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“great place” 5 of 5 bubbles
Review of BEST WESTERN PLUS Augusta Civic Center Inn

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BEST WESTERN PLUS Augusta Civic Center Inn
Ranked #4 of 9 Hotels in Augusta
Certificate of Excellence
GreenLeadersBronze level
Caribou, Maine
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“great place”
5 of 5 bubbles Reviewed 20 August 2014

great place , so close to augusta civic center, shops, restaurants, all you need is very close easy to get too and restaurant also on site. Breakfast free as well and cookies when we came in. Great staff-very friendly and helpful.

  • Stayed August 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank getawayweekendann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belinda P, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review, 21 August 2014
Getawayweekendann,

Thank you for taking the time out of your day to write a review for our property! I am glad that you found our hotel to be convenient to restaurants, shopping and of course, the Augusta Civic Center!

I am happy to hear that you found our staff to be very friendly and helpful during your stay and that you checked in early enough to catch our fresh out of the oven cookies!

We hope that you return to stay with us in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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595 reviews from our community

Traveller rating
    305
    190
    63
    20
    17
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (67)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Whitewater
Level Contributor
10 reviews
4 hotel reviews
5 of 5 bubbles Reviewed 19 August 2014

We stayed in many motels on our vacation and this one ranked with the best we stayed in . I would recommend it to others who are staying in the area. There is shopping and restaurants in the area. It is very convenient for the traveler.

  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Eileen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belinda P, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review, 20 August 2014
Eileen B,

Thank you for taking the time to write a review of our property. We appreciate your feedback and your recommendation!

It is an honor that our hotel "ranked with the best" hotels that you stayed in during your vacation.

We look forward to hosting you and your family during your future vacations!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maine
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 18 August 2014

Really to bad, great restaurant and area. I reaaly wanted to relax and go shopping, have some dinner and breakfast at the hotel. It wasn't quite what I had expected safety wise for families and children, difficult to get out. Large hotel, for emergency you are suppose to dial o...sometimes no one answers. The only other thing available is the fire alarm to pull. I would have lost everything I took.

  • Stayed August 2014, travelled with friends
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Terese S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belinda P, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review, 16 September 2014
smiggymaine,

I apologize that you did not feel as though our hotel was a safe environment for you during your stay. I do not fully understand what you mean when you said that our hotel is "difficult to get out". As you know, our building is shaped like an "L". At the end of each hallway there is a staircase and exit that can be used as a fire exit in emergency situations.

We also do not have the expectation that our guest's will dial "0" to contact the front desk in an emergency if they feel as though their life is in danger. We do; however, have an upgraded phone system where if a guest needs to dial 911 they do not need to dial a 9 prior to dialing 911 which is typically required when making an outside call. We do also have fire pull stations. If you have suggestions for something other than standard pull stations in the case of a fire I would be more than happy to hear your suggestions.

It is also great to hear that you enjoyed dining in Roosters (especially considering that you are one of the owners)! I agree that your restaurant is great, especially your team of employees who are always pleasant to work with.

We appreciate your input and would be more than happy to hear any suggestions that you have regarding safety at our property.
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Biddeford, Maine
Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 17 August 2014

Very nice rooms, friendly and helpful staff. Kathy at the main desk and Brenda in the breakfast room were busy workers. We stayed 3 nights and were getting to know the staff at the Best Western.

Be sure to visit and Maine State Museum and be prepared to spend 1/2 day there. 5 floors! Low admission fees.

Room Tip: N/A No problem with the room we had. Ventilation system was quiet. Room was quiet.
See more room tips
Green Features: Special cleaning tools keep the rooms free of bugs.
  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Garry K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belinda P, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review, 18 August 2014
Garry K,

Thank you for your kind words about our hotel and in particular our staff! It is great to hear that Kathy, our Executive Housekeeper and Brenda, our Breakfast Attendant were able to make an impression on you during your stay with us!

I am glad that you found our rooms to be clean and that you found our HVAC units to be quiet. Also, as you mentioned, our housekeepers do use a disinfecting wand that uses UV light in order to sanitize the high touch areas in each guest room once the room has been cleaned which is what sets our rooms apart from the rest!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Morristown, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 15 August 2014

Excellent service, rooms were clean, courteous staff and the breakfast was great. We checked in early AM after all night driving from NJ; the hotel never rushed us out during check out time. Also upon arrival, our room keys were ready so there was minimal time spent during verifying reservation. I would highly recommend this!!!

