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“Good night's sleep”

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Hilton Garden Inn Annapolis
Ranked #8 of 20 Hotels in Annapolis
Reviewed 4 August 2014

We just stayed at this Hilton this past weekend for a wedding. The inside looks newly redone and the staff at the front desk was very nice. The room was clean and the bed was incredibly comfortable for a hotel! The only problem we had was the floor tiles in the bathroom were all coming up. Pieces of grout were cracking and just laying on the floor. Tiles were actually lifting out. You had to be careful when you got out of the shower that a tile didn't tilt below you and cut your foot. We let the front desk know when we checked out and he "closed" the room until they could get someone up there. Also, the blowdryer is still the old travel blowdyer attached to the wall. Seems like most hotels are switching to the full size dryer in each room. Not much power in those little dryers.
Overall, the stay was very nice. We were told at check-in that there was a made to order breakfast for $9.95 a person, but we opted to grab Dunkin Donuts around the corner.

  • Stayed: August 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank NickyC1016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nikita P, General Manager at Hilton Garden Inn Annapolis, responded to this reviewResponded 19 November 2015

Thank you for taking the time to share your feedback with fellow travelers about your stay at the Hilton Garden Inn Annapolis. I'm glad you enjoyed your visit! See you next time!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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495 - 501 of 805 reviews

Reviewed 1 August 2014

We were travelling with friends and arrived at the 3:00 check in time to be told that they had been sold out the night before so NO rooms were ready. Could we come back in 30 minutes or so? We arrived back in 30 minutes to be told the rooms still were not ready and it was close to 5 o'clock by the time we were allowed to check into a room. The rooms were ok but nothing special and you could certainly tell they did a quick clean as there was only a half roll of toilet paper in the bathroom and not nearly enough towels and wash cloths. The bed was large but clearly needed to be replaced. Not comfortable at all. The "free" breakfast which we thought we got, turned out to cost $9.95 EACH so we decided to eat elsewhere. Everything about this hotel was a disappointment and I would not recommend it to anyone unless every place else is sold out.

Room Tip: Select a room at a different hotel as I don't think there is a good room at this particular one.
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  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank pjaneandpatrick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim G, General Manager at Hilton Garden Inn Annapolis, responded to this reviewResponded 6 August 2014

Thank you for your review and allow me to apologize for the issues you experienced. Please feel free to contact me directly at 410-266-9006 to discuss in greater detail. We appreciate your business and I hope we get the opportunity to have you stay with us again in the future.

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Reviewed 23 July 2014

I've stayed here before and have always had a pleasant time. This time it's been a little up and down.
Desk staff very pleasant and professional. Restaurant staff not so much. Service during dinner was incredibly slow. Server not attentive. Salad took 20 minutes. Bar closes at 9:00 which is not welcoming for those checking in late or wanting an after dinner drink. Even when it was busy they closed up. Makes no sense. If you have paying customers stay open. Don't these people work on tips?
Breakfast took 20 minutes for scrambled eggs and was made incorrectly.
Clearly, the room was not vacuumed during the entire stay.
Toiletries were not replenished during the week.
I travel every week. HGI is my hotel of choice throughout the country. I have stayed here man times before and been satisfied. This time...underwhelmed.
Hope this was just a fluke. I have one more night left. If any more issues, I will choose the Doubletree down the street next time.

Stayed: July 2014
Thank KH28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim G, General Manager at Hilton Garden Inn Annapolis, responded to this reviewResponded 25 July 2014

Thank you very much for your review and please accept my apologies reagrding the issues that occurred during your stay this week. We are always working towards continuous improvement and feedback from travelers like yourself is crucial in reaching that goal. Please contact me with any further information or if you have any questions or comments for me. I can be reached at 410-266-9006. Thank you again and I look forward to seeing you again soon.

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Reviewed 21 July 2014

Excellent breakfast included in price. Staff could not be better! The only issues were the bed was too soft and the room carpet needed either deep cleaning or changing.

I would highly recommend this property. Conveniently located - minutes from downtown Annapolis - 30 from Washington DC.. Pharmacies, restaurants nearby. Walmart is less than 15 min away.

Would stay there again.

Room Tip: Try to get the handicapped room - handle bars in bathroom, more room to move about. If not, I'm...
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  • Stayed: July 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank stevepW533LR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nikita P, General Manager at Hilton Garden Inn Annapolis, responded to this reviewResponded 3 January 2016

Thank you for taking the time to review our hotel! We hope you visit again soon.

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Reviewed 20 July 2014 via mobile

The staff was so friendly, the hotel was super clean, and our room was comfy. Would definitely stay there again while visiting Annapolis. We only stayed one night. I wish we could have stayed longer. The price was also very good compared to the area.

Stayed: July 2014
Thank Sthomas20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nikita P, General Manager at Hilton Garden Inn Annapolis, responded to this reviewResponded 3 January 2016

Thank you for taking the time to review our hotel! We hope you visit again soon.

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Reviewed 17 July 2014

The location of this hotel is great. It is only a few miles from downtown Annapolis. There is also shopping center around the area and several food chain. The staffs were very helpful and friendly. Buffet breakfast was a great value.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Chi C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nikita P, General Manager at Hilton Garden Inn Annapolis, responded to this reviewResponded 3 January 2016

Thank you for taking the time to review our hotel! We hope you visit again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2014

Staff great! very professional from in check to housekeeping! Upon check in the front desk personnel greated us with a smile and engaged us in general conversation. The rooms were clean and food service exceptional.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank David J B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nikita P, General Manager at Hilton Garden Inn Annapolis, responded to this reviewResponded 3 January 2016

Thank you for taking the time to review our hotel! We hope you visit again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Annapolis

Address: 305 Harry S Truman Pkwy, Annapolis, MD 21401-7481
Phone Number:
Region: United States > Maryland > Annapolis
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Annapolis
#6 Romantic Hotel in Annapolis
#8 Business Hotel in Annapolis
Price Range: £68 - £139 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Annapolis 3*
Number of rooms: 126
Official Description (provided by the hotel):
The newly-renovated Hilton Garden Inn Annapolis has 126 guest rooms equipped with plush bedding, free WiFi, 32-inch high definition TV and a hospitality center featuring a microwave, mini-refrigerator and coffee maker. Located just 4 miles from the US Naval Academy, our Annapolis hotel offers easy access to Baltimore/Washington and Washington National Airports. Our onsite Garden Grille(R) & Bar serves cooked-to-order breakfast and a delicious dinner each day and signature cocktails in the evenings. Families appreciate our outdoor pool while business travelers can keep up their routines at the 24-hour fitness center. Choose Hilton Garden Inn Annapolis for your next trip. ... more   less 
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Also Known As:
Hilton Garden Inn Annapolis Hotel Annapolis
Annapolis Hilton Garden Inn
Hilton Annapolis

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