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“Strange decor choices did not give us the feel of a Holiday Inn”

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Holiday Inn Express Aberdeen - Chesapeake House
Ranked #4 of 16 Hotels in Aberdeen
Reviewed 9 December 2013

Think a little Alice in Wonderland when you walk in here. Corporate Holiday Inn must have slipped down the rabbit hole if it chose the color schemes and decoration. It looks as though someone made an attempt at renovating, while cutting costs by keeping too much old. The colors are outdated, much too dark, with the "typical granite" thrown around the place to make one think it is more updated. There is a hideous carved clock in the foyer that again does not make any sense to the decor and corporate image for Holiday Inn. Is this a privately owned hotel that is only using the name and has made it's own decorative choices?
The cleaning staff were not courteous to the clients that could be sleeping in on a Sunday morning. They were having loud conversations with many rooms in between them,, and their voices easily carried into the rooms @ 9am. Very inconsiderate.
The bed linens were rough (fitted sheet) and the pillows much too fat. No other choices for pillows were available in the rooms.
The bathroom towels were VERY nice! The best thing I can report about the hotel.
We will not return as a Hilton Garden is across the street and we would rather try them next.

  • Stayed: December 2013, travelled as a couple
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Thank Summerlanding
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (118)
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60 - 66 of 118 reviews

Reviewed 28 October 2013

We came in on Friday as a group (10 families with boys ages 11-12) for a weekend tournament at the Ripken Stadium. As our first group event, we called and got a great rate. The hotel was clean and had plenty of room. Our group was all placed on the same floor for convenience. Amanda, the group sales manager, was fantastic. Very professional, very prompt at returning emails and went out of her way to make sure we had a private meeting room for our first night upon my request and all our needs were taken care of without a problem. It was very refreshing to receive that kind of service from her and her staff. She handled making sure our food arrived the first night delivered from the Olive Tree across the street to our Ripken vouchers being taken care of. It all went very smoothly and she was GREAT!!!! We loved the hotel, the pool and it was 5 minutes from Ripken Stadium, the breakfast was fine for a bunch of baseball boys and their families. It was great for our group event. I, recommend this hotel. It worked out fantastic for us.

  • Stayed: October 2013, travelled with family
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Thank KarenEB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 October 2013

Wedding reception held @ Ripken Stadium. Since it was to end late, we decided to spend the night and chose Holiday Inn. So glad we die. Room was oversized, bed very comfortable. And the breakfast that was included was delicious! Definitely recommend the hotel to stay at when in the Aberdeen area.

  • Stayed: October 2013, travelled with family
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Thank Patricia F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2013

Conveniently located to many restaurants and shopping centers, clean and comfortable. Breakfast was also good with biscuits and gravy, as well as eggs and sausage or bacon.

They had me at the end of the hall and the internet was weak (2 bars) and therefore slow.

My desk chair would sink down if I reclined which was frustrating.

All things considered (including price) I will definitely stay again if in the neighborhood.

  • Stayed: October 2013, travelled on business
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Thank 282Mikado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2013

I had to go to APG for a few days for work, and I brought my wife and kids up for a couple days. The rooms were comfortable, but cozy. The continental breakfast was prety good--eggs, and bacon and biscuts and gravy on the mornings I was there... plus cereal, fruit, toast, etc. The pool was fun (but again, a little small). However, the kids had a great time at the pool, and the staff must have put some water toys in there. They had a ball! Regarding the location--Aberdeen itself didn't have too much to offer... so we went to Havre De Grace and did the riverwalk. It was pretty and quaint.
To sum up: decent service, a pretty good breakfast, and a clean, comfortable room for a pretty fair price.

  • Stayed: July 2013, travelled on business
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1  Thank BudgetTraveler2468
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2013

This hotel is 2 stars at most to me. The room was clean and the free continental breakfast was decent. What brought the hotel down several notches was the bad customer service. My husband and I came to the area for a wedding and this hotel was the bride's preferred choice. So we came in at 1:30pm asking if they had an available room. I understand check-in is at 3pm and they did not have a room for us so we decided to just stay in the area and come back. We called in at 3pm and they said they still did not have a room available yet. I started getting worried because I needed to take a shower and get ready for the wedding! We're in Maryland in the middle of July... I felt disgusting and couldn't imagine not having a room to freshen up in before the wedding. I didn't want to panic just yet so we gave them another hour or so and came in around 4 to see if a room was ready. My aunt told me she just checked in so I thought all was in the clear. When we came in at 4, they told us they still did not have a room available! The front desk employee asked for our names so she could jot it down in a waiting list... I had to complain because we came in at 1:30 PM and this was the first time that names were being put on a waiting list! After that, front desk seemed annoyed with my annoyance. We eventually got a room before 5pm which gave us time to shower and get ready.

