to inform you that the congressional wing is currently undergoing a series of updates and renovations. We expect these updates to be completed by early 2014.
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Massachusetts
Level 5 Contributor
51 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 23 September 2013

I booked this last minute so my husband could pick up our new rescue dog in Maine. He asked for a hotel with a pool. He called me later to say how awsome the pool area was. Unfortunately there were thunder storms that night and it was closed. At the end of the evening the staff called him to say the storms were over and even though the pool hours were over as well, they would open it for him to take a quick swim. Very thoughtful of them and something they didn't have to do. The food was good and the bar was a lot of fun. He ran into a friend from home (Mass) who said they go there all the time. The room wasn't breathtaking or extravagant but it was serviceable. Go here if you are looking to enjoy the spa and restaurant. If you just want a place to sleep, you can find better deals elsewhere.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dolores S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Senator Inn & Spa

Property: Senator Inn & Spa
Address: 284 Western Ave, Route 202, Augusta, ME 04330-4934
Region: United States > Maine > Augusta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Augusta
#3 Business Hotel in Augusta
#4 Family Hotel in Augusta
#5 Romantic Hotel in Augusta
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Senator Inn & Spa 3*
Number of rooms: 124
Reservation Options:
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Also Known As:
Senator Inn And Spa
Senator Hotel Augusta
Best Western Senator Hotel
Best Western Augusta
Augusta Best Western
Senator Inn & Spa Augusta, Maine

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