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Best Western Plus Augusta Civic Center Inn
Ranked #4 of 9 Hotels in Augusta
Certificate of Excellence
GreenLeadersBronze level
Reviewed 19 May 2014

The rooms were clean and with a large family we were able to have adjoining rooms, all the staff was friendly and very helpful. Breakfast was well stocked and a great assortment. Wifi was a great bonus.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Best Western
Thank Frank K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belinda P, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this reviewResponded 22 May 2014

Frank K,

Adjoining rooms are definitely an asset for larger families or even groups of friends that are traveling together. I am glad that you found your oom to be clean and that you found our staff to be friendly. Our team is constantly striving to exceed our guest's expectations and provide them with superior customer care.

Thank you for your comments about our breakfast. We are proud of our new breakfast room and our breakfast selections. Our goal is to have the best breakfast selection in Augusta!

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436 - 442 of 667 reviews

Reviewed 13 May 2014

The best hotel/Motel in Maine. Warm and friendly reception. The room was clean and well stocked and ready for occupancy. Spent a great night sleeping and got a wake up call at five am and left on a return trip home. A great place for a business traveler.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Best Western
Thank John J R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belinda P, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this reviewResponded 22 May 2014

John JR,

Thank you for writing such a great review for our property! All of our staff members take pride in making sure that our guest's feel welcome as we understand how hard it can be to spend time away from home. Our goal is to make each of our guests consider our hotel their home away from home in the Augusta area.

Once again thank you for your review and we hope to host you again soon.

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Reviewed 9 May 2014

Right on the I95. Great location.
Clean and safe parking lot. Lots of shopping nearby.
Room had a small refrigerator.
Very nice breakfast included to start your day.
Staff were very attentive and pleasant. To deal with.

  • Stayed: April 2014, travelled as a couple
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Thank NBAdvisor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belinda P, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this reviewResponded 22 May 2014

NBAdvisor,

Thank you for taking the time to review our property! I am glad that you enjoyed your time with us here at the Best Western in Augusta.

It is great to hear that you enjoyed our new breakfast room! We are very pleased with how it turned out.

Once again thank you for taking the time to review our property.

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Reviewed 24 April 2014

Terrific staff, accommodation very comfortable, breakfast very good. Third party billing created a problem obtaining a receipt for my expense account and I will not use one of these again since I found the room rate was higher than if I had reserved directly.

  • Stayed: April 2014, travelled on business
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Review collected in partnership with Best Western
Thank RRBuff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belinda P, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this reviewResponded 26 April 2014

RRBuff,

Thank you for staying with us and taking the time to write a review about our property! We appreciate your feedback on our staff. I am glad that they were able to make your stay with us an enjoyable one.

I apologize for the challenges that you experienced with the third party website, but I am glad that we were able to assist you with this difficult situation.

Once again, thank you for your review!

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Reviewed 23 April 2014

This was a quick overnight stay as we were passing through. We ended up here after a failed attempt to stay at Motel 6 (very disgusting so we left)
The price was good, the room was clean, beds comfortable.
Happy with the gym except for the pictures are outdated, only cardio equipment and cable machine, there are no free weights to be found.
The breakfast was good, the breakfast ladies were great. We did not like how you have to bring your food up to your room or later realizing there are two tables in the lobby to eat at.
Wish they had had an indoor pool, can't swim in outdoor pool this time of year.
Would stay here again.

  • Stayed: April 2014, travelled with family
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Thank JanKeats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belinda P, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this reviewResponded 26 April 2014

JanKeats,

Thank you for taking time out of your day to write a review for our property! I am glad that you found our room to be clean and our beds to be comfortable. I apologize that you found our fitness center art to be out of date, but I am happy to inform you that we are actually in the process of updating the art in that room as we agree that it needs some updating. I do apologize for our breakfast room renovations as well, but I am also pleased to announce that the room is now open and ready for you to enjoy during your next visit.

Once again, thank you for writing a review for our property and we hope to host you again soon.

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Reviewed 2 April 2014

top notch in every aspect. super clean rooms, pleasant staff and ideally located to the Veterans Admin, shopping, right off the main highway, (RT 95) Half way between Portland and Bangor, a short drive to LL Bean. Day drips to the Maine coastline, beaches and sea food

  • Stayed: March 2014, travelled on business
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Review collected in partnership with Best Western
Thank Bill T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belinda P, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this reviewResponded 6 April 2014

Bob K,

Thank you for your review about our property. It is great to hear that you had such a positive experience with everything from our location to our staff to our restaurant partner!

We hope that you will stay with us again next time that you are in the Augusta area.

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Reviewed 2 April 2014

Took 45 Min to Get checked in Room Plus had to make trips back to front Desk to Get Key Card to Open Room Door Very Small and Breakfast is a Joke no tables to sit at and food nothing other than Microwave junk and Help not friendly at all

  • Stayed: April 2014, travelled on business
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Review collected in partnership with Best Western
Thank Harold C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belinda P, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this reviewResponded 6 April 2014

Harold C,

I apologize for your disappointment in our hotel. Unfortunately, our breakfast room is under construction so we have had to set up tables in our lobby in order to accommodate guests who do not want to enjoy their breakfast in their guest room.

As mentioned in your other survey response we are looking into alternative keycard solutions that may work better with our locking system as some guests do have challenges using our current keycards.

We hope that you will try our hotel again and give us the chance to exceed your expectations.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Augusta Civic Center Inn

Address: 110 Community Drive, Augusta, ME 04330 (Formerly Augusta Civic Center Inn)
Phone Number:
Region: United States > Maine > Augusta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Augusta
#3 Green Hotel in Augusta
#3 Romantic Hotel in Augusta
#3 Family Hotel in Augusta
Price Range: £67 - £107 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Augusta Civic Center Inn 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
Conveniently located adjacent to the Augusta Civic Center, 1/2 mile from I-95 and within three miles of the Augusta State Airport and the State of Maine Capital. If you're looking to get away from it all, this pet friendly hotel's location in the heart of Central Maine makes us an affordable and convenient starting point for hiking, biking, or ATVing adventures. In addition, our location offers ample camping or fishing outings and a myriad of other spring and summertime activities! Want to check out some Maine lakes? There are plenty of lakes and ponds nearby ripe with opportunities for boating, fishing, swimming, or even charter fishing! The Belgrade Lakes region is just a short drive away and it is alive with fun activities for all during the spring and summer months. For a top of the line golfing experience check out the Belgrade Lakes Country Club or the Augusta Country Club! Maine's largest open-air shopping center, The Marketplace at Augusta, is located just across the street! There are antiquing opportunities in nearby Hallowell, and the Freeport outlets are just 40 minutes away. Old Fort Western and the Maine State Museum are sure to provide hours of enjoyment. Leading health care providers such as the new Maine General Alfond Center for Health, the Togus VA, and the Harold Alfond Center for Cancer Care are just a short drive from the hotel. Enjoy our free hot continental breakfast as well as in room refrigerators and microwaves! Need to distress after a long day? Burn up some calories in our onsite fitness center or take a swim in our outdoor pool! We are located in close proximity with many major summer camps including Camp Laurel, Camp Androscoggin, Camp Cobbossee and many more! ... more   less 
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Also Known As:
Best Western Plus Civic Hotel Augusta
Holiday Inn Augusta
Augusta Holiday Inn
Best Western Plus Augusta Civic Center Inn Maine

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