We stayed at this hotel for one night and actually got 2 one bedroom suites. I asked for an early check-in as a Hilton Honors member. They said yes. When we got there, the rooms were not ready and they put us in another room. I went to check the rooms before bringing luggage in and one of the rooms had not been cleaned by housekeeping. I had to go back down to the reception desk and it took them forever to get another room to put us in. She apologized, but complained that there was no manager there and she was having a bad day?!? Sorry, but not professional to share with someone coming to your hotel. The rooms were nice and clean, roomy. Our room had a problem with the ac, but we did not complain. We tried to put the living-room area on ac and it kept turning to warm and ended up getting close to 80 degrees. The bedroom was fine and we had to open the door to the bedroom to cool off the living-room and shut the curtains. It was nice to have the little kitchen area, but one of the burners was broken. Still able to cook us up a spaghetti dinner. Very, very disappointed the pool was closed. We were very looking forward to that and it would have been nice if they would have notified us that it was not open for maintenance before booking. My son was looking forward to it. It was interesting to notice a group of people barbecuing and jumping the fence to use the pool. We did complain to the desk there were people in the pool and they hadn't even noticed! They had to call the police to get the guests out. The bed was comfortable, but the fitted sheet had sticky stuff on it and I couldn't use it. Breakfast was a big disappointment. They were out of everything and had someone working to restock who was very slow and complaining the whole time. When asking him to restock the items, he seemed agitated and complained. We could hear him go out back and talk to another lady and argue and complain back and forth about the breakfast and how housekeeping didn't do their job and someone called in. Very unprofessional and not appropriate. It has great potential, but rude employees and problems with pool being open and air conditioner were annoying at least. When you pay good money to stay somewhere, you expect to get the service you pay for. You will be taking a chance if you stay here.
- Official Description (provided by the hotel):
- Welcome to Homewood Suites by Hilton Boston/Andover, an extend stay Boston hotel. Our all-suite hotel is located near downtown Boston and Logan and Manchester airports. Enjoy easy access to I-93, Routes 95/128, and the Massachusetts Turnpike (I-90). Nestled in the quiet, wooded Merrimack Valley, our Andover, MA hotel is a gateway to many New England activities. If you want to attend a Red Sox game, we’re just 30 minutes from downtown Boston. Take a short drive to the historic cities of Lexington, Concord, and Salem. Business travelers will appreciate our proximity to many Boston-area corporations and office parks.Relax or catch up on work in a suite that features a separate living room with a sleeper sofa, work and dining table, TVs in each room, and premium cable channels. Prepare dinner or snacks in the fully equipped kitchen. Plunge into the seasonal outdoor pool or work out in our fitness center. Buy a cold beverage in our hotel convenience store.Check emails with free high-speed internet access in each suite or our business center. Host a business meeting or event for up to 50 people. Wake up to a hot full breakfast served daily, and unwind at the end of the day with evening dinner and drinks* served Monday through Thursday, both included in your extended stay in Boston. For business or leisure, Homewood Suites by Hilton Boston / Andover hotel is your home away from home.*Local and state laws apply ... more less
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- Also Known As:
- Homewood Suites By Hilton Boston/Andover Hotel Andover
- Comfort Suites Andover
- Andover Comfort Suites