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White Elephant Village | Residences & Inn
Ranked #7 of 14 Hotels in Nantucket
Certificate of Excellence
Reviewed 25 September 2013

The housekeeping staff is great. We stayed in a 2 bedroom suite for a friend's 60th birthday. They left her wine and chocolates in the kitchen as a welcome gift. Even though the residences are close to downtown the drives will take you and pick up if you do not want to walk. I loved the sub-zero refrigerator and the gas fireplace.

  • Stayed: September 2013, travelled with friends
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Thank gerrimom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tania J, Manager at White Elephant Village | Residences & Inn, responded to this reviewResponded 3 October 2013

Dear gerrimom,
Its nice to hear you all enjoyed the residences for your friends 60th birthday and enjoyed the amenities that come along with it. We have found that many groups of friends travelling together enjoy the extra space and its nice to know you all felt the same way! Maybe we will have the pleasure of hosting the next birthday in your group.
Kind Regards,
Tania Jones

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87 - 93 of 146 reviews

Reviewed 19 September 2013

My family stayed at this hotel over the weekend. The staff was excellent. I actually left a baby stroller in the trunk of my rental car and they made sure it was returned by Hertz. The staff was also extremely friendly and very sweet to my children. We stayed in a suite and it was perfect. Clean, over-sized (for Nantucket), great in-room amenities and the most comfortable bed and pillows in the world. If you are looking for 5-Star everything, this place won't disapoint.

  • Stayed: September 2013, travelled with family
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1  Thank roxyMassachusetts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tania J, Manager at White Elephant Village | Residences & Inn, responded to this reviewResponded 3 October 2013

Dear roxyMassachusetts,
Thank you for your review. Im glad the stroller made it back. Many of our staff are parents themselves so they definitely enjoy it when our younger guests visit!
Hopefully we will see you again.
Kind Regards,
Tania Jones

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Reviewed 18 September 2013

This was our first visit to Nantucket. However we are seasoned travelers and no strangers to five star hotels. The White Elephant Village could be rated well above a five star plus property. Conveniently located within walking distance to shops,restaurants and attractions enhance the benefits of this charming resort. The bedding is lush and.comfortable . The rooms are nicely furnished with a nautical feel. The cleanliness rating is a 10,, both inside and out. We stayed in one of the cottages with a view of the gardens from our wrap around porch. The porch had plenty of room with table and chairs and was a relaxing place to sit and enjoy the port and artisan cheeses provided in the lobby every afternoon. Every amenity was either provided or available. However, as great as all of this sounds the White Elephant Village has one more specialty which makes it the best choice; the staff. From the driver, Eric who greeted us at the port to every staff person on the property we were made to feel welcome We met Tania, the manager, whose attention to detail was evident. A very special thank you to Jennifer at the front desk for making our stay so special! Jennifer has great knowledge of the area, recommending restaurants and not to miss sights and activities. Jennifer recommended Toppers restaurant, which was outstanding! She was able to get us a reservation at the time we requested, at this very sought after fine dining establishment. We highly recommend The White Elephant Village, their staff and services.

  • Stayed: September 2013, travelled as a couple
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Thank Raineco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tania J, Manager at White Elephant Village | Residences & Inn, responded to this reviewResponded 3 October 2013

Dear Raineco,
Thank you for taking time to write such a lovely review. Im so pleased you enjoyed your first visit and hopefully it wont be your last. It was so kind of you to make special mention of Jennifer and Eric, they will be delighted to read this!
Thank you again.
Kind Regards,
Tania Jones

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Reviewed 17 September 2013

I recently stayed at the White Elephant Residences and had a wonderful stay. The rooms are very comfortable and spacious. The service is great and the staff does a wonderful job. They truly go above and beyond. They are located in a convenient location that is close to town and close to the water.

  • Stayed: July 2013, travelled on business
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Thank hrdirsteins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tania J, Manager at White Elephant Village | Residences & Inn, responded to this reviewResponded 3 October 2013

Dear hrdirsteins,
Thank you very much for your review. I am so glad to hear you enjoyed your stay and that the rooms and staff have been received by you so positively.
I hope you will return.
Kind Regards,
Tania Jones

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Reviewed 12 September 2013

We've stayed here twice, and each time it has been lovely. The rooms are spacious and the beds comfortable. The service is competent and unobtrusive. The rooms are more than clean, the bathrooms luxurious, the linens top-notch. The pool is great for kids (not for lap swimmers, but where is there such a place?) and the property is close to beaches and about a 5 minute stroll from town. The only time we needed to use taxis was to go to and from the airport. Food at the Brant Point Grille was excellent. We'll be back.

  • Stayed: August 2013, travelled with family
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Thank BakerNomi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tania J, Manager at White Elephant Village | Residences & Inn, responded to this reviewResponded 13 September 2013

Dear Bakernomi,
It was so nice of you to take the time to write your review. Its great to know you have become a regular and enjoy the amenities and location. Im glad to know you'll be back!
Kind Regards,
Tania

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Reviewed 2 September 2013

If you're not looking to be right directly on the beach, this is an amazing option as it's still right on the water (marina-side) and right in the middle of town; steps from all of the charming shopping, restaurants, pubs and the very active marina (we love the villagey-feel so it was perfect for us). It's a two minute walk to "children's beach" which has a great jungle gym set up and a life guard (great for the kids!); and it's about a 12 minute walk to "Jetty Beach" which has a very fun pavilion restaurant with cocktails and a beach toy store ---- gorgeous beach.

