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“Still trying to work out an incorrect charge from this hotel!”

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Hilton Garden Inn Annapolis
Ranked #8 of 21 Hotels in Annapolis
Columbia, Maryland, United States
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Still trying to work out an incorrect charge from this hotel!”
Reviewed 1 October 2013

"Average" definitely describes this hotel overall. We stayed in the king suite, which was not particularly comfortable, with high noise levels from surrounding rooms. Breakfast was of poor quality and overpriced. But the kicker was when I checked my credit card bill and found that we'd been billed for an extra night! We checked out early - and in spite of having a receipt in hand, I've spent over an hour on the phone with the hotel trying to persuade them that we checked a day earlier than they billed our credit card for. "But our computer shows you checked out the next day!" "So your computer is wrong - I have a receipt." I had to e-mail them a copy of the receipt, and they STILL tried to claim that it was wrong! Apparently they didn't have a copy of the same receipt, and the manager is "out of the office" until the end of the week... Finally after EXTENSIVE argument, they agreed to refund the incorrect charge. Will NEVER stay in a Hilton again.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Moira A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim G, General Manager at Hilton Garden Inn Annapolis, responded to this review, 4 October 2013
Thank you for your review. I apologize for the confusion with your bill. I am glad we were able to resolve the issue for you. My leadership team will review this type of situation with our desk staff to make sure it is handled appropriately moving forward. I will be be reaching out to you today directly to discuss further. I thank you again for your review and look forward to our correspondence.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (64)
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English first
Boca Raton, Florida
Level 3 Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 October 2013

Stayed in a suite with my wife and 2 year old over the weekend. My 2 year old enjoyed the huge tub and slept like a champ in his own room while mommy and daddy enjoyed peace and quiet their room. Breakfast was great. Location was convenient. Hotel was very clean. Staff was super friendly. The suite had a powder room too!!!! Plaza across the street and a lot of restaurants nearby.

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  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 288larryk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 27 September 2013

The service was outstanding. Very customer focus. Personnel were excellent and always ready to help and very friendly. The grounds were neat and well maintained. The value of the service was excellent.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anapolise, United States
1 review
Reviewed 27 September 2013

Picture of the size and quality of the room are very deceiving. Was expecting and nicer experience then what I received for the price i paid . Prices are ridiculous, also considering I was on a Wedding discount, not impressed. Average is exactly what it is!

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Amy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mableton, United States
1 review
Reviewed 23 September 2013

I planned to stay using rewards points. I booked my room by calling the Hilton Honors Reward number. I checked in they could not find me. In the system I had to break out my laptop and show the agent my confirmation. I checked out they said they could not process rewards and I paid with my AMEX. They said I would be reimburesed. I called the rewards people they said they could not reimburse me. I should cancelled by reservation (which I though was good) find availability and rebook using rewards prior to check-in. How is a customer to know?

  • Stayed September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Marlon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cape Cod, United States
1 review
Reviewed 22 September 2013

stayed one night, fine, but the mattress was hollowed otherwise no complaints desk kindly relocated us to the first floor near the entrance, which was a convenient plus noise from some adjacent rooms was obvious but nothing unexpected

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Edward T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elyria, Ohio
Level 5 Contributor
68 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 19 September 2013

All the staff at this hotel went out of their way to be helpful and friendly. Lobby is very nice with lots of couches and comfy chairs. Had a little lobby bar too. We were there for a family wedding so it was a perfect place to congregate and visit. Room had a little fridge and microwave. Location was very good. Easy to get downtown Annapolis and other tourist activities.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jules71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Annapolis

Property: Hilton Garden Inn Annapolis
Address: 305 Harry S Truman Pkwy, Annapolis, MD 21401-7481
Phone Number:
Region: United States > Maryland > Annapolis
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Annapolis
#6 Romantic Hotel in Annapolis
#8 Business Hotel in Annapolis
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hilton Garden Inn Annapolis 3*
Number of rooms: 126
Official Description (provided by the hotel):
The newly-renovated Hilton Garden Inn Annapolis has 126 guest rooms equipped with plush bedding, free WiFi, 32-inch high definition TV and a hospitality center featuring a microwave, mini-refrigerator and coffee maker. Located just 4 miles from the US Naval Academy, our Annapolis hotel offers easy access to Baltimore/Washington and Washington National Airports. Our onsite Garden Grille(R) & Bar serves cooked-to-order breakfast and a delicious dinner each day and signature cocktails in the evenings. Families appreciate our outdoor pool while business travelers can keep up their routines at the 24-hour fitness center. Choose Hilton Garden Inn Annapolis for your next trip. ... more   less 
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Also Known As:
Hilton Garden Inn Annapolis Hotel Annapolis
Annapolis Hilton Garden Inn
Hilton Annapolis

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