We stayed here for a wedding in June of 2012. We had a suite with two double beds and a sofabed, which was (miraculously) roomy enough for the number of people we had in the room (four adults and three very young children). The beds were comfortable and the room was very clean. The fridge and microwave were handy to have with kids in tow.
The staff was friendly, but in an almost "fake" way, as if they were trying too hard. They were relatively tolerant of our presence as a wedding party, but I got the feeling at times that we were a bit of a bother to them.
The breakfast area was roomy, which seems to be a rarity these days. We had quite a large group, so it was nice to be able to spread out and not feel crushed during breakfast.
On days when we were not out of the room before 11am, they simply did not come back to clean our room, so there were a few days that we went without maid service.
My biggest disappointment was that the hotel could not meet my request for early check-in. I understand that early check-in always depends upon availability, but to be told that I had to wait another hour when I had just driven for 16 hours in a row was definitely disappointing, and I didn't feel like the woman at the front desk had any interest in attempting to accommodate me. This may have been because we were located near other members of the wedding party, but it didn't make for a good first impression.
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- Springhill Suites Andover