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“Terrific Stay”

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Hilton Garden Inn Annapolis
Ranked #8 of 21 Hotels in Annapolis
Orlando, United States
2 reviews
“Terrific Stay”
Reviewed 18 October 2013

My mother and I stayed here to attend the Maryland Renaissance Festival nearby. Weather was bad, we were exhausted from our flights, traffic, and then two days walking in mud in period costume, but the staff were always friendly and helpful (and didn't bat an eye at our garb!) The room was wonderfully comfortable especially after long days outside. We'll stay here again next year - the price was very reasonable for such a nice hotel and even coming back late at night, we felt safe.

  • Stayed October 2013, travelled with family
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    • Sleep Quality
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jocelyn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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730 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (66)
Date | Rating
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  • English first
  • French first
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English first
Irmo, South Carolina
Level 3 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 October 2013

Great hotel and very friendly staff. We all came from different areas for our nephew's wedding. We spent a lot of time hanging out in the lobby visiting. Real nice area with several couches, chairs and TV's. The staff at the bar were great, remembered all our preferences.

  • Stayed October 2013, travelled with family
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Helpful?
Thank grannypee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Annapolis, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 October 2013

The Hilton Garden Inn in Annapolis, MD is worth every penny. It is clean and the staff is very friendly. The hot breakfast is excellent, I can't say enough good things about our company's experience in choosing the Hilton Garden Inn. We will be repeat customers.

  • Stayed October 2013, travelled on business
    • Value
    • Location
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Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Danielle P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dillsburg
2 reviews
Reviewed 4 October 2013

We stayed here overnight when we were in the area for a friends wedding on Kent Island. The room is great size as we had our daughter with us and we stayed in a jacuzzi suit. I think the cost of the room was high, but the space was great, especially having an extra 1/2 bath. The water in jacuzzi hadn't been run for a while as it was rusty when first turned on, yuck, but we just ran it through. The sofa bed was NOT comfortable and I think the pillows left something to be desired. Also was expecting breakfast to be included and it was not - just a heads up.

  • Stayed September 2013, travelled with family
    • Value
    • Location
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Susan Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darlington
Level 3 Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 3 October 2013

Very pleased with our choice of this hotel. My wife and I got a good deal on Hotels.com and the hotel was ideal for our needs. Our room was very clean, the bed was very comfortable and the bedding very clean.
The staff were VERY helpful. I needed to print out a document, sign it, scan it and return it to our son very quickly. The staff couldn't have been more helpful, and it was achieved very easily.
Having stayed at the Hilton Garden Inn in Arlington and been equally pleased with it we now can't wait to try out the one on Kent Island on our next trip to the Washington area.
Having read reviews of other hotels (not this one) where people have criticised the manner of the staff I have begun to wonder how they treat and speak to the staff themselves. We have never had a bad experience, and I am starting to think that this is not just luck!

Room Tip: Can't be any help, except for saying that our room was first class.
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  • Stayed September 2013, travelled as a couple
    • Value
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Helpful?
Thank RetiredDarlington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pinckney, Michigan, United States
Level 6 Contributor
143 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 1 October 2013

When we checked in, we took our bags to room 413 and all was well. Went out for the day and upon our return there was a very disturbing droning sound in our room, very annoying and not at all conducive to a restful evening, down to the front desk where Sherry was very efficient and accommodating to relocate us immediately to another room on the first floor. Came to the conclusion the next morning that it was the blower fan from the restaurant that was causing the problem. This property is convenient to downtown Annapolis without the cost. Lots of shopping close by.

Room Tip: Not 413 or any room on that side of the building....
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
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Helpful?
Thank Elisabeth G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Columbia, Maryland, United States
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 October 2013

"Average" definitely describes this hotel overall. We stayed in the king suite, which was not particularly comfortable, with high noise levels from surrounding rooms. Breakfast was of poor quality and overpriced. But the kicker was when I checked my credit card bill and found that we'd been billed for an extra night! We checked out early - and in spite of having a receipt in hand, I've spent over an hour on the phone with the hotel trying to persuade them that we checked a day earlier than they billed our credit card for. "But our computer shows you checked out the next day!" "So your computer is wrong - I have a receipt." I had to e-mail them a copy of the receipt, and they STILL tried to claim that it was wrong! Apparently they didn't have a copy of the same receipt, and the manager is "out of the office" until the end of the week... Finally after EXTENSIVE argument, they agreed to refund the incorrect charge. Will NEVER stay in a Hilton again.

  • Stayed September 2013, travelled as a couple
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    • Rooms
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Helpful?
Thank Moira A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim G, General Manager at Hilton Garden Inn Annapolis, responded to this review, 4 October 2013
Thank you for your review. I apologize for the confusion with your bill. I am glad we were able to resolve the issue for you. My leadership team will review this type of situation with our desk staff to make sure it is handled appropriately moving forward. I will be be reaching out to you today directly to discuss further. I thank you again for your review and look forward to our correspondence.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Annapolis

Property: Hilton Garden Inn Annapolis
Address: 305 Harry S Truman Pkwy, Annapolis, MD 21401-7481
Phone Number:
Region: United States > Maryland > Annapolis
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Annapolis
#6 Romantic Hotel in Annapolis
#8 Business Hotel in Annapolis
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hilton Garden Inn Annapolis 3*
Number of rooms: 126
Official Description (provided by the hotel):
The newly-renovated Hilton Garden Inn Annapolis has 126 guest rooms equipped with plush bedding, free WiFi, 32-inch high definition TV and a hospitality center featuring a microwave, mini-refrigerator and coffee maker. Located just 4 miles from the US Naval Academy, our Annapolis hotel offers easy access to Baltimore/Washington and Washington National Airports. Our onsite Garden Grille(R) & Bar serves cooked-to-order breakfast and a delicious dinner each day and signature cocktails in the evenings. Families appreciate our outdoor pool while business travelers can keep up their routines at the 24-hour fitness center. Choose Hilton Garden Inn Annapolis for your next trip. ... more   less 
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Also Known As:
Hilton Garden Inn Annapolis Hotel Annapolis
Annapolis Hilton Garden Inn
Hilton Annapolis

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