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“Family Reunion”

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Residence Inn Marriott
Ranked #6 of 7 Hotels in Andover
London, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Family Reunion”
Reviewed 9 July 2014

We just spent 4 nights in this hotel gathered for a family reunion. The hotel was very well maintained, newly renovated, and clean with a lovely courtyard. The staff was very friendly and helpful to us. The hotel is fairly isolated and my husband was concerned about parking security, but he noticed a security guard patrolling the area late at night. I would definitely stay again.

Room Tip: average to quiet I would give this hotel a 4 1/2 stars but could not seem to do this
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  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Sharon L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Priscilla D, General Manager at Residence Inn Marriott, responded to this review, 19 July 2014
Dear Sharon L,

Thanks for taking the time to share with us that you and your family had a great time!
Our prime hotel location is beautiful and safe, given our guests the tranquility of the Andover area.
Our TEAM works towards one goal: "To give you a memorable service that you will tell stories about it".

Again, thanks for recognizing our staff, cleanliness and safe location.

Sincerely,
Priscilla Dias
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205 reviews from our community

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63
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68
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Level 5 Contributor
82 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 3 July 2014 via mobile

You can expect a nice, clean and comfortable hotel. The rooms are spacious, you'll have a small fitness facility with everything you need to fight the jet lag and the complimentary breakfast and dinner buffets contain something for everyone I believe.

Looking forward to visit you again soon.

Stayed March 2014, travelled on business
Helpful?
Thank Patrick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Priscilla D, General Manager at Residence Inn Marriott, responded to this review, 19 July 2014
Dear Patrick B,

Thanks for sharing with us your positive experience at our hotel.
We take pride of our service and cleanliness, and our guests always want to come back.
Our breakfast is famous within Marriott brand for the variety and quality we offer daily. Our complimentary social dinner is fun and we try our best to always cook something that all guests will enjoy!

Again thanks for taking the time to review our hotel and I hope to see you soon.

Sincerely,
Priscilla Dias



Sincerely,
Priscilla Dias
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
2 reviews
Reviewed 1 July 2014

I was in the area for a few days and was looking for an affordable place close to the highway; this place checked all the boxes and surprised to the upside. The room was great, good sized, very clean. The staff was nice, helpful and pleasant. The food for breakfast was good and parking was convenient. Location is right next to 495/93, close to a chili's for the quick trip to the bar as well! Thanks!

Room Tip: I believe all rooms have 'suite' features such as separate living room and bed room.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steven P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Priscilla D, General Manager at Residence Inn Marriott, responded to this review, 19 July 2014
Dear Steven P.,

Thanks for recognizing our hotel and staff!
Our housekeeping department takes pride of their cleaning and our guests recognizes.
We are all suites hotel with a full equipped kitchen and guests can choose from 4 different suite types.
Our goal is to make sure we give a memorable service that will make you come back when visiting the area again.

Again, thanks for taking the time to review our hotel and I hope to see you soon!

Sincerely,
Priscilla Dias
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
9 reviews
3 hotel reviews
Reviewed 19 June 2014

very nice spot for buisiness comers.
the rooms are nit and tidy, food is great, and service is remarkable.
location is awesome, very quiet and beautiful surroundings.
it was freezing cold, but the rooms are heated perfectly!

Stayed March 2014, travelled on business
Helpful?
Thank klirs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Priscilla D, General Manager at Residence Inn Marriott, responded to this review, 19 July 2014
Dear Klirs,

Thanks for your compliments on our hotel and service.
Our goal is to give you a service that will make you return when visiting the area again.
Our suites were just renovated and each one has their own ac/heat unit so our guests can control the temperature.
Our prime location is beautiful providing a close experience to the Andover nature which includes our own walking trail.

Again, thanks for taking the time to review our hotel and hope to see you soon!

Sincerely,
Priscilla Dias
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 8 June 2014 via mobile

This hotel was awesome! Great staff, great and clean accommodations. Ms. B, (I think it's Bess) overnight desk representative is awesome she made the stay well worth. The manager was great as well. Both addressing me by name whenever they saw me and making me feel welcomed and comfortable. I stayed a week and looking forward to staying again. Great food,especially for a hotel! Great job by the cleaning staff as well. My room was always clean beyond expectations. Love them!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anthony H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Priscilla D, General Manager at Residence Inn Marriott, responded to this review, 19 July 2014
Mr. Anthony H,

I am very excited to hear that we made you feel like a KING and your stay was great!
Our goal is to give you a service so memorable that will make you come back.
We are sure that you will stay with us again when visiting the Andover area again.

Thanks for taking the time to review our hotel and see you soon!

Sincerely,
Priscilla Dias
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Deerfield, MA
Level 4 Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 7 June 2014

We are a family of 4 and stayed for one night. We were placed on the first floor. It was a loud night. The walls are paper thin and we could hear the guests next door (their TV and their talking) but the worst was the noise from the room above us. The beds were hard and uncomfortable as compared to other Residence Inns we have stayed at. The suite was clean and in excellent condition, as was the hotel. Breakfast was wonderful and staff were smiling and helpful. The only other comment we have was we were wandering around the hotel looking for the lobby and we got a bit lost. There were no signs on the wall that said "lobby this way" like there usually are. We asked three different housekeepers for directions and not one spoke English! Another guest finally directed us. This is a very pricey Residence Inn - one of the most expensive we have encountered. All in all, a decent stay but not great.

Room Tip: Definitely choose the top floor!
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MommyofTwoGirls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Priscilla D, General Manager at Residence Inn Marriott, responded to this review, 19 July 2014
Dear Mommyoftwogirls,

Thanks for taking the time to share your recent visit experience with us.
I am are glad to hear that our staff and breakfast was wonderful and helpful.
Please accept my apologies about your difficulty of finding our Gatehouse but glad to hear that our guests helped you.
Again thanks for your review and I hope you choose our Residence Inn by Marriott when visiting the Andover area again!

Sincerely,
Priscilla Dias
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boothbay, Maine
Level 5 Contributor
68 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 30 May 2014

This was my 3rd experience with a Residence Inn. The room and common areas were clean. Nice TV but in a strange location. I like having a full kitchen.

I was disappointed in the food. The breakfast and the evening snack were pretty poor. Waffle maker didn't perform well. Coffee pot was frequently empty. The breakfast meat (fake bacon?) was very strange. I don't know if it was just this facility or Marriott is cutting costs.

While they sold wine and beer. The selection was limited. They had run out of products.

Outside the room was noisy due to children running and playing in the hall.

  • Stayed May 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank pelican33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Priscilla D, General Manager at Residence Inn Marriott, responded to this review, 2 June 2014
Dear Pellican33,

Thanks for sharing your recent experience with us.
I am glad you found our room clean but sorry to hear that our breakfast options were not as expected. We provide healthy options on our breakfast menu like "turkey bacon, parfaits, fresh cut up fruits" which is a Residence Inn standard. I will for sure be sharing with our brand your feedback.
Thanks for being our guest and I hope you can give us another chance when visiting the Andover area.

Sincerely,
Priscilla Dias
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Residence Inn Marriott

Property: Residence Inn Marriott
Address: 500 Minuteman Road, Andover, MA 01810-1044 (Formerly Residence Inn Boston Andover)
Region: United States > Massachusetts > Andover
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Andover
#3 Romantic Hotel in Andover
#4 Family Hotel in Andover
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Residence Inn Marriott 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Residence Inn Boston Andover Hotel Andover
Residence Inn Andover
Andover Residence Inn

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