This is an older motel, with a nice New England ambiance. However, there are problems. Front desk staff are indifferent and ill-informed. I requested a room with a stall-shower. At check-in I was assured the room I was assigned had a stall shower, but it was located a good distance away, in
another building. I asked if they were sure there was nothing closer. They said there was nothing closer, and got rather huffy. Turned out the room they assigned me did not have a stall shower, I asked for another room, and was given what I requested in the first place, in the location I had asked for but been told there were no rooms in that location with a stall shower. They need to train their staff better. Also the dining room is in chaos. Apps and entree came at the same time.We we not able to enjoy our apps and eat the entree without something getting cold. The meal was not worth the high prices. We have stayed at this property a number of times, and each time it gets a little less desirable. I don't think we will do it again.
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- Also Known As:
- Senator Hotel Augusta
- Senator Inn And Spa
- Best Western Senator Hotel
- Best Western Augusta
- Augusta Best Western
- Senator Inn & Spa Augusta, Maine