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mnayar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belinda P, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review, 18 August 2014
Mnayar,

I am glad that you found our hotel staff to be friendly an efficient during your stay and especially during your check in process.

We understand that sometimes our guest's do arrive late after a long day of traveling and we also understand that it is important for our guest's to be fully rested for their upcoming adventures in our beautiful state which is why we are more than happy to provide extended check out times when we are able to.

Thank you for your strong recommendation. We look forward to hosting you in the future.
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Westford, United States
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 14 August 2014

This is a great hotel. The location is convenient to all highways. The staff is what makes this hotel so special. They are friendly accommodating and helpful. Nothing is to much trouble.The hotel is clean and up to date The free breakfast was very good and the choices were many.. I 'have paid a lot more for a lot less at many hotels..If your staying in Augusta ME this is the place to stay

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Peter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belinda P, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review, 18 August 2014
Peter S,

Thank you for such a shining review of our property! I am glad that you found our staff to be friendly and accommodating--we are lucky to have a great team who is constantly striving to exceed our guest's expectations.

It is also nice to hear that you found us easy to locate and that you found our breakfast to have the options that you were looking for.

Once again, thank you for sharing your stay with us. We look forward to hosting you and your family again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stouffville
Level Contributor
92 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 13 August 2014

From reception to the comfy overnight stay in nice beds to the wonderful breakfast and pleasant check out - it was the nicest hotel stay I have experienced in a very long time. Friendly caring staff - great breakfast with lots of room to sit. WOW!!

  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Grant K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belinda P, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review, 18 August 2014
Grant K,

Thank you for such a great review of our property! It is such an honor to be designated as "the nicest hotel stay that you have had in awhile"!.

I am glad to hear that you found our rooms to be comfortable, our breakfast to be satisfactory and our staff to be caring and friendly.

We look forward to hosting you and your family in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS Augusta Civic Center Inn

Property: BEST WESTERN PLUS Augusta Civic Center Inn
Address: 110 Community Dr, Augusta, ME 04330 (Formerly Augusta Civic Center Inn)
Phone Number:
Region: United States > Maine > Augusta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Augusta
#3 Green Hotel in Augusta
#3 Family Hotel in Augusta
#3 Romantic Hotel in Augusta
Price Range (Based on Average Rates): £
Hotel Class:3 star — BEST WESTERN PLUS Augusta Civic Center Inn 3*
Number of rooms: 100
Official Description (provided by the hotel):
Conveniently located adjacent to the Augusta Civic Center, 1/2 mile from I-95 and within three miles of the Augusta State Airport and the State of Maine Capital. If you're looking to get away from it all, this pet friendly hotel's location in the heart of Central Maine makes us an affordable and convenient starting point for hiking, biking, or ATVing adventures. In addition, our location offers ample camping or fishing outings and a myriad of other spring and summertime activities! Want to check out some Maine lakes? There are plenty of lakes and ponds nearby ripe with opportunities for boating, fishing, swimming, or even charter fishing! The Belgrade Lakes region is just a short drive away and it is alive with fun activities for all during the spring and summer months. For a top of the line golfing experience check out the Belgrade Lakes Country Club or the Augusta Country Club! Maine's largest open-air shopping center, The Marketplace at Augusta, is located just across the street! There are antiquing opportunities in nearby Hallowell, and the Freeport outlets are just 40 minutes away. Old Fort Western and the Maine State Museum are sure to provide hours of enjoyment. Leading health care providers such as the new Maine General Alfond Center for Health, the Togus VA, and the Harold Alfond Center for Cancer Care are just a short drive from the hotel. Enjoy our free hot continental breakfast as well as in room refrigerators and microwaves! Need to distress after a long day? Burn up some calories in our onsite fitness center or take a swim in our outdoor pool! We are located in close proximity with many major summer camps including Camp Laurel, Camp Androscoggin, Camp Cobbossee and many more! ... more   less 
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Also Known As:
Best Western Plus Civic Hotel Augusta
Holiday Inn Augusta
Augusta Holiday Inn
BEST WESTERN PLUS Augusta Civic Center Inn Maine

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