We stayed at the Umass Hotel while our son went to New Student Orientation.. The room was clean and the King size bed was very comfortable. After check in at around 6:30 Sunday we ordered a cot for our son and went to dinner. We assumed that the cot would be in our room when we returned but it wasn't. I called down and asked about it and was told that it would be right up. We had been traveling for a while that afternoon and all three of us were tired. About a half hour later when no cot arrived, I went downstairs and was told by the desk clerk that he was the only one that could bring me the cot, he was checking in guests and would bring it right up. Finally 20 minutes or so later the Cot arrived. I know it's summer and with school in recess it's probably slow at the hotel but service should not suffer.
On Monday night with our son safely tucked into his dorm for the night we decided to open a bottle of wine and watch something on TV. We would have ordered from the hotel but the selection was dreadful. I went downstairs to get a corkscrew and several glasses and to my surprise there were no corkscrews at the front desk (no totally uncommon). When Housekeeping arrived with the glasses and the opener the girl that brought the items informed us that she needed the corkscrew back that there were no more in the hotel???
I guess business must be worse than I thought, I'll go out and buy a dozen corkscrews and donate them to the hotel. They must be paying the students that run the place way too much money.
These minor service issues won't keep us from coming back. We had a great time.
- Official Description (provided by the hotel):
- Rated the best hotel in Amherst, and seated in the center of the picturesque UMass Amherst campus, Hotel UMass blends a tranquil countryside escape with the bustling energy of campus life, making it your ideal destination when staying in the area. During your stay at Hotel UMass, you will have access to the distinctive cultural atmosphere of one of the nation’s top universities, while remaining only minutes to historic downtown Amherst, allowing you to discover the magic of the Pioneer Valley. The breathtaking views from your guestroom alone will allow you to appreciate the natural beauty of scenic New England.During your stay, you will enjoy first-class accommodations and exceptional service. We offer university guests, conference attendees, parents, students, local and corporate travelers and alumni an exceptional Hotel UMass experience. ... more less
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- Also Known As:
- Umass Hotel At The Campus Amherst
- Campus Center Amherst