I went to Nantucket in mid-September with my dad, siblings (all in our 30s) and nephew. We read such great reviews and decided this must be the place to stay. It wasn't bad, but not great. We stayed in the Hydrangea Cottage. Just to note, I was with Kokota, who wrote the previous review.
*Location location location
*Nice clean large bedrooms / chocolate on pillows at night
*Very comfy beds / pillows
*Coffee maker (though providing only decaf w/ no stirrers or creamer) /microwave/three mini fridges (though one broken--found out AFTER the groceries spoiled)
*For the most part, staff was very attentive when we called to request things (stirrers, creamer, bellhop, taxi etc)
*Free internet access in business center
*Free stacks of Wall Street Journal, NY Times, etc. near business center
*Nice clean gym
*Beautiful surroundings outside
*Dark outdated living room
*Pretty bad ant problem in bathrooms and living room
*Breakfast muffins/scones are served until they're gone (not refilled for remaining breakfast hours)...though they do serve coffee the whole time.
*Absent minded customer service - For example we requested chocolate covered strawberries and champagne to be brought to the cottage as a gift to our dad for his birthday upon arrival. Since he arrived in town later than us, we asked that the gift be brought later but they brought it earlier. We asked the hotel to pick it up from our room and bring back to the room a few hours later. They only brought two champagne glasses knowing there were four adults so we said to make sure when they come back to bring four glasses. They still brought two when they came back. They had to come back a third time to bring two more glasses.
*The thing that you twist to open and close blinds were missing from at least three blinds in our cottage
We dealt with two concierges to help us find a nice restaurant, the older gentleman was not very helpful (suggested only the hotel restaurant and one other place), but there was a woman who was very helpful and suggested a wonderful restaurant (Straight Wharf).
Sounds like the hotel rooms and residences are the way to go but residences are even more expensive than the cottages (our cottage was over $1,000/night w/ taxes).
I think the main issue for my family was that the attention to detail was really lacking in many departments. When you're paying that much to stay somewhere, you want to feel like you're staying someplace special and the attention to detail be impeccable, but was far from it.
- Official Description (provided by the hotel):
- The White Elephant has been an exclusive summertime retreat since the 1920s. The height of preppy New England elegance, this is the place where brides dream of being married and families come for generations. A stone's throw from the center of town, this 64-room island treasure has accommodations ranging from garden cottages to suites on the harbor. The hotel's mascot, a white elephant named Trunket, presides over its greener than green lawn. Set with plush lounge chairs, it overlooks bustling Nantucket Harbor and calm Children's Beach. Brant Point Grill serves up a famed Sunday brunch, with their signature Lobster Bloody Mary. ... more less
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- Also Known As:
- White Elephant Nantucket