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“Didn't want to leave!”

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White Elephant Village | Residences & Inn
Ranked #9 of 14 Hotels in Nantucket
Certificate of Excellence
Needham, Massachusetts
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Didn't want to leave!”
Reviewed 30 July 2014

Let me just preface this review by saying, I did NOT want to leave the hotel or the island, which is typical when traveling to Nantucket, but the staff and accommodations at the White Elephant Villages make it THAT much more enjoyable.

I have stayed at another Nantucket Island Resort property before - The Cottages at the Boat Basin - and although they both fall under the same management company they both offer the luxurious island atmosphere in their own right. The staff at the White Elephant is AMAZING (Rosie and Wayne are two names that I remember from the lobby area), they are thoughtful and extremely helpful especially when it comes to luggage transfer to and from the ferry.

The pool area is BEAUTIFUL and although there were lots of kids, they do offer an adult only swim time and I will say it was very quiet from noon-2:00pm (probably around afternoon nap time). There is a snack bar and drinks (alcoholic and non) also available right in the pool area so you literally don't have to think about a thing besides relaxing. They also have cabanas available that you do not need to reserve, but I believe you can depending on your party size. We stayed in Nonantum B and it was a little small between the TV and bed area - you have to walk through one at a time - but the bathroom was huge and the closet space was great. I would suggest confirming your room size prior to booking especially if you are traveling with one child but it was great for just the two of us. We also received a 15% off coupon to the Brant Point Grill which has the best brunch on the island - I am not just saying that, they were actually voted that in 2013.

This NIR location is worth every penny and you will feel like a King/Queen during your stay!

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
5 Thank Amelia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tania J, Manager at White Elephant Village | Residences & Inn, responded to this review, 11 September 2014
Dear Amelia C,
Thank you so much for writing such a kind review. Ill be sure to pass on your kind words to Wayne and Rosie, both veteran staff and we are lucky that they and many others return year after year to pamper our guests.
We hope to welcome you again as our guests!
Kind Regards,
Tania
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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136 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • French first
  • Any
English first
New York City, New York
Level Contributor
48 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 21 July 2014 via mobile

Lovely property. Comfortable bed. Beautiful room. Very friendly staff. Great customer service orientation. Great location with an easy walk to town or beaches. Very nice pool which we didn't use, but wish we had. No restaurant on site but The White Elephant down the street has the Brant Point Grill, which is good. Free shuttle service. Very pricey, however. If price is an issue, this is not the place for you.

Stayed July 2014, travelled as a couple
Helpful?
2 Thank cmeltzer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tania J, Manager at White Elephant Village | Residences & Inn, responded to this review, 11 September 2014
Dear cmeltzer,
Thank you so much for your kinds words on the property and the service. We are happy to hear how comfortable you were. For the budget conscious travelers you may want to check out our fall rates, such a beautiful time on the island.
Kind Regards,
Tania Jones
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 9 July 2014

This is a nice hotel only a block or two from downtown Nantucket with shops and restaurants. The hotel gave us bikes during our stay at no charge. We rode them to various beaches on the island. The hotel also provides tea and coffee - in your room and at reception. There is also a pool. The staff is very nice and seems to want to be helpful and make your stay enjoyable. Although for our entire stay (almost a week) they called us by the wrong name. Every time we called. I ask that this be fixed - repeatedly. On our last day they booked us a taxi to the airport - under the wrong name! There was a lot of confusion and frustration. It's annoying to be repeatedly called Mr and Mrs so-and-so when this is not your name. We think it must have been the people who were in our room before us.
Also, lunch at the pool is not good. We ordered fruit salad. It had four very thin slices of melon and a strawberry! That's it! And it cost around $12. It was a joke. It wasn't even enough as a snack.
Otherwise the hotel is nice and I do recommend it.

  • Stayed June 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank lovestotravel156
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tania J, Manager at White Elephant Village | Residences & Inn, responded to this review, 10 July 2014
Dear lovestotravel156,
Thank you very much for taking the time to review your stay. I must apologize again for the incorrect name usage, we did indeed have a glitch in the phone system and it was pulling the wrong name during your stay. I can imagine myself how frustrating that must have been for you and we are sincerely sorry, this has been corrected, but it should have been corrected in a much more timely fashion. Your comment on the fruit salad definitely highlighted another issue that has also been taken care of. Thank you very much for your kind words about the staff and the amenities that you did enjoy. I truly appreciate your feedback. We hope to see you again!
Kind Regards,
Tania Jones
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Hyannis, Massachusetts
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 June 2014

Stayed in June for a quick getaway before summer gets into full swing. Had fantastic weather for the whole trip and the experience was made even better by the friendly and helpful staff.

Victor greeted us at the dock and shuttled us to the Inn. On the way he suggested places to have dinner and even called the hotel to have someone (Rosie) make our dinner reservations. Upon check-in we were greeted warmly by the front desk and then Victor showed us to the room. He took the time to go over the room with us so we were comfortable and ensured everything was in order. We had a single king room which was well-appointed, clean and comfortable. We were right around the corner from the desk and a short walk to the hotel pool and downtown.