I understand things were busy and hectic but they are in the hospitality business so in my opinion, should have better customer service. Also, if they cannot check-in guests at 3pm (which is the hotel's check-in time), they should store somewhere in the system a list of guests who are waiting. I've had this convenience in other hotels and I feel I should've been one of the first on that waiting list since I came earlier and asked them for updates throughout the afternoon!

  • Stayed: July 2013, travelled with family
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3  Thank KrisLT617
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Aberdeen - Chesapeake House, responded to this reviewResponded 8 August 2013

Dear KrisLT617,

Thank you for the candid review of our property as this will guide us in making the right decisions. We appreciate you taking the time to help us continually improve our guests services.

Please accept our sincerest apologies for the dissatisfaction you had with our customer service. Our goal has always been to deliver the highest level of service and customer care and we deeply regret that we have fell short on our regular standards on this occasion.

Your experience is definitely not reflective of the high standards we usually pride ourselves with. As such, your comments will be shared with the hotel management and appropriate action will be taken. We appreciate your feedback as this is our best resource for improving guest services. Once again, thank you for your comments.

Sincerely,

Dhan M
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2013

As soon as I checked in, I saw an announcement that the water was going to be shut off the next day at 10:00 am. That is, effectively, a check-out time at 10:00 am and a significant inconvenience. I verified with the desk clerk and she said sorry, yes, it is true. It was not until the next day that the other clerk said, yes, it is true but that only means no hot water until 10:00. This is not what the announcement said, and it would have been good to know the full story the day before, as we planned on an early check out.

We asked for a room on the first floor. That was a mistake. They had the hoses strewn across the hallway to vacuum service the hallway carpet. The machine noise continued for two hours. Also, they gave us a handicapped room which means that your shower will result in a wet bathroom floor if you use it like a non-disabled person.

Breakfast: Good considering it was on the free-free. Great crispy bacon.

Surroundings are OK. They give you a $5 off coupon for the Olive Tree restaurant next door. Olive Tree service was excellent, but the place was cold enough to make your toes numb. I don't know why these places overdo the A/C. Nice plasma screen sports in one part of the restaurant.

They had a broken door at the Fitness Center. The key would not open the door, and we had to ask the front desk for help to yank it open. But it is one of the better Holiday Inn Fitness Centers, if you can finally bust the door down to get in. They have more than just the usual treadmills and step machines. There was a great row exerciser and a good upper body machine. You will need the Fitness Center because there is no way you can run outside. Lots of traffic.

Outstanding snack machines. They had two of them. You can walk a short way across the busy street to a supermarket to buy food items for the fridge and microwave.

Room Tip: Avoid the first floor. Noise and hazards from service machines. I would also ask the front desk ab...
  • Stayed: July 2013, travelled on business
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1  Thank johnmoore4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Aberdeen - Chesapeake House, responded to this reviewResponded 24 July 2013

Dear johnmoore4,

Thank you for taking the time to complete a review on your stay. It is unfortunate that you found this visit to be less than satisfactory especially with the amenities not working as expected. I have taken note of your feedback and this will be forwarded to the concerned departments to consider for upgrades needed. Despite this, it is pleasing to know that the breakfast served was adequate your needs.

I hope the next time you are in the area, you give our hotel another chance to host you again.

Sincerely,

Pam G
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Aberdeen - Chesapeake House

Address: 1007 Beards Hill Rd, Aberdeen, MD 21001-2255
Phone Number:
Region: United States > Maryland > Aberdeen
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 16 Hotels in Aberdeen
Price Range: £97 - £146 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Aberdeen - Chesapeake House 3*
Number of rooms: 120
Official Description (provided by the hotel):
The Holiday Inn Express Aberdeen-Chesapeake House is centrally located in the city of Aberdeen, MD, 1/4 mile off I-95. Just minutes away from Aberdeen Proving Grounds, the Heat Center, Cal Ripken Stadium, and Bulle Rock Golf Course. We are just 30 miles north of downtown Baltimore, the Inner Harbor, National Aquarium, Orioles Park at Camden Yards, and M & T Bank Stadium. We are a non-smoking property which offers a year-round heated indoor salt water pool, an outdoor patio, 24hr kids game room, a fitness room, and a hot complimentary breakfast buffet. Guests also enjoy free high-speed wireless Internet, 50+ cable channels including HBO and ESPN. We are a government friendly hotel and offer dedicated Wi-Fi along with hardwired high-speed Internet use for increased security. We started 2016 off with a complete renovation and now participate in the new Green Engage program so we have a fresh, up-to-date look in a comfortable setting to accommodate our guests. The Holiday Inn Express Aberdeen-Chesapeake House staff takes pride in producing a friendly and pleasant environment and we'd love to host your next visit to Aberdeen! ... more   less 
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Also Known As:
Holiday Inn Aberdeen - Chesapeake House Hotel Aberdeen
Aberdeen Holiday Inn

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