As for the hotel itself, we originally booked the least expensive room in the newer main hotel section, 'the Inn,' which was room #32. It was perfectly fine; gorgeous and modern, but felt really cramped for my husband, myself and our 3-year old son. So, we made the decision for the super splurge upgrade to the Wampanog Suite (sp?) which was a 2nd level two bedroom suite complete with well appointed kitchen (everything you need except a stove/oven), a fireplace and a large living room. It was just beautiful; clean modern bathrooms and extremely high end linens. We all slept extremely well!

There is one pool and it is more than adequate, although we wished it had a hot tub --- but it was fine. There is pool-side service offering light snacks and a light drink menu and they were on point with complimentary refreshments, etc. The Brant Point Grill is a huge treat --- highly recommend any meal there; delicious and right on the water/marina.

The White Elephant offers complimentary bicycles, bottled water and daily snacks/coffee/tea in the lobby.

Service at The White Elephant is an 11 out of 10; anything you could want is arranged. I was in the mood for a manicure/pedicure --- the White Elephant Spa doesn't have a salon, so the concierge had me booked at J. Pareve Salon (2 minute walk away) in a matter of seconds. It's just that kind of place; remarkable service.

If you happen to be there on a rainy day, bring a glass of wine and snuggle up in the gorgeous lobby by the fireplace and play any one of the dozens of offered board games --- very fun.

Important to note: Unless you're staying in the main "Inn" building of the hotel, it appeared as though 'handicap accessible' features were very hard to come by on this property and in Nantucket in general. The building our 2nd story room was in had no elevator (there are 3 levels); so we hauled our strolled up and down the stairs (a minor annoyance); just something to keep in mind.

I would highly recommend the White Elephant!

  • Stayed: August 2013, travelled with family
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Thank RLA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tania J, Manager at White Elephant Village | Residences & Inn, responded to this reviewResponded 4 September 2013

Dear RLA,
That really is a lovely review of the staff and property and we really appreciate it! I am so pleased you were happy with the décor of both styles of accommodations at the White Elephant Village, and as you so eloquently put it "the suites in the Inn are gorgeous and modern" I do agree with you that the space of the Residences is more ideal for a family situation, especially if staying longer than a couple of days. It really was fun to read your review and know how much you enjoyed the island as well. I think it is a truly magical place!
We look forward to seeing you again.
Kind Regards,
Tania Jones

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Reviewed 31 August 2013

Arrived late on a Friday night and the only room available wasn't as reserved/specified. The next day Manager Tania Jones made everything right and then some and turned a potentially unpleasant situation into a fond memory. Her staff were extraordinarily friendly and helpful throughout our long weekend. Judy is probably the best Concierge on the island. This is a great location for seeing the town while not being overwhelmed by the crowds. Pool, bikes, beach chairs and toys, coolers, etc, all available without charge. Be sure and take the complimentary boat from their sister property ( 5 min walk), The White Elephant, across the bay to lunch or dinner at Toppers at The Wauwinet. Great views and delicious meal. Have the oysters farmed right off their coast within sight of the table. Property only about a year old so everything is new. I think this is the best place to stay on the island.

Room Tip: Suite 31 is the two story Penthouse Suite, but still very reasonably priced, and has an outdoor dec...
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  • Stayed: August 2013, travelled with family
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Thank wpm3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tania J, Manager at White Elephant Village | Residences & Inn, responded to this reviewResponded 4 September 2013

Dear wpm3,
Thank you very much for your review. I am so pleased to hear that your initial problem with the room was solved and that we were able to turn your experience into such a happy stay. Judy really is a wealth of knowledge and she will be delighted to hear that you took the time to mention her. We certainly hope to see you again and thanks again for such a lovely review!
Kind Regards,
Tania Jones

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Additional Information about White Elephant Village | Residences & Inn

Address: 19 N Water St, Nantucket, MA 02554-3561
Phone Number:
Region: United States > Massachusetts > Nantucket
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 14 Hotels in Nantucket
Price Range: £255 - £1,608 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — White Elephant Village | Residences & Inn 4.5*
Number of rooms: 50
Official Description (provided by the hotel):
Welcome to the White Elephant Village on Nantucket Island.The Village comprises the intimate Inn and the spacious Residences where guests enjoy all the pampering, amenities and services ofthe acclaimed White Elephant Hotel.Ideal for a family vacation, a couple’s getaway, or a weekendescape with friends, the Village offers accommodations from deluxeInn guest rooms and suites to three–bedroom Residences, each with aspacious living room and pantry.Set amidst beautiful gardens and beckoning pathways, theVillage offers guests exclusive access to a stunning lobby, the hub formorning coffee and afternoon snacks, the heated outdoor poolfor treats like ice cream served from an old fashioned cart, to a poolcabana for an afternoon nap. Guests can also access the White Elephant Spa and Brant Point Grill-both just a block away at the White Elephant Hotel.When not relaxing, guests can work out in the fitness room,set off on a bike ride (bikes on us), or meander through townbrowsing the unique shops and galleries. ... more   less 
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