I'm a big fan of this Bertucci's. I actually go here pretty often, at least once a month - sometimes more. My mom and I have made it a little "tradition" to spend some time together, and this is where we always go.
What I like about this Bertucci's is its consistency. The food is ALWAYS good, you know exactly what to expect when you step through the door. You know you will get a good meal, and you know its not super expensive.
The service is good, it really depends on your server. Some are more "with it" , engaged and friendly than others. We certainly have our favorites, but even when they aren't there it's not that bad - if they forget your bread/olive oil (it's really good don't miss out) just let them know and they'll bring it right over.
This location is more of "to-go" location, they do have some outdoor seating in the summer too. Inside the dining area is relatively small, again it's a designed as more of a pick up type place. You sit right next to the kitchen, which frankly I don't mind it adds sort of a cozy/casual feel that I enjoy.
Another neat thing about Bertucci's is that they are constantly changing up their menu. The main items stay, but they add a few new dishes here and there to spice up your options. Also, if you order Pizza, try to save a piece for left-overs; It might actually taste better cold.
My favorite dish overall is the Shrimp Rossini - it's a classic, a good amount of small shrimps on a bed of pasta w/ cheese, but its the sauce that makes it so good.