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All reviews front desk waffles room was clean marriott hotels dunkin donuts fresh fruit this past weekend hot tub recommend staying here coffee maker stayed one night parking lot business trip would stay here again convenient location king room the breakfast area
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Reviewed 8 June 2014

We have stayed here probably 6 or 7 times as our grandchildren live in the area and we come up for birthdays, sports events, and just to visit. The hotel is clean with a decent breakfast and close to all the area businesses. Here is my big problem, The last three times we stayed here the pool is out of order and they promise it will be repaired by the next day. We like to bring the grand kids over for a swim when we come up. This time when we called we specifically asking if the pool was in working order and they said it was. When we arrived the pool was not working and was very dirty. As Marriott members this is the third time you were unable to deliver again. There are 2 other hotels in the area but only one with a pool. Time to try another hotel.

Room tip: If your traveling with children and like to use the pool this is not the best option. Every thing else is good but I would really like a pool that actually works.
Date of stay: June 2014
  • Trip type: Travelled with family
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1  Thank gdgk1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sidd B, General Manager at Fairfield Inn & Suites Worcester Auburn, responded to this reviewResponded 10 June 2014

We appreciate your generous feedback that you gave about your recent stay with us. I was sorry to see that we failed in delivering a working clean pool during each stay of yours. I can understand being grandparents and being not be able to have your grandkids swim during your hotel stays is very dissapointing. You will however be glad to know that the Pool problems have been addressed and we are back up and running. I would request you to give us another try and we will try our best to not dissapoint you and your grandkids. We look forward to see you again in...thank you.

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Reviewed 1 June 2014

The Fairfield Inn & Suites in Worcester Mass is a gem. We stayed here before for one night on the way back from Connecticut and did again for a early flight out of the easiest airport in New England. The young check in clerk, to his surprise, checked us in and out, before he got off his shift, but that was fine, he was super friendly, quick and helpful. The rooms are small but served the purpose, for a 6 hour nap. Warning, they are a complicated, distance from the airport, so leave earlier than you would expect. Did not catch breakfast, but the property was clean and well appointed. Parking was easy and plentiful and our first floor room, made life easy.

Date of stay: June 2014
  • Trip type: Travelled as a couple
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Thank jerrythetraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sidd B, General Manager at Fairfield Inn & Suites Worcester Auburn, responded to this reviewResponded 2 June 2014

We appreciate your generous feedback that you gave about your recent stay with us. I was sorry to see that in terms of location we could not meet your needs but I am glad you did enjoy most aspects of our property. I have also shared your feedback with all my staffmembers. We look forward to see you again in the near future. We certainly take a lot of pride in the service that we provide and hope that you will continue to experience it on your forthcoming visits.

Yours in Hospitality

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Reviewed 28 May 2014

This is a very comfortable hotel. We stayed three nights, and had a great time. We were in the area for a concert in Worcester, and some other recreational activities. This hotel is extremely close to Worcester, and major highways. Parking is convenient. The hotel was very clean, quiet and modern. Our room was very comfortable. The bed had a memory foam type mattress, and we slept well. There was a pool that looked nice, but we did not take advantage of it. A tasty breakfast was served each morning, with a good variety of hot and cold food choices and beverages. We especially liked the scrambled eggs and turkey sausages. Delicious fresh baked cookies were put out for an evening snack.
We did have a slight problem at check-in, with the gentleman who checked us in... he was perhaps a new employee who needed some additional training (that's how it seemed). The problem was easily corrected by the woman on the next shift at the front desk. The entire rest of the staff was extremely friendly, helpful and efficient.
This is a very good hotel for business or pleasure. We would definitely stay here again,

Date of stay: May 2014
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
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Thank Lester242
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sidd B, General Manager at Fairfield Inn & Suites Worcester Auburn, responded to this reviewResponded 30 May 2014

We appreciate your generous feedback that you gave about your recent stay with us. It is valuable feedback from our patrons like you which encourages us for continuous improvement. I have also shared your feedback with all my staffmembers. We look forward to see you again in the near future. We certainly take a lot of pride in the service that we provide and hope that you will continue to experience it on your forthcoming visits.

Yours in Hospitality

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Reviewed 23 April 2014

Clean, modern, attractive public spaces and comfortable room. Appears to be newish or newly renovated. Nice free breakfast spread. Very convenient to highway. Met all needs and, really, provides all you could ask for in an overnight stay on a long road trip.

Date of stay: April 2014
  • Trip type: Travelled with family
    • Value
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3  Thank Framework
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 February 2014

Just spent a night here for my cousins wedding. Room was clean and the breakfast was good. The staff was all very nice. The one thing they could improve is the pool. The room was really noisy from the heater...not a small noise...a very loud noise. Not very relaxing. I would would for sure stay here again.

Date of stay: February 2014
Trip type: Travelled as a couple
2  Thank Amanda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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