We took advantage of the complimentary bicycles which was a great way to explore downtown and even made the trek on the bike path to Surfside Beach. The desk provided helmets, locks, and even gave us some bottle water for the trip.

Although we spent most of our brief stay off property, whenever we ran into a staff member they greeted us with a smile and made us feel welcome. I would highly recommend the property to anyone coming to Nantucket. We'll be back!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jason C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tania J, Manager at White Elephant Village | Residences & Inn, responded to this review, 10 July 2014
Dear Jason C,
Thank you kindly for your review. We are so pleased you had such a nice time and enjoyed the bikes and the weather. Thank you very much for your comments about the staff, these will be shared, in particular with Victor and Rosie, we are very lucky to have so many veteran staff who truly enjoy taking care of our guests.
June is such a pretty, non hectic time on the island, perhaps if you enjoy that slower pace we will see you again in September?
Kind Regards,
Tania Jones
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 20 June 2014

This high-end property is extremely well conceived and beautifully designed. We originally booked at the hotel, but we upgraded to the Village to able to use their heated swimming pool which is restricted to Village guests, only. We saw the accommodations in the hotel and the Village, so we can compare--they are both really tasteful, but boy o boy, the Village is so fresh! If you can afford it, go for it! Life is short is what we told ourselves.
Our suite was in mint condition; bathrooms out of the pages of AD, bedrooms tasteful and service personnel presenting the room (Pete) was fantastic. We simply fell right into the rhythm of the property which is silence even on the charming street. We felt as though we were in our own newly appointed apartment.
Nantucket is high-end and this ranks among the terrific restful weekends we will ever have..o and the weather was perfect!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank MVeeC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tania J, Manager at White Elephant Village | Residences & Inn, responded to this review, 23 June 2014
Dear MVeec,
What a lovely review. We are delighted to hear how much your enjoyed the style and comfort of the rooms. I will be sure to share this with all the staff, especially Pete. It is so kind of you to mention him by name.
We look forward to welcoming you as our guests again in the not too distant future.
Kind Regards,
Tania Jones
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canton of Zurich, Switzerland
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 19 June 2014

My Wife and I stayed in the White Elephant Village in April on our Honeymoon. Our suite was luxurious, stylish and welcoming; with a note & thoughtful gift to congratulate us on our wedding.
From the moment we arrived on the Island and were chauffeured to our suite, every member of staff went above and beyond to make our stay truly enjoyable. A special mention must go to Kylie, the Housekeeping manager, who organised some dress suit alterations at incredibly short notice. The customer service is exceptional and truly unique!

We will be back to stay at our next available opportunity. We can't recommend the White Elephant highly enough!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank OAW2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tania J, Manager at White Elephant Village | Residences & Inn, responded to this review, 23 June 2014
Dear OAW2013,
Thank you very much for your review and congratulations again on your recent wedding. Im so pleased Kylie was able to help you out, we are lucky to have such a skilled seamstress on staff who has more than once been able to help out in an emergency.
We look forward to seeing you again!
Kind Regards,
Tania Jones
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waitsfield
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 June 2014

First, the hotel in reality met the promise of the photos. No "camera angle" tricks. Second, the bathroom was first class. Third, the suite was a perfect layout: small, cozy, bright, & comfortable. It was too rainy for us to use the pool, but we did make use of the hotel ride service, due to that same rain. Awesome! We also used Wave passes to tour the island. Fourth, we'll be back in Sept. terrific, pampering experience.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Regalla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tania J, Manager at White Elephant Village | Residences & Inn, responded to this review, 22 June 2014
Dear Regalla,
Thank you very much for your review. We are delighted to read how much you enjoyed your suite and the amenities and services. September is such a special time on the island, we look forward to taking care of you on your next visit!
Kind Regards,
Tania Jones
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about White Elephant Village | Residences & Inn

Property: White Elephant Village | Residences & Inn
Address: 19 N Water St, Nantucket, MA 02554-3561
Phone Number:
Region: United States > Massachusetts > Nantucket
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 14 Hotels in Nantucket
Price Range (Based on Average Rates): ££££
Hotel Class:4.5 star — White Elephant Village | Residences & Inn 4.5*
Number of rooms: 50
Official Description (provided by the hotel):
Welcome to the White Elephant Village on Nantucket Island.The Village comprises the intimate Inn and the spacious Residences where guests enjoy all the pampering, amenities and services ofthe acclaimed White Elephant Hotel.Ideal for a family vacation, a couple’s getaway, or a weekendescape with friends, the Village offers accommodations from deluxeInn guest rooms and suites to three–bedroom Residences, each with aspacious living room and pantry.Set amidst beautiful gardens and beckoning pathways, theVillage offers guests exclusive access to a stunning lobby, the hub formorning coffee and afternoon snacks, the heated outdoor poolfor treats like ice cream served from an old fashioned cart, to a poolcabana for an afternoon nap. Guests can also access the White Elephant Spa and Brant Point Grill-both just a block away at the White Elephant Hotel.When not relaxing, guests can work out in the fitness room,set off on a bike ride (bikes on us), or meander through townbrowsing the unique shops and galleries. ... more   less 
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