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“Great place to rest your head.”

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DoubleTree by Hilton Hotel Boston - Andover
Ranked #2 of 7 Hotels in Andover
Montclair, New Jersey
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great place to rest your head.”
Reviewed 27 July 2014

The staff is friendly and helpful. The bar is well stocked and enjoyable. The rooms were well designed, extremely clean and comfortable to spend time in. About 40 minutes outside of Boston, the price is great and you won't be disappointed.

Room Tip: The halls are very long and there are only one set of elevators. I would ask for a room closer to el...
See more room tips
  • Stayed August 2013, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank Sean A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WyndhamBostonAndover, General Manager at DoubleTree by Hilton Hotel Boston - Andover, responded to this review, 4 August 2014
It’s certainly a pleasure to hear that your recent stay at the Wyndham Boston Andover Hotel was enjoyable. We strive to provide each of our guests with the utmost in care and comfort and it seems we met that goal with you. Thank you for your kind acknowledgement of our staff and we look forward to having you stay with us again soon.
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1,233 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (61)
Date | Rating
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English first
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 July 2014 via mobile

Won a free night as a charity donation and stayed over on a Saturday night. Hotel was immaculate, contemporary, beautiful furniture...king bed room was spacious and clean..Mike the bartender was the ultimate example of customer service...Gregory our waiter in 189 Prime was terrific! Food and drinks were delicious, including brunch on Sunday.
We were disappointed with the view from our 2nd floor room..it looked directly at a roof with fan units and a brick wall...
The front desk staff left a lot to be desired...checking in, the employee barely greeted us, we were not explained where any of the hotel amenities were, and we weren't even told our room number!!! I had to look on the paperwork and then ask where the elevators were...to which I was told "they're down the hall".
Checking out was equally as lackluster..it seemed as if I was bothering them and when I said I hadn't received a statement under my door, she had to take the time to look in the computer...didn't look too happy about that...
Not even a "thank you for staying with us" was said!
Overall, the Wyndham Andover is a nice hotel. We might not stay there again, but we will return to 189 Prime!

Stayed July 2014, travelled as a couple
Helpful?
1 Thank Mrsrap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WyndhamBostonAndover, General Manager at DoubleTree by Hilton Hotel Boston - Andover, responded to this review, 31 July 2014
While we’re very happy to read that you were able to enjoy delectable meals and outstanding service in 189 Prime, it is disappointing to learn that other areas of your stay were not as enjoyable. The service levels that you describe are certainly not what we wish our guests to experience and we will review your comments with the departments that affected your stay. We do apologize for missed opportunities to create the most enjoyable stay for you and hope that you will consider returning to our hotel in the future. Thank you for your review.
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Andover
1 review
Reviewed 22 July 2014

HOTEL WAS CLEAN AND THE FURNISHINGS WERE GREAT
Hotel was clean and the rooms were really nice. I do think the bar's need to be opened later

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts

Helpful?
Thank Nancy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WyndhamBostonAndover, General Manager at DoubleTree by Hilton Hotel Boston - Andover, responded to this review, 31 July 2014
We’re thrilled that your stay at the Wyndham Boston Andover was enjoyable and we thank you for sharing your experience with us. It would be our pleasure to have you return and we hope it’s soon!
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Additional Information about DoubleTree by Hilton Hotel Boston - Andover

Property: DoubleTree by Hilton Hotel Boston - Andover
Address: 123 River Rd, Andover, MA 01810-1029 (Formerly Wyndham Boston Andover)
Phone Number:
Region: United States > Massachusetts > Andover
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Andover
#3 Business Hotel in Andover
#4 Romantic Hotel in Andover
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Boston - Andover 3.5*
Number of rooms: 293
Reservation Options:
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Also Known As:
Wyndham Andover Hotel Andover
Andover Wyndham

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