I travel a lot for my job. I have become very attuned to the way hotels run their operations and train (and empower) their employees. Steve Merchant who is the General Manager at this property went "above and beyond" during my recent stay and in my opinion embodies what Marriott tries to do, make the customer happy.
I was staying at this property for a semi-extended period of time. I had to fly to Tampa on business so I was going to have to check out of the hotel, then check back in later in the week. The General Manager (Steve) offered to comp me two nights of hotel stay for free while I was gone so I could leave my things in my room and not have to pack up, then unpack when when I got back. I was blown away that he would offer to do this. He said the hotel was not full and he was just trying to take care of his customers. Again, I can not tell you how amazed I was by that offer. Dumbfounded actually ... When you spend as many nights in hotels as I do that was a real gift not to have to pack and unpack everything. If the General Manager has this attitude I guarantee it trickles down to everybody on the staff. I suspect that is why this hotel is so highly rated. If you are coming to Annapolis and you don't want to spend $300+ a night this is a good choice.
- Official Description (provided by the hotel):
- SpringHill Suites by Marriott Annapolis is located just 3 miles from the US Naval Academy and the Historic District. We are a top choice among hotels in Annapolis, MD, offering all-suite accommodations, free parking, complimentary Wi-Fi, and free daily breakfast. Travelers love our spacious guest suites which feature separate living, sleeping, and dining areas. Our hotel also boasts a fitness center, indoor pool and whirlpool, business center, and meeting room. SpringHill Suites by Marriott Annapolis is ideally situated near City Dock, Maryland State House, Chesapeake Bay, and BWI and Washington, D.C. landmarks. ... more less
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- Also Known As:
- Springhill Suites Annapolis Hotel Annapolis
- Annapolis Springhill Suites