My stay got off to a bumpy start. I arrived early (around 1 p.m. ) and checked my bag, deciding to walk around town for a couple of hours. The person on duty said she would call me when the room was ready. When 5 p.m. rolled around, there was still no call. I returned to the hotel and heard,"We tried to call you. The room has been ready since 3." (There was no record of that on my phone. I checked the number they had and it was correct.)
The next morning, I asked if they had a "real" cup for the coffee instead of paper, and the answer was "no." If I were the manager on duty, I would have come up with a cup somehow. (They were, after all, opening a restaurant a day or two later. I am sure there was a cup close by.)
Now for the good stuff: The single room I booked was small, but quite lovely-- nicely furnished, a comfortable bed and a good off-season rate. (I would suggest a taller lamp on the bedside table or above the bed so that guests can read in bed.) I had read from reviewers on this site that breakfast included assorted pastries (as well as the usual nice continental breakfast items) and wine and cheese in the evening. I saw nothing in the evening and no pastries at breakfast, only bagels, When I asked the innkeeper that evening, she said that pastries were only "in season," which started Memorial Day Weekend. i was perfectly fine with that explanation.
The next morning the innkeeper, Paula, actually went to a wonderful bakery across from the inn and bought me two fabulous muffins. She said, "I could see that you were disappointed that there were no pastries, and I didn't want that." Amazing!
Furthermore, as I was leaving, I was wrestling with my suitcase as well as a large box I planned to mail at the post office on my way to the ferry. When she saw me trying to manage both, she insisted on walking with me to the post office on the next block, carrying the box. Talk about customer service! I felt like I was at Nordstrom's!
These two kindnesses changed my mind about returning to Jared Coffin. I will definitely return. The bellmen were excellent, friendly and helpful, but not obsequious. Except for the glitch with calling to say my room was ready, I found the front desk people to be friendly and helpful.
- Official Description (provided by the hotel):
- The Main House of this historic hotel dates back to 1845 and was the home of an affluent whaling captain. Today, this historic hotel welcomes guests to the Main House and directly next door, to the Daniel Webster House. Guests will find modern amenities with the newly refurbished library/parlor--where complimentary continental breakfast is served each morning. All rooms are air-conditioned. Free Wi-Fi is available in the rooms and throughout the hotel. Guest rooms have been updated with stunning traditional-style furniture. With the hotel's superb location, just steps from boutiques and excellent restaurants, guests enjoy wandering the cobblestone streets or visiting the many nearby museums and beaches. ... more less
- Reservation Options:
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- Also Known As:
- Jared Coffin House Hotel Nantucket