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“Great choice” 5 of 5 bubbles
Review of Hotel UMass

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Hotel UMass
Ranked #1 of 3 Hotels in Amherst
Certificate of Excellence
GreenLeadersSilver level
sarasota, florida
Level Contributor
113 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
“Great choice”
5 of 5 bubbles Reviewed 24 March 2012

We stayed here while visiting colleges in the area. It was a great choice. It was hard to find--hard to believe there wasn't really a front door if you arrive by car...just follow signs into garage, and to hotel. Very convenient, very pleasant inside! as other posters said, windows open which helps control temp. Also very inexpensive. Continental breakfast was very nice. Service was good. Couldn't get online with our macs, and the hotel people couldn't' help. Come on guys, its a college campus. Finally got online one day. The beds were a bit...firm. They were firm foam.
I left my phone charger, called and asked about it, and received it in the mail a few days later. That was nice!

  • Stayed March 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lemstar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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442 reviews from our community

Traveller rating
    205
    164
    55
    11
    7
See reviews for
200
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (100)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Hopkinton, Massachusetts
Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 14 March 2012

I stayed there last week while visiting the UMass campus as a prospective grad student. It is situated very conveniently on campus within walking distance to most of the departments (Be ready to walk though- it's quite a walk to and fro). The hotel building looks drab from outside but the very industrial construction with concrete walls and ceilings has been very tastefully decorated and designed on the inside.

Service was great and I was pleasantly surprised and impressed to learn that most of the staff are hospitality/hotel management students. They were very professional and helpful. Some reviews here mentioned that the rooms are not that good so, I was prepared for the worst but, I was very impressed with the rooms. It was better than most decent hotels. There were two double beds, a wall-mounted flat screen tv, desk, chairs, great lighting. The room had a hair-dryer, coffee machine and iron with ironing board.

The bathroom is tiny but well fitted and clean. Shower stall with glass doors may fit two people! The heater in the room was pretty good and I could change the setting from my room itself- from 65 to 75 F, I think..I dont remember the range exactly. The room also comes with an iPod/iPhone charging dock with radio and alarm. I could access the Hotel Wifi with the access information the reception desk gave me.

Parking is below the hotel but you should not park near the entrance to the garage. You need to keep driving till you reach the garage entrance to the building especially if you have luggage. You will have to carry it till the elevators. The lobby is on the third floor of the building.

Breakfast is continental. I'm not sure if there is a restaurant but there are eateries on the floor below the hotel lobby. I am not sure about the room rates as the university covered my stay but I heard its reasonable. The only cons- The walls ARE a little thin- not enough to hear conversation but you can hear boisterous laughter and the shower running- that sort of thing. There are no signs clearly directing to the hotel or the garage. We kind of drove around a bit and took wrong turns for 20 minutes looking for the front enterance before making it to the garage instead. I really enjoyed my stay though. I would stay here again.

Room Tip: The rooms are along a long corridor so you may want to choose one in the middle so its not a long wa...
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  • Stayed March 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank luckyginger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
umasshotel123, Manager at Hotel UMass, responded to this review, 15 March 2012
Dear Luckyginger,
It was a pleasure to read your review of our hotel. I am so glad you took the time to let us know about your experience at our UMass Hotel.
Sincerely,
David O'Connor, Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bar Harbor, Maine
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 7 March 2012

I recently stayed here while visiting campus as a prospective graduate student. I booked the hotel for the sole reason that it is situated directly on campus, and within walking distance of Amherst Center-both of which I wanted to explore.

The pros to this hotel are: One-it's location. Book this hotel if you want easy access to campus activities, friends, or events in Amherst Center. Two: Parking is free (and until 5pm on the day of your departure), and in an attached parking garage. Three: They have an excellent staff, many of which are hospitality students. And four: The price is reasonable, even the standard daily rate.

The cons (and to note-these were not negatives towards my stay, but certainly some points that might be considered). One: The garage is quite a walking distance to the hotel lobby (which is on the third floor of the Student Union), and requires walking through the often crowded student union in order to access the elevator. Two: the continental breakfast area is very small-perhaps eat breakfast before checking out, there really isn't enough room to bring your suitcase with you. Three: Bathroom lighting (at least in my room) was not adequate, especially over the sink. Four: It is still unclear to me if there is an actual restaurant on the hotel's top floor-but if you are seeking food, heading down to the Student Union to its several eateries is really your closest option.

Overall, I would recommend this hotel to those who seek to visit campus. It is certainly a hidden surprise inside the large brutalist, cement building. I will certainly stay here again.

  • Stayed March 2012, travelled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank tuckertwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
umasshotel123, Manager at Hotel UMass, responded to this review, 13 March 2012
Dear Tuckertwo,
Thank you for taking the time to tell us about your recent stay at the UMass Hotel at the Campus Center. I really enjoyed the clear and precise way you reviewed our hotel, it was very helpful. To answer your question, no there is no longer a restaurant on top of the Campus Center. It is now a class room for the Hospitality and Tourism Management Students. We look forward to seeing you back soon.
Sincerely,
David O'Connor, Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Livingston, New Jersey
Level Contributor
221 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 bubbles Reviewed 6 March 2012

This hotel is in the Campus Center at the University of Massachusetts. The rooms are clean and bright. The bathroom was small but great shower with a glass door (no moldy curtain). They include a continental breakfast and free garage parking. It was a good value and a terrific way to get the feel of the campus. Need better signs to locate it on campus. The hotel is not pretty to look at from the outside but surprisingly nice on the inside.

  • Stayed March 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank swtravelmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
umasshotel123, Manager at Hotel UMass, responded to this review, 7 March 2012
Dear Swtravelmom,
I am pleased to hear you have enjoyed your recent stay at the UMass Hotel at the Campus Center. Our room specialist take great pride in the work they do in the rooms. I appreciate you taking the time to tell us about your experiences with the UMass Hotel.
Sincerely,
David O'Connor
Hotel Manger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lexington, Massachusetts
1 review
5 of 5 bubbles Reviewed 4 March 2012

Favorite Hotel to stay in when I am in Amherst. The rooms are claen and the atmosphere is quiet. I only wish you could regulate the tempature of the room instead of asking the front desk to do so for you.

Room Tip: They need to change the rooms so guest can change the heat/AC temputures themselves.
See more room tips
  • Stayed February 2012, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank janet A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
umasshotel123, Manager at Hotel UMass, responded to this review, 7 March 2012
Dear Janet A,
Let me start by thanking you for being such a loyal and dedicated guest at the UMass Hotel. The thermostats in the room do allow for a temperature range between 65-74 degrees that guest are able to set to their desired temperatures. I hope this will help you next time you stay with us. We look forward to seeing you soon.
Sincerely,
David O'Connor
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Navesink, New Jersey, United States
1 review
5 of 5 bubbles Reviewed 28 February 2012

Helpful with directions - arrived at 1 am. Very courteous staff. Pleasantly surprised with accommodations.

  • Stayed February 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Teri L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
umasshotel123, Manager at Hotel UMass, responded to this review, 5 March 2012
Dear Teri L,
Thank you for taking the time to tell us about your stay! Hope to see you again soon!
Sincerely,
David O'Connor, Hotel Manger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lowell, MA
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 27 February 2012

Big, super clean rooms! Right in the middle of everything. Gerat for parents visiting students

  • Stayed February 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank StaceyGeary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
umasshotel123, Manager at Hotel UMass, responded to this review, 5 March 2012
Dear StaceyGeary,
Please to here that you enjoyed your stay, hope to see you back soon!
Sincerely,
David O'Connor, Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel UMass

Property: Hotel UMass
Address: 1 Campus Center Way, University of Massachusetts, Amherst, MA 01003-9243 (Formerly Campus Center Hotel)
Region: United States > Massachusetts > Hampshire County > Amherst
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Amherst
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hotel UMass 2.5*
Number of rooms: 116
Official Description (provided by the hotel):
Rated the best hotel in Amherst, and seated in the center of the picturesque UMass Amherst campus, Hotel UMass blends a tranquil countryside escape with the bustling energy of campus life, making it your ideal destination when staying in the area. During your stay at Hotel UMass, you will have access to the distinctive cultural atmosphere of one of the nation’s top universities, while remaining only minutes to historic downtown Amherst, allowing you to discover the magic of the Pioneer Valley. The breathtaking views from your guestroom alone will allow you to appreciate the natural beauty of scenic New England.During your stay, you will enjoy first-class accommodations and exceptional service. We offer university guests, conference attendees, parents, students, local and corporate travelers and alumni an exceptional Hotel UMass experience. ... more   less 
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Also Known As:
Umass Hotel At The Campus Amherst
Campus Center Amherst

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