The check in process took 15 minutes because the woman behind the desk was torn between checking me in and attending to a casual personal phone call.
The room was cozy and the bed was very comfortable. The location of the hotel was also very good.
When it came time to check out, the front office door was locked and no bill was placed under my door. It has been two months, an email and 3 phone calls later and not only have I not received a bill, I have not been able to make contact with anyone at the hotel as it always goes to an answering machine and calls are not returned.
While the hotel itself is fine, there are several other options in the area and I would avoid this one just for customer service headaches.
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- Also Known As:
- Vanessa Noel Hotel Vnh