I love their breakfast sandwiches! Food, pastries and coffee is great. However, there are a few girls in particular in the Andover location who are very rude and look miserable every time I go in. I literally told my husband, "This girl needs a new job or she needs to call out miserable. She's rude everytime we come in here!"
In September I ordered one dozen custom gingerbread for a party one week in advance for the event. When I went to pick them up I was told they forgot to make them. I had to leave and go back. While I was very frustrated by this, the cookies came out awesome (adorable and delicious) and they threw in a few extra for the inconvenience. Mistakes happen, but I was pleased they followed through with a great product in the end. My one complaint is the customer service when I go for a coffee or a breakfast sandwich. If you're going to be working with the public, then put a smile on your face and at least pretend to be friendly and happy. I have several friends who won't go back to the Andover location solely due to the rudeness of some of the workers.
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