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“The Discomfort Inn”

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Comfort Inn Civic Center
Ranked #6 of 9 Hotels in Augusta
Certificate of Excellence
GreenLeadersBronze level
New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“The Discomfort Inn”
Reviewed 13 August 2013

My wife and I arrived at what we now call The Discomfort Inn on Friday, August 9, at 3:00 pm for a wedding rehearsal dinner at the Belgrade Lakes at 6 pm. Our room was not ready until after 4:30. The next morning, Saturday, August 10, there was no hot water until after 12 noon. We were assured the problem had been permanently repaired only to find there was again no hot water on Sunday, August 11. We at left at 11 am without washing or showering for a luncheon appointment in Kennebunkport. The one bright spot was the helpful young man (Zach?) behind the front desk who remained calm under most adverse circumstances and provided limited cash compensation for the continued inconveniences.

  • Stayed August 2013, travelled with family
    • Value
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Helpful?
1 Thank Pauline B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erica H, Front Office Manager at Comfort Inn Civic Center, responded to this review, 26 August 2013
We would like to apologize for our temperary hot water issue. You are a valued guest and we hope you will try us again in the future! Thank you for your review.
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298 reviews from our community

Traveller rating
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    13
    13
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111
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
1 review
Reviewed 12 August 2013

I stayed their a few weeks ago and the rooms were clean, even the housekeepers were really friendly. Mindy was awesome she went over and above what any housekeeper should do, that girl deserves a raise! The manager Jeff gave me a room that the ac did not work because he just wanted to sell a room is my guess. Other than that stay all in all was good.

  • Stayed July 2013
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
Thank worldtravler56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erica H, Front Office Manager at Comfort Inn Civic Center, responded to this review, 26 August 2013
Thank you for your review. We take pride in our friendly staff, I will let Mindy know of your appreciation.
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 August 2013

This hotel has not been well managed. It's too bad, since it has great potential. First, all of the hallways smelled like mothballs. Next, the room was dirty. There was hair stuck to the shower walls and toilet, and there was either black mold or mildew in the A/C unit louvres. But what sent me over the edge was that there was no hot water in the morning. Other guests said the same. We checked out after one day and went to the much nicer Hampton Inn on Western Ave. The nice young man at the desk was most apologetic, but he was used to the complaints. We asked for and received a partial refund. This hotel needs higher cleaning standards and probably a change in management. Owner, take notice!

  • Stayed August 2013
    • Value
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    • Rooms
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    • Service
Helpful?
1 Thank Newmaniscute
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erica H, Front Office Manager at Comfort Inn Civic Center, responded to this review, 26 August 2013
We would like to apologize for our temporary hot water issue. We are working hard to make every stay the best. Thank you for taking the time to review us!
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Nova Scotia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 August 2013

Carpet in room felt very dirty and grimy, had to wear footwear at all times. Bedspread...eww. Sheeting was clean and beds were comfortable. Bathroom was lovely and clean.

Backdoor entry is broken despite management saying in an earlier review that it had been fixed. back stairwell full of dead flies, moths etc along with a few live ones.

Many different areas in both the exterior and interior showing signs of tiredness and wear. This location needs a refurb in order to bring it in line with the standards of other Comfort Inns I have stayed in.

  • Stayed August 2013, travelled with family
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    • Location
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Helpful?
1 Thank Canmum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erica H, Front Office Manager at Comfort Inn Civic Center, responded to this review, 26 August 2013
Thank you for your review. I am sorry to hear your stay was anything but fantastic. Our guest's satisfaction is very important to us. We will soon be in the midst of some exciting renovations. We would be pleased to have you as our guest again in the future.
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Rocky Mount, NC
Level 3 Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 August 2013

Pet friendly room, great location, clean, friendly staff. Would stay here again for sure! Eat next door at 99 - great prime rib! Very pet friendly, area out back to walk dogs. We stayed here for two nights to visit Boothbay Harbor. Nice drive over there. And although we had a pet friendly room, there was no smell. And a lot of times pet friendly rooms are also smoking, this one was not.

  • Stayed August 2013, travelled as a couple
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Helpful?
Thank tvsv3726
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erica H, Front Office Manager at Comfort Inn Civic Center, responded to this review, 7 August 2013
Thank you for your review. Our pet policy is one of the best! We love having furry friends stay with us, and look forward to seeing you again soon!
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Maine, United States
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 31 July 2013

This is my first tripadvisor review.... Here goes!

Though the Comfort seemed to be severely understaffed, I would recommend this hotel over the Senator Inn any day! I was supposed to stay at the Senator Inn for 3 days, but checked out after my first night there because my feet were sticky after walking across the floor without my shoes. DISGUSTING. It was also very outdated and reeked of cigarrettes even though I requested a non-smoking room. Anyway, when a coworker of mine recommended the Comfort, I made reservations for the rest of my stay in Augusta. I've stayed at the Comfort twice now for business in Augusta, and I have yet to be disappointed! I must admit that I was a bit shocked to see a nose piercing on one of the female front desk associates, but other than that, everyone was very professional and friendly. One of the housekeeping employees (Kyle) even made an elephant out of a towel! Cute. (I left you a tip, Kyle! It was in an envelope which I delivered to the girl with the nose ring).

Note to hotel manager: Your employees all need a raise (especially Zachary, who inspired me to leave a tripadvisor review). As a former employee of the hospitality industry, I know just how overwhelming, stressful, frustrating, and downright CRAZY a position as a front desk associate can be. I also recommend that you hire more front desk associates! Your hotel is waaaaay too big to have just one person on staff! It's not fair (or safe) to your employees and it's frustrating to your guests.

Note to hotel staff: Stay in school, get a degree, and get out of the hospitality industry as soon as you can! I have been where you are, and I feel your frustrations! Advocate for yourselves! Hugs to all of you!

Thanks, Comfort Inn staff! I shall recommend you to my fellow state employees! Cheers!

  • Stayed July 2013, travelled on business
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Helpful?
Thank agagno00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erica H, Front Office Manager at Comfort Inn Civic Center, responded to this review, 7 August 2013
Thank you for such a wonderful review. We work very hard to please each and every guest, and it is always a pleasure to hear feedback. We have wonderful staff members, and they will be happy to hear they're work is appreciated. Looking forward to having you as our guest in the future!
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Houston, Texas
Level 4 Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 30 July 2013

They gave us a smoking room. When I asked for switching it to a non-smoking room, they told us it was because of booking online via booking.com, and they could not do anything for us. They also said it happens all the time when someone is booking via booking.com. When we insisted to switch, the front desk staff told us that they would try if there was a cancellation. We checked with her several time, she kept telling us that there wasn't one. However, through her body language, we could tell that she had no intention to help us at all. BTW, we had many reservations via booking.com on the same trip, this was the only one we had problem with.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank T T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erica H, Front Office Manager at Comfort Inn Civic Center, responded to this review, 7 August 2013
Thank you for your feedback. Unfortunately, most online reservations do come thru to us as smoking rooms, if no special requests were added to the reservation. I am truly sorry there were no non-smoking rooms available during the time of your stay. We welcome you to try us again in the future and let us make your stay a great one.
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Additional Information about Comfort Inn Civic Center

Property: Comfort Inn Civic Center
Address: 281 Civic Center Dr, Augusta, ME 04330-8033
Phone Number:
Region: United States > Maine > Augusta
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Augusta
#4 Green Hotel in Augusta
#5 Business Hotel in Augusta
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Comfort Inn Civic Center 2.5*
Number of rooms: 99
Official Description (provided by the hotel):
The Comfort Inn(R) Civic Center is conveniently located adjacent to Interstate 95, less than a mile from the Augusta Civic Center & the Marketplace in Augusta. Summertime in Maine is the perfect time to enjoy the outdoors! Whether it's hiking, biking, rafting or just enjoying the outdoors you are sure to find it all in our area! Want to check out some Maine lakes? There are plenty of lakes and ponds nearby with opportunities for boating, fishing, swimming, or even charter fishing! The Belgrade Lakes region is just a short drive away and it is alive with fun activities for all during the summer months. In the mood for some golf? Premier golf courses are just a short drive away including Belgrade Lakes Golf Club and the Augusta Country Club. In town to visit one of the local summer camps? Camp Laurel, Camp Androscoggin, Camp Cobbossee and more are all located closeby!Located just minutes from the University of Maine Augusta, Maine State Museum, the Children's Discovery Museum, the State Capitol and the Maine State House; this hotel is a convenient choice for all travelers. The University of Maine at Augusta has beautiful walking trails that make being active easy! Capitol Park is also located a few miles down the road as well as the Viles Arboretum which boasts nature trails and educational programs for children! Enjoy our FREE Hot Breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and a choice of hot waffle flavors! Visit our ONSITE restaurant, The Ninety Nine Restaurant & Pub offering a wide variety of menu items for lunch and dinner!Our spacious guest rooms feature microwaves & fridges, LCD Flat Screen TV's, free local calls, free USA Today newspaper & free parking. Our indoor pool, hot tub & exercise room are the perfect way to start or end your day.Come visit our pet-friendly hotel today, enjoy our cozy rooms and let our friendly staff treat you in top-notch style when visiting the Augusta area. ... more   less 
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Also Known As:
Comfort Inn Civic Hotel Augusta
Comfort Inn Augusta
Augusta Comfort Inn
Comfort Inn Civic Center Augusta, Maine

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