Let's see, where to begin. How about when we (an older couple) walked in and were seated next to a family with loud young kids celebrating one of the kids' birthday, even though the restaurant was 90% empty. The server arrived within 15 seconds after we sat down and asked if we were ready to order (the first of only two times in the whole experience she was prompt) before we had even picked up our menus. We said we needed more time, and she returned in another 15 seconds, when we were still basically opening the menus. Tried to order broccoli, which was on the menu but, we were informed, they don't actually have it anymore. I ordered an iced tea, which was warm enough that the ice melted on contact and was so bitter that it was impossible to drink. After ordering we waited for a long time to get our food because, as it turns out, the kitchen "forgot a side," even though the meals come with two sides. So, we ate. Then the empty plates sat on the table for at least 10 minutes after we finished. Flagged several people down asking them to send over our server with the check. She finally arrived and told us that she had left the building to deliver an order to a hotel, and told her manager to send someone over to check on us. Needless to say, nobody ever did. The manager stopped by and took $8.00 off our $25.00 check, which included a $2.40 charge for a drink we never ordered! She also gave us some coupons for free nachos and salsa, which any real Mexican restaurant will give you for free anyway. Oh, and the bathroom had a very dirty toilet, along with a sign on the door that told diners to let them know if the bathroom was dirty. Not our job, but clearly not their job either. Needless to say, we left the coupons on the table as we have no intention of ever going back.
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