Poor customer service.
This hotels doesn't cater to the frequent business traveler. I travel every week for business, & usually stay at a Marriott type hotel, or a Hilton type hotel so have racked up many points. When I was checked in, I wasn't greeted with a thank you for your business (Elite-gold Member). When I asked for a room upgrade, I was told no. When I asked for a bottle of water (usually given-free when checking in) I was told I could purchase one at their marketplace. When I asked what perks does the Elilte-Gold Member receive I was told "Nothing". Even the internet wasn't complimentary (usually gets waived). Usually hotels recognize the frequent biz traveler & go the extra mile so that we continue to stay at their hotels. This hotel staff could of cared less. Next time I will stay at the Homewood Suites or Hampton inn that are close by.
To give the Housekeeping credit - the room was clean. :) and the bathroom amenities were Paul Mitchell (made in USA) & were great.
The hotel is located about 15 minutes from downtown Annapolis (easy drive).
However, with all of today's choices, I will not be staying at a hotel that doesn't care if I stay here or somewhere else.
- Official Description (provided by the hotel):
- SpringHill Suites by Marriott Annapolis is located just 3 miles from the US Naval Academy and the Historic District. We are a top choice among hotels in Annapolis, MD, offering all-suite accommodations, free parking, complimentary Wi-Fi, and free daily breakfast. Travelers love our spacious guest suites which feature separate living, sleeping, and dining areas. Our hotel also boasts a fitness center, indoor pool and whirlpool, business center, and meeting room. SpringHill Suites by Marriott Annapolis is ideally situated near City Dock, Maryland State House, Chesapeake Bay, and BWI and Washington, D.C. landmarks. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Odigeo, Ebookers, Marriott, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your SpringHill Suites by Marriott Annapolis reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Springhill Suites Annapolis Hotel Annapolis
- Annapolis Springhill